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So, I got the Service Required alarm on my ID4 Pro S and took it in. This is the VW dealer from where I purchased in June in Henderson, NV. The first thing they tell me is that this is the first ID4 that they have gotten in for the 10k service. They didn't know "the code" for this service. So, I left and said "figure it out". After some hours, I get a call that the service check is done but they can not get rid of the alarm on my steering column dash. They say VW knows about it and when the update comes to turn that off, they will alert me to bring it back in. My response was: Part of the selling point of a VW is that there is a factory authorized service department at my disposal. If you don't know how to do the service, that's a bad look. I asked for a loaner while they figured it out and they said they don't know how long it will be. They literally have someone writing code for this. I know I'm not the first ID4 to hit 10,000 miles, so has anyone else had this happen?
 

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So, I got the Service Required alarm on my ID4 Pro S and took it in. This is the VW dealer from where I purchased in June in Henderson, NV. The first thing they tell me is that this is the first ID4 that they have gotten in for the 10k service. They didn't know "the code" for this service. So, I left and said "figure it out". After some hours, I get a call that the service check is done but they can not get rid of the alarm on my steering column dash. They say VW knows about it and when the update comes to turn that off, they will alert me to bring it back in. My response was: Part of the selling point of a VW is that there is a factory authorized service department at my disposal. If you don't know how to do the service, that's a bad look. I asked for a loaner while they figured it out and they said they don't know how long it will be. They literally have someone writing code for this. I know I'm not the first ID4 to hit 10,000 miles, so has anyone else had this happen?
We did our 10K as well... and they were able to reset the service warning.

There were other issues that needed to be addressed but in our case the "guy" that can service ID4s had broke his foot, and they didn't call me to reschedule. They were able to do the 10k service, but that was all. So the "Warnings and information not available. Drive with greater care!" message will have to wait. It's only happened once but its doozy when the speedometer, odometer, temps, etc go offline and you are driving somewhat blind.

I would certainly reach out to VW Customer Care and have them scold your dealer for lying. Good luck.
 

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So, I got the Service Required alarm on my ID4 Pro S and took it in. This is the VW dealer from where I purchased in June in Henderson, NV. The first thing they tell me is that this is the first ID4 that they have gotten in for the 10k service. They didn't know "the code" for this service. So, I left and said "figure it out". After some hours, I get a call that the service check is done but they can not get rid of the alarm on my steering column dash. They say VW knows about it and when the update comes to turn that off, they will alert me to bring it back in. My response was: Part of the selling point of a VW is that there is a factory authorized service department at my disposal. If you don't know how to do the service, that's a bad look. I asked for a loaner while they figured it out and they said they don't know how long it will be. They literally have someone writing code for this. I know I'm not the first ID4 to hit 10,000 miles, so has anyone else had this happen?
I had my 10k service performed several days ago and my selling dealer's service dept. did not know how to turn of the service reminder. After contacting VW America I was directed to another dealer 90 miles away. This dealer did it in less than 15 minutes. I would you suggest you contact Nina.
Nina Antkowiak
Executive Specialist
Volkswagen Customer CARE
[email protected]
 

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I had my 10k service performed several days ago and my selling dealer's service dept. did not know how to turn of the service reminder. After contacting VW America I was directed to another dealer 90 miles away. This dealer did it in less than 15 minutes. I would you suggest you contact Nina.
Nina Antkowiak
Executive Specialist
Volkswagen Customer CARE
[email protected]
Yup going tmrw to my dealer after sending them a email and saying I need a loaner since they need it for many days. I have daniel but any executive does the job with some power
 

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Yes Mike, this is common for many vehicle brands. They want to assure it is brought in for this in-warranty service [so they are litigation protected]. But you can go to any VW dealer service, not only from whom you bought. If your dealership is reticent to spend the funds to properly EV-train a technician then advise you to seek elsewhere, alas even if a greater distance.

Vegassist, did you really come into the service department with this abrasive attitude or is it just some dramatic prose for member reading benefit? "You catch more flies with honey than vinegar." We've all had poor vehicle service from many brands, regardless the pedigree of same, but it's typically best to proceed in measured steps and not cop an attitude from the get-go (deserved as it may be).
Excuse me, but what I'm getting from this discussion is the 10K, etc., service reminders cannot be dismissed by the user. And can only be reset by the dealer. Is this right?
So, I got the Service Required alarm on my ID4 Pro S and took it in. This is the VW dealer from where I purchased in June in Henderson, NV. The first thing they tell me is that this is the first ID4 that they have gotten in for the 10k service. They didn't know "the code" for this service. So, I left and said "figure it out". After some hours, I get a call that the service check is done but they can not get rid of the alarm on my steering column dash. They say VW knows about it and when the update comes to turn that off, they will alert me to bring it back in. My response was: Part of the selling point of a VW is that there is a factory authorized service department at my disposal. If you don't know how to do the service, that's a bad look. I asked for a loaner while they figured it out and they said they don't know how long it will be. They literally have someone writing code for this. I know I'm not the first ID4 to hit 10,000 miles, so has anyone else had this happen?
 

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There are alternatives to do it yourself...but it will require specific tools for this....and mechanical and electrical knowledge to do inspection yourself.
First 2 visits if my memory serves me right are free of charge....
And there is nothing to be replaced unless it is warranty or recall.
Windshield fluid.....tires and in very extreme conditions brakes could be tear and wear maintenance items.
People still have mindset like they are driving ICE.
 

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Yes Mike, this is common for many vehicle brands. They want to assure it is brought in for this in-warranty service [so they are litigation protected]. But you can go to any VW dealer service, not only from whom you bought. If your dealership is reticent to spend the funds to properly EV-train a technician then advise you to seek elsewhere, alas even if a greater distance.
Well, this is a non-starter for us, then. Closest VW dealer is an hour away, add 50% for the next closest. The thin dealer network in the Midwest is a significant deterrent when every interaction requiring tech attention is basically an all-day affair, or worse if they're not able to turn it around that day. I'm reading too much on the forum already about servicing issues, even allowing for new-product burn-in issues.

I went through this with our Hondas during the Takata airbag scandal. Allegedly due to "liability issues", my local ASE-certified shop* was not allowed to do the swaps. Honda mandated dealer-only service - four times on our 2003 - with the closest dealerships in the same boat as VW. (In fact both Honda dealers are next door to the VW dealerships.) As an experienced mechanic myself I cut the pros a lot of slack most of the time, but the last two times I insisted that if I can't get it done locally, they were to send a flatbed tow to my location, on their nickel. They did it once, but declined the second time. The only reason we took the time on the last go-round to make the trip was promise of a half-hour turnaround (...they did...) and an excuse for lunch at a nearby fancy restaurant. That, and I was getting tired of the weekly recall nags in the mail and e-mail.

Moral of that story? Free dealer-only service is not free. It costs a lot of time for some of us. Not to mention a pricey dinner for three. :p

It is possible that the FTC Consumer Protection Division might be interested in this situation. They promulgated rules & regs in the recent past about other consumer products' repair and parts serviceability by third parties. There have been hints that they're about to step into the fray with BMW and Merc doing the same thing. Once the bling is off of EVs in general, this requirement will have to change.

* - And the shop owner has been keeping me up about all the EV and hybrid training they've had to do.
 

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Discussion Starter · #11 ·
Vegassist, did you really come into the service department with this abrasive attitude or is it just some dramatic prose for member reading benefit? "You catch more flies with honey than vinegar." We've all had poor vehicle service from many brands, regardless the pedigree of same, but it's typically best to proceed in measured steps and not cop an attitude from the get-go (deserved as it may be).
No, I was very polite and straight forward.
 

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ID4:1E - Blue Dusk Metallic
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My 10K was reset after I asked it to be reset at my Warranty Service for the Infotainment Screen was replaced. The instructions for the Technician was not available for him (in mid-August). So it took a call to their Tech Support Engineer & a session where the Techs reader needed some codes & pw he did not have & had to clear after it was done. All toll, it took 45 min. So the tech was only annoyed that he had more work that he was not anticipating for his day.
 

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VW ID.4 1st (picked up 3/19/21).
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There are alternatives to do it yourself...but it will require specific tools for this....and mechanical and electrical knowledge to do inspection yourself.
First 2 visits if my memory serves me right are free of charge....
And there is nothing to be replaced unless it is warranty or recall.
Windshield fluid.....tires and in very extreme conditions brakes could be tear and wear maintenance items.
People still have mindset like they are driving ICE.
Can VCDS reset service reminder?
 

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2,318 Posts
There are alternatives to do it yourself...but it will require specific tools for this....and mechanical and electrical knowledge to do inspection yourself.
First 2 visits if my memory serves me right are free of charge....
And there is nothing to be replaced unless it is warranty or recall.
Windshield fluid.....tires and in very extreme conditions brakes could be tear and wear maintenance items.
People still have mindset like they are driving ICE.
And where I live in Florida, often the wiper blades. Florida sun severely stiffens the thin blade rubber, even for a garaged car. :) I know I pay more to have my Audi dealer do it during normal service checks then doing it myself, but I spend so little else in maintenance even on my ICE car, that I haven't minded.

I will NOT miss the constant asking of if I want the largely unnecessary fuel induction system cleaning though. LOL
 

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ID.4 Pro S Moonstone Grey
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Just completed 10K service with similar learning others have noted.
1) They did not rotate tires side to side, assumed they were directional (not same size front to rear) They did the rotation side to side after I showed them the Bridgestone tires were not directional.
2) Maintenance message reset - They had to contact national tech support on how to use scan tool to bypass and reset message. A good learning process for dealer. Service manager said VW US working on software update to allow them to use scan tool in a normal manner to reset along with normal ability to reset without a scan tool. Timing was TBD

Tire wear from 8.5/32 to 7/32 on front and 6/32 on rear. Nothing shocking
Rust on brakes ... hey the regen is working!
Front brake pads 8mm ... like new
 

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2021 ID.4 1st Blue - del. 3/16/21 sold 6/4/22
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@hilld IIRC, the last time I looked into this, resetting service reminders required SFD so VCDS would only be able to do it if a user obtained an SFD token elsewhere. These look like the relevant Adaptation channels in address 5F:

ENG253130-IDE12978-service_intervall-Inspection: distance until next inspection,16093 km,9
ENG253130-IDE12979-service_intervall-Inspection: time until next inspection,365 d,9
ENG253130-IDE12980-service_intervall-Inspection: distance driven since the last inspection,0 km,9
ENG253130-IDE12981-service_intervall-Inspection: time since the last inspection,0 d,9
ENG253130-IDE16708-service_intervall-Inspection: variant,Distance in miles or time-controlled ,9

... and that module has these Measuring Values which tells me it has SFD:

MAS18157-MAS18158,SFD activated status-Role of vehicle diagnostic to be protected,No activation active,
MAS18157-MAS18161,SFD activated status-Status of vehicle diagnostic to be protected,SFD individualization feature set,
MAS18157-MAS18164,SFD activated status-Duration of vehicle diagnostic to be protected,No activation active,
MAS18157-MAS18165,SFD activated status-Type of vehicle diagnostic to be protected,No activation active,
 

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2022 BMW iX - 2022 Rivian R1T - 2023 Mini Cooper SE - 2021 ID.4 Pro (Sold)
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I am wondering how that is going to play out with the recently passed right to repair rules. This would have to be something that VW would probably be forced to open up. But who the hell knows where this is going to go, but I am really surprised that a SRI reset would require a dealer. I guess there is no sequence of the odometer reset button, and the BC button on the turn signal stalk or any other combination of buttons to push to make this happen. They took away all of our buttons. :rolleyes:
 
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