[dustID]

I’ve read other posts about the 60 day checkin. Mine was rather mundane, the only “excitement” was when the service guy couldn’t get over the moonstone gray and how much he liked the color. Other than that he kept saying they had to charge it to “internal” whatever that means, he couldn’t figure out how to Bill it. I’ve pulled error codes from OBD myself, they made no mention of any codes or any issues, brought it back in an hour or so and said have a good day. 🤷🏻‍♂️

 

[Dana]

Underwhelming is the right word. In my case they were probably too busy with Regular EV Dad, whose car was in the service line in front of mine, to have time for my Pro. VW brought in 3 representatives to talk to him about issues with his car.
I heard that 2 of them flew in even. I did talk to someone who may have been the head of the service dept. He hadn't heard of the issue of the center rear taillight strip popping out leaving a significant gap, and he cautioned me not to believe all I read on blogs. Right -- more and more of what I've read turns out to be true. Not only has the light strip on my car developed a gap, but I saw another ID.4 recently with about a 1/2" gap. Pushing the strip back in only helps temporarily. And then this morning when I left in a rush my car's center screen froze. The back-up camera still worked but I couldn't change radio stations or climate control settings. I stopped and restarted a few times, but to no avail. After my car sat parked at my destination (60 miles away) for maybe 3 hours and I restarted to check if anything had changed, yup, everything worked fine again. Phew! That's yet another glitch that I had read about on this site. It took 5000 miles for it to show up (in a big way) on my end of March production car. My quirky '17 Bolt had issues that were never resolved. I hope VW is working on all early production problems. So far nothing has been done to my car that I'm aware of. Overall I still like the Bolt and the ID.4., probably more than any of the other many cars I've owned. I think of the Bolt as a sort of functional go-cart and the ID.4 as a larger, semi-luxury car. Software issues plague both.... And they can be weird and scary.

 

[jdean]

In my case, the 60 day check in was full of interesting surprises. I am not complaining as several important issues were solved. There was a small squeak on the drivers' side door, and a warning issued regarding the lights. Drivers' side door issue was due to the Pro S plastic decals that surround the door being too close together. They replaced them. The light issue was caused by a light control unit that they replaced. They also found a defective gateway module that was swapped out for a new one. Overall, I am really happy with the car and glad that this early checkup was able to deal with some larger potential problems down the road. I should also mention that the dealer's service center at Wellesley Volkswagen in Massachusetts was great. They were extremely responsive and worked closely with VW to address all of the issues.

 

[Huey52]

Wellesley VW is consistently one of the top rated around the MA area.
I wonder if my help in constructing the building many, many, moons ago has had any lingering positive impact?

btw: growing up the local VW-Porsche dealer lived next door to me (dealership on the eastbound Rte 9 Framingham-Natick line at that time). It used to be comical to watch his wife slooooowly negotiate their steep driveway in an early manual trans Bus. Ultimately replaced the motor with a Porsche.

In my case, the 60 day check in was full of interesting surprises. I am not complaining as several important issues were solved. There was a small squeak on the drivers' side door, and a warning issued regarding the lights. Drivers' side door issue was due to the Pro S plastic decals that surround the door being too close together. They replaced them. The light issue was caused by a light control unit that they replaced. They also found a defective gateway module that was swapped out for a new one. Overall, I am really happy with the car and glad that this early checkup was able to deal with some larger potential problems down the road. I should also mention that the dealer's service center at Wellesley Volkswagen in Massachusetts was great. They were extremely responsive and worked closely with VW to address all of the issues.

 

[gorj]

My 30/60 check up was underwhelming to say the least. The only thing I asked them to check was the overhead light not coming on when opening the doors when car is not locked - like when it is in my dark garage! They were not able to correct that. After about 40 minutes they gave me a standard check list print out and sent me on my way. I did not mention several of the issues that had popped up in the first month+ of ownership because I knew they could not do anything about something they could not replicate in the shop. And those things have come and gone anyway. One odd thing about this VW dealership; they have a level two charger inside the shop beside their wheel alignment bay. Not very convenient for customers who would like to charge up!

 

[Salish.4]

In my case, the 60 day check in was full of interesting surprises. I am not complaining as several important issues were solved. There was a small squeak on the drivers' side door, and a warning issued regarding the lights. Drivers' side door issue was due to the Pro S plastic decals that surround the door being too close together. They replaced them. The light issue was caused by a light control unit that they replaced. They also found a defective gateway module that was swapped out for a new one. Overall, I am really happy with the car and glad that this early checkup was able to deal with some larger potential problems down the road. I should also mention that the dealer's service center at Wellesley Volkswagen in Massachusetts was great. They were extremely responsive and worked closely with VW to address all of the issues.

Reading about defective units and modules at 60 days makes me wonder about the rigor of the quality assurance checks as the vehicles end their run through the factory, either that or the quality assurance checks of the units and modules when they are received needs to be reviewed.

 

[Dana]

My 30/60 check up was underwhelming to say the least. The only thing I asked them to check was the overhead light not coming on when opening the doors when car is not locked - like when it is in my dark garage! They were not able to correct that. After about 40 minutes they gave me a standard check list print out and sent me on my way. I did not mention several of the issues that had popped up in the first month+ of ownership because I knew they could not do anything about something they could not replicate in the shop. And those things have come and gone anyway. One odd thing about this VW dealership; they have a level two charger inside the shop beside their wheel alignment bay. Not very convenient for customers who would like to charge up!

What, an ID.4 owner can charge up at VW dealers? Chevy dealers didn't allow customers to use their chargers in Ca - probably still don't. Now that you mention it, not having the dome light come on has annoyed me before as the interior upholstery and floor mats are dark so it's hard to find anything. In my Pro the dome light comes on when I open the door when I'm carrying the key fob, but not when I'm not. With or without key fob the instrument lights, strip lights at the bottom and top of the dash, interior door handle lights, and steering wheel control buttons light up after opening door. And if you then get in and sit down in driver's seat you hear a big click and the fan come on too, no matter whether you are carrying the fob or not. I'm not sure why the dome light doesn't come on when not carrying the key fob? It seems to me VW is very logical in what they've done with the ID.4, so there must be some reason.... Thanks for your comments as I've just learned something else about my car.

 

[Dana]

Wellesley VW is consistently one of the top rated around the MA area.
I wonder if my help in constructing the building many, many, moons ago has had any lingering positive impact?

btw: growing up the local VW-Porsche dealer lived next door to me (dealership on the eastbound Rte 9 Framingham-Natick line at that time). It used to be comical to watch his wife slooooowly negotiate their steep driveway in an early manual trans Bus. Ultimately replaced the motor with a Porsche.

Your btw is somewhat nostalgic, for as a pre-schooler I lived in Natick not far from a highway. I was awed by the midget racer in the driveway next door. Then we moved to Wellesley Hills a block from the country club golf course. My father got a second car (for his business), a little Crosley with a fake propeller in front which I thought was really cool. The name plates on the cars he bought, like Crosley, Plymouth, and Hudson no longer exist.... He often remarked that when cars were introduced there were many options such as ICE, steamers, and electric; he said he felt they should
have gone with electric.... Was he ever right! So I guess I'm living his dream for the future of cars.

 

[d287]

My 60 day check was today - similarly underwhelming. Dealership was very friendly, they let me talk to the tech as well as the service write. They brought it in and checked the fluids (all 3 of them), checked the nitrogen fill on the tires, and ordered me a new rear cargo area movable floor (mine was mis-manufactured and had a sharp screw or something poking out of it).

But they did not connect it to the computer to download any codes or anything. I mentioned my issue with the power meter not going all the way to the top, and they asked me to bring it back in January to leave it for a day so they can get it on the computer, and work with VW Technical Support to figure out what it all means. Fair enough, I guess - they’re learning too. But I was really hoping the free 60 day check would involve hooking up the computer and at least gathering data to send back to VW…

 

[Huey52]

At my 60-day the paperwork cited "no codes" which given my recent OBDEleven probe was simply not true. Methinks mine were also 'learning' and just checked the block.

The 60-day is alas "a show about nothing" or Much Ado about Nothing if you prefer. 🤷‍♂️

My 60 day check was today - similarly underwhelming. Dealership was very friendly, they let me talk to the tech as well as the service write. They brought it in and checked the fluids (all 3 of them), checked the nitrogen fill on the tires, and ordered me a new rear cargo area movable floor (mine was mis-manufactured and had a sharp screw or something poking out of it).

But they did not connect it to the computer to download any codes or anything. I mentioned my issue with the power meter not going all the way to the top, and they asked me to bring it back in January to leave it for a day so they can get it on the computer, and work with VW Technical Support to figure out what it all means. Fair enough, I guess - they’re learning too. But I was really hoping the free 60 day check would involve hooking up the computer and at least gathering data to send back to VW…

 

[VW TECHNICIAN]

There is a lot of dealers that are skipping everything and trying to collect some money without actually doing proper inspections.
There are reports done from my side...now it is up to VW to get it straight.
Plugging ODIS is definitely part of 30 or 60 days inspections.

 

[plh]

Underwhelming is a good term for the 30/60 day check. When I took mine in, the tech trained for ID.4s was busy with another ID.4 that was having problems, so didn't even talk to me. I just talked to my salesman who asked if I had problems that needed fixing. I think they may have washed my car, but that was about it.

 

[Lxtruong]

I just realized I never got a call for a 60 day check. Maybe I should bring mine in for a 7 month check.

 

[Dougie01]

Wellesley VW ran a used car checkup on my 1967 bus in about 1976 and missed the oil cooler that was starting to leak. Later I experienced the massive oil puddle syndrome.

 

[d287]

There is a lot of dealers that are skipping everything and trying to collect some money without actually doing proper inspections.
There are reports done from my side...now it is up to VW to get it straight.
Plugging ODIS is definitely part of 30 or 60 days inspections.

Well, I’ve got an appointment for January for them to do that, but they said they’d need to keep the car while they work w/ VW technical… I’m getting a loaner. Today I was just waiting for it. (Saw them doing prep for a white Pro S RWD)

 

[EV_Pro]

Does the "60 day double check" exist in Europe as well? They don't do the "60 day check" in Canada (at least my dealer doesn't), which is interesting since VW of America is also in charge of selling VW's in Canada. You'd think they would be prescribing the same guidelines and maintenance procedures. Maybe it's just there to take care of fussy American buyers threatening to sue (like Regular EV Dad)?

 

[d287]

I think it’s US only, but more likely a sop to the dealer network.

 

[Dougie01]

How dealers are going to stay in business is an interesting question. For now, the ICE cars are propping up the business, but what happens when they get into the 75% range of EV sales? "Maybe they will buy some tires" is not the greatest business model ever dreamed up.

 

[srikp]

Do we have to schedule it or does dealer schedule it? My dealer only said see you in one year or 10k miles whichever comes first.

 

[Manybees]

How dealers are going to stay in business is an interesting question. For now, the ICE cars are propping up the business, but what happens when they get into the 75% range of EV sales? "Maybe they will buy some tires" is not the greatest business model ever dreamed up.

Yeah. The Service department at a dealership is a huge profit center as are used car Sales. New car sales have pretty thin margins already, but they try to pad margins with marked up financing and service contracts and all of those add-ons they try to tack on in the F&I office. In some sense, sales departments at dealerships have really become financing departments that happen to sell cars.

It’ll be interesting to see how or if dealerships adapt their Service business models since EVs need less frequent maintenance than fossil cars. For example, I’ve had my 2018 e-Golf for over 3 years and 35,000 miles and have spent less than $75 on maintenance. New wipers, replacement washer fluid a few times, and a new cabin air filter I installed myself. I know that some things will eventually wear out, but I don’t have to go to the dealer for those things necessarily.