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919A Fix is available

47K views 382 replies 80 participants last post by  Jupiter  
I took my 2021 Pro S AWD to the dealer this morning to repair, under warranty, the distorted light pattern that projects downward from the outside mirrors. It is a quick repair.

I asked the dealer’s service manager about this software update. They have it but have not installed it on any ID4s. The service manager said they plan to install it on a few ID4s they have in stock before trying it on a customer’s car. Quote: “We don’t want to brick your car and want to see how the install goes on our in stock cars first.” Good advice and I told him thanks as I don’t want to be the first beta tester.
 
There’s a fix for that? Mine look like someone smashed the “projector lens.”
Yes there is a fix and was completed today under warranty. Dealer had to order parts which were available. Apparently, the reticle on the LED got wet and distorted the projected image. The LED module with the reticle was replaced in each outside mirror. Dealer said it happens. I could have lived with the distorted image but the repair was free.
 
Called my dealer (VW Eugene) this morning for the door handle and software recalls. They are ordering parts today and my appointment is on January 8. I think there is a regional VW parts warehouse in Seattle so parts get here quickly. Confirmed that they will need the car for 1 day. The service advisor mentioned that the software updates have been going well. He also mentioned there are 3 modules that get the software updates so it takes awhile.
 
I also had both current recalls addressed by my local VW dealer along with a wheel alignment. I dropped the car off on the morning of January 8 and got it backed late January 9. I did not need a loaner and didn’t ask about availability. A few settings like ambient lighting needed to be updated along with logging in to the myVW account. So far, everything seems to be working fine.

The service manager said he thought VW rolled out the OTA update earlier than planned because dealers were getting slammed doing the software upgrade. The software update takes 6 plus hours to complete if everything goes well and the door handle fix can’t be performed concurrently.

Hopefully, this is the last recall for a long time.