Add Yours: VW ID. Buzz Owner's Registry

A fix for the software lag?

7535 Views 28 Replies 12 Participants Last post by Nai3t, 12 mo ago

Michael SD

Discussion Starter · Mar 18, 2021

I found this comment on the Out of Spec Reviews video review on YouTube. Could this be a quick fix for the software lag problem? Any current owners care to try it?

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FinleyFinn

· #2 · Mar 18, 2021

That makes sense based on watching the videos. It looks like the lag happens when swiping back and forth to the page that has the navigation widget.

With that said, it is not a realistic use case to be flipping back and forth between pages as seen in many test videos. The widget page seems to have all the functionality needed for most situations: navigation, media, phone and driving stats. Plus there is a customizable pulldown list from the widget page. The other pages seem to have mostly settings that are set once and done.

Should the lag be addressed by VW? Yes. Should it be a major deciding factor for owning the ID.4? I would say not.

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NBCGLX

· #3 · Mar 18, 2021

As far as I can tell, the lag has been addressed with the latest software update (2.1).

Reactions: 1

Michael SD

Discussion Starter · #4 · Mar 18, 2021

It’s not clear that it has. The car in the review above clearly showed lag when switching screens. Could be his car wasn’t upgraded yet, but I would be surprised if that were the case.

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NBCGLX

· #5 · Mar 18, 2021

As far as I know, none of the demo cars had the software update (they were all reviewed before the software update was released).

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OutofSpecKyle

· #6 · Mar 19, 2021

NBCGLX said:
As far as I know, none of the demo cars had the software update (they were all reviewed before the software update was released).

I should have checked software version but I reviewed this car just 4 days ago (I had it from Friday - Tuesday) and it wasn’t asking for a software update everywhere. Although it still may have to go to dealers for updates now.
Kyle

Reactions: 2

Michael SD

Discussion Starter · #7 · Mar 19, 2021

OutofSpecKyle said:
I should have checked software version but I reviewed this car just 4 days ago (I had it from Friday - Tuesday) and it wasn’t asking for a software update everywhere. Although it still may have to go to dealers for updates now.
Kyle

Nonetheless, it was an awesome review. Very thorough.

Reactions: 2

yazan

· #8 · 12 mo ago

Michael SD said:
I found this comment on the Out of Spec Reviews video review on YouTube. Could this be a quick fix for the software lag problem? Any current owners care to try it?

View attachment 1912

Not true. Lag is at all times.

yazan

· #9 · 12 mo ago

FinleyFinn said:
That makes sense based on watching the videos. It looks like the lag happens when swiping back and forth to the page that has the navigation widget.

With that said, it is not a realistic use case to be flipping back and forth between pages as seen in many test videos. The widget page seems to have all the functionality needed for most situations: navigation, media, phone and driving stats. Plus there is a customizable pulldown list from the widget page. The other pages seem to have mostly settings that are set once and done.

Should the lag be addressed by VW? Yes. Should it be a major deciding factor for owning the ID.4? I would say not.

Not true, lag occurs at all times.

yazan

· #10 · 12 mo ago

NBCGLX said:
As far as I can tell, the lag has been addressed with the latest software update (2.1).

Not true. Lag has not been addressed by OTA update. Also, no OTA is going to fix infotainment as it is fundamentally defective in its core. OTA updates can fix minor problems, not major issues such as lag and the many other problems with the ID4's infotainment system.

yazan

· #11 · 12 mo ago

Michael SD said:
It’s not clear that it has. The car in the review above clearly showed lag when switching screens. Could be his car wasn’t upgraded yet, but I would be surprised if that were the case.

Yup. Shame on ID4 reviewers who failed to recognize the fact that the ID4 Infotainment system is the worst on the planet. It is sometimes unresponsive, laggy at all times, not intuitive, disconnects from internet and blue tooth very frequently, impossible to quickly figure out climate control, virtual swipe buttons below the screen are pretty much non usable. But MOST IMPORTANTLY: ID4 infotainment system is a HUGE SAFETY HAZARD as the driver's eyes are directed away from the road trying to figure out how to use it and deal with the lag.

yazan

· #12 · 12 mo ago

NBCGLX said:
As far as I know, none of the demo cars had the software update (they were all reviewed before the software update was released).

Yup. Shame on ID4 reviewers who failed to recognize the fact that the ID4 Infotainment system is the worst on the planet. It is sometimes unresponsive, laggy at all times, not intuitive, disconnects from internet and blue tooth very frequently, impossible to quickly figure out climate control, virtual swipe buttons below the screen are pretty much non usable. But MOST IMPORTANTLY: ID4 infotainment system is a HUGE SAFETY HAZARD as the driver's eyes are directed away from the road trying to figure out how to use it and deal with the lag.

yazan

· #13 · 12 mo ago

OutofSpecKyle said:
I should have checked software version but I reviewed this car just 4 days ago (I had it from Friday - Tuesday) and it wasn’t asking for a software update everywhere. Although it still may have to go to dealers for updates now.
Kyle

People need to stop expecting an OTA update. This is a rumor that's circulating on the internet but there has NOT been a single OTA update.

yazan

· #14 · 12 mo ago

ID4 Infotainment system is the worst on the planet. It is sometimes unresponsive, laggy at all times, not intuitive, disconnects from internet and blue tooth very frequently, impossible to quickly figure out climate control (so you are either too cold or too hot), virtual swipe buttons below the screen are pretty much non usable.

But MOST IMPORTANTLY: ID4 infotainment system is a HUGE SAFETY HAZARD as the driver's eyes are directed away from the road trying to figure out how to use it and deal with the lag. It also causes a degree of anger and frustration that can raise blood pressure and reduce situational awareness that may lead to a car accident.

Stuck with this lease because dealership is making it really hard for me to get out of the lease.

Why would a major German automobile maker release an EV vehicle with a byzantine safety hazard infotainment system? Germans know tech and know engineering. So why did they release this? Does VW not know about the infotainment system? Did VW not test drive this junk of a car before releasing it into the market?

I suspect that VW knows about the system. I suspect that VW has indeed test driven this car and realized how horrible the infotainment system is. So why release the product? BECAUSE THEY WANTED TO COMPETE WITH TESLA WITH UTTER DISREGARD TO THE DRIVER'S EXPERIENCE AND SAFETY.

ID5 has the same horrible infotainment system. Soon enough the public will realize this and stay away from VW EV fleet. VW's EV line will FAIL. Current ID4 drivers will be happy to get rid of the ID4 as soon as they can and will probably not lease another VW EV.

I felt compelled to post so many replies because i am noticing the same trend that occurred with Android: basically a bunch of zealot enthusiasts claiming that everything will be fixed by OTA update flying in the face of reality; here we have a bunch of ID4 drivers saying things like: It's not too bad! Oh it will be fixed by OTA update! Oh lag only happens when...... BULLSHIT! INFOTAINMENT SYSTEM IS LAGGY AT ALL TIMES AND IT IS A SAFETY HAZARD.

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bobtuba

· #15 · 12 mo ago

So Yazan... stop pulling your punches like that. Just come out and tell us what you really think.

Reactions: 4

Huey52

· #16 · 12 mo ago

Welcome to the forum. However unfortunate to read you're so disenchanted with your ID.4.

You're of course entitled to your opinion and evaluation of the vehicle, especially as you cite you leased an ID.4, and are therefore speaking from having skin in this game and your own personal experiences. Many of us now have close to 15 months with the vehicle and very much enjoy its drivability. There's no question that the software could be improved and although now long delayed the light appears to be at the end of the tunnel for some improved code near future.

If you really take the time to peruse this forum you'll find we're not "fanboy zealots" at all and are quite willing to point out the ID.4's shortfalls. There are some workarounds for the "laggy" Infotainment such as removing the Nav widget-tile from the secondary screen. The voice activations are also quite good whether by "Hello ID" or my preference for using the steering wheel voice activation button. I barely ever take my hands off the 9-5 positions on the wheel and just as rarely glance at the Infotainment so a very safe vehicle for me, iow NOT A HUGE SAFETY RISK. In fact a few times the well designed safety assists have served me very well, although I don't make a habit of putting myself in unsafe situations, but then out on our motorways one never knows what will happen!

btw: We have no consumer experience with the ID.5 in the USA. As you have selected the USA flag identifier I would ask where did you get your experience?

I tend to counterpoint many such threads for the sake of better clarity in moving discussions forward. Therefore I too felt compelled to respond.

Hopefully future engagements with the forum and its seasoned members in particular will help you to appreciate the ID.4 to a greater degree. But no vehicle is perfect nor right for everyone so all the best in getting out of your lease and moving on. Life is too short to drive a vehicle you don't like.

yazan said:
ID4 Infotainment system is the worst on the planet. It is sometimes unresponsive, laggy at all times, not intuitive, disconnects from internet and blue tooth very frequently, impossible to quickly figure out climate control (so you are either too cold or too hot), virtual swipe buttons below the screen are pretty much non usable.

But MOST IMPORTANTLY: ID4 infotainment system is a HUGE SAFETY HAZARD as the driver's eyes are directed away from the road trying to figure out how to use it and deal with the lag. It also causes a degree of anger and frustration that can raise blood pressure and reduce situational awareness that may lead to a car accident.

Stuck with this lease because dealership is making it really hard for me to get out of the lease.

Why would a major German automobile maker release an EV vehicle with a byzantine safety hazard infotainment system? Germans know tech and know engineering. So why did they release this? Does VW not know about the infotainment system? Did VW not test drive this junk of a car before releasing it into the market?

I suspect that VW knows about the system. I suspect that VW has indeed test driven this car and realized how horrible the infotainment system is. So why release the product? BECAUSE THEY WANTED TO COMPETE WITH TESLA WITH UTTER DISREGARD TO THE DRIVER'S EXPERIENCE AND SAFETY.

ID5 has the same horrible infotainment system. Soon enough the public will realize this and stay away from VW EV fleet. VW's EV line will FAIL. Current ID4 drivers will be happy to get rid of the ID4 as soon as they can and will probably not lease another VW EV.

I felt compelled to post so many replies because i am noticing the same trend that occurred with Android: basically a bunch of zealot enthusiasts claiming that everything will be fixed by OTA update flying in the face of reality; here we have a bunch of ID4 drivers saying things like: It's not too bad! Oh it will be fixed by OTA update! Oh lag only happens when...... BULLSHIT! INFOTAINMENT SYSTEM IS LAGGY AT ALL TIMES AND IT IS A SAFETY HAZARD.

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fireboy92k

· #17 · 12 mo ago

I disagree that they can't fix lag with an OTA update. Do you have proof otherwise?

We have a lot of details about the computer systems and the way VW has architected these cars. Much of it is available on this forum, and at least I know I've posted a lot about it from that available information and other public sources (I don't have any access to private ones). There is a ton of software in this car though. We have no idea how well it's been optimized, exactly what processes are happening, etc. We are all hoping through logging, ongoing testing at VW, etc. that they have the data they need to address this. The ICAS/MIB 3 system being used in the ID4 car is being used across a wide range of VW cars. So far it seems only the ID cars are the ones having widespread reporting of lag.

We do pretty much know that the current software can not be OTA updated as it stands without a trip to the dealer at some point to come. That seems to be due to a number of factors including some locked firmware in the current car that must be updated before it's OTA capable, some concern about the depth of charge required from the 12V battery to complete the update, and just the size of the update package itself combined with the fact that it must be delivered over the cellular connection. You can find several videos, including ones from Battery Life in Germany that show more in-depth reviews of the later software updates.

We also all agree I think that VW has badly fumbled their process here. Both in relation to the update itself, but also in their inability to actually communicate effectively about what's going on with it. From some of the latest data people shared here in other threads and my own brief commuinication with the owner of the VW dealer I bought my car from, we are inching closer finally to a more widespread update on when the new releases will be here.

Anyhow, stating the same thing over and over to multiple people is really not necessary. You can respond to one person with your opinion on the matter and that's perfectly enough to get your point across.

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Reactions: 4

yazan

· #18 · 12 mo ago

Huey52 said:
Welcome to the forum. However unfortunate to read you're so disenchanted with your ID.4.

You're of course entitled to your opinion and evaluation of the vehicle, especially as you cite you leased an ID.4, and are therefore speaking from having skin in this game and your own personal experiences. Many of us now have close to 15 months with the vehicle and very much enjoy its drivability. There's no question that the software could be improved and although now long delayed the light appears to be at the end of the tunnel for some improved code near future.

If you really take the time to peruse this forum you'll find we're not "fanboy zealots" at all and are quite willing to point out the ID.4's shortfalls. There are some workarounds for the "laggy" Infotainment such as removing the Nav widget-tile from the secondary screen. The voice activations are also quite good whether by "Hello ID" or my preference for using the steering wheel voice activation button. I barely ever take my hands off the 9-5 positions on the wheel and just as rarely glance at the Infotainment so a very safe vehicle for me, iow NOT A HUGE SAFETY RISK. In fact a few times the well designed safety assists have served me very well, although I don't make a habit of putting myself in unsafe situations, but then out on our motorways one never knows what will happen!

btw: We have no consumer experience with the ID.5 in the USA. As you have selected the USA flag identifier I would ask where did you get your experience?

I tend to counterpoint many such threads for the sake of better clarity in moving discussions forward. Therefore I too felt compelled to respond.

Hopefully future engagements with the forum and its seasoned members in particular will help you to appreciate the ID.4 to a greater degree. But no vehicle is perfect nor right for everyone so all the best in getting out of your lease and moving on. Life is too short to drive a vehicle you don't like.

Thank you for the awesome response.

I do not think that most members of this forum are zealots. But a few of them are. I also see their comments on youtube, extoling the virtues of the car with utter disregard to the elephant in the room: infotainment system. So i am referring to the few zealots.

This vehicle was released in 2021, and I used to drive a 2018 Tiguan. I never needed a "work around" with the Tiguan. Why should the driver deal with "work around" in 2021, especially with an EV, which is supposed to be good on tech?

An EV infotainment system should be intuitive, easy to use and responsive. Not this junk. By the way, safety hazard comment is because I almost had an accident twice already, which has NEVER happened to me. Also, please note: while most reviewers ignored the dangerous infotainment system, a few reviewers did indeed mention it.

For ID5, i have not personally tried it. But if you check out European reviews, you can easily see that the infotainment is pretty much the same, with same bizarre counterintuitive useless (user unfriendly) swipe virtual buttons under the screen.

I will never appreciate the ID4. My greatest hope is that at some point in the near future i can get out of the lease.

I really hope that people stop defending a major automobile maker, knowing it has purposely released a defective product into the market. Let's call a spade a spade. The ID4 is a huge lemon, and it is a harbinger for VW's failed attempt at competing with Tesla. How on god's green earth would companies like Hyundai be capable of releasing excellent EVs while VW can't? Shows the weakness of VW.....Dieselgate before and now defective EV infotainment system.

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yazan

· #19 · 12 mo ago

fireboy92k said:
I disagree that they can't fix lag with an OTA update. Do you have proof otherwise?

We have a lot of details about the computer systems and the way VW has architected these cars. Much of it is available on this forum, and at least I know I've posted a lot about it from that available information and other public sources (I don't have any access to private ones). There is a ton of software in this car though. We have no idea how well it's been optimized, exactly what processes are happening, etc. We are all hoping through logging, ongoing testing at VW, etc. that they have the data they need to address this. The ICAS/MIB 3 system being used in the ID4 car is being used across a wide range of VW cars. So far it seems only the ID cars are the ones having widespread reporting of lag.

We do pretty much know that the current software can not be OTA updated as it stands without a trip to the dealer at some point to come. That seems to be due to a number of factors including some locked firmware in the current car that must be updated before it's OTA capable, some concern about the depth of charge required from the 12V battery to complete the update, and just the size of the update package itself combined with the fact that it must be delivered over the cellular connection. You can find several videos, including ones from Battery Life in Germany that show more in-depth reviews of the later software updates.

We also all agree I think that VW has badly fumbled their process here. Both in relation to the update itself, but also in their inability to actually communicate effectively about what's going on with it. From some of the latest data people shared here in other threads and my own brief commuinication with the owner of the VW dealer I bought my car from, we are inching closer finally to a more widespread update on when the new releases will be here.

Anyhow, stating the same thing over and over to multiple people is really not necessary. You can respond to one person with your opinion on the matter and that's perfectly enough to get your point across.

Thank you for pointing out explanations for the junk laggy infotainment system. HOWEVER: NONE OF THE EXPLANATIONS CONSTITUTE AN ACTUAL EXCUSE. sure, we can come up with a million explanations. STILL: terrible product.

Plant Peon

· #20 · 12 mo ago

yazan said:
Thank you for pointing out explanations for the junk laggy infotainment system. HOWEVER: NONE OF THE EXPLANATIONS CONSTITUTE AN ACTUAL EXCUSE. sure, we can come up with a million explanations. STILL: terrible product.

Look, you are new here so we will cut you a little slack. You are obviously upset and have every right to be. But there is no need to be snotty and type messages in all caps to well respected members, especially moderators. We would love to have you as a member. But if you keep this up, you are headed toward a banning.
You also are borderline spamming.

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