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Discussion Starter · #1 ·
Well after months of consternation I finally decided to jump into EVs. On 3/11 I went to choose the options for my ID4 and the webpage wasn’t loading the AWD option. Tried again last night and then found the gray interior had been removed but the AWD option was available. Again, when choosing that, the price reflected that option as chose, but the update wouldn't load. This morning neither the AWD and gray interior option were present.
 

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Well after months of consternation I finally decided to jump into EVs. On 3/11 I went to choose the options for my ID4 and the webpage wasn’t loading the AWD option. Tried again last night and then found the gray interior had been removed but the AWD option was available. Again, when choosing that, the price reflected that option as chose, but the update wouldn't load. This morning neither the AWD and gray interior option were present.
I just went and edited my options, and AWD still shows. I don't get an option for gray interior under any package. Edit: but it is flaky, if I change it to be a pro model and take off my AWD, then the option to add AWD is gone. Maybe if you hit the Start over option at the top you will get it. I simply did a page refresh and got the AWD choice again, but no gray interiors!
 

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I just went and edited my options, and AWD still shows. I don't get an option for gray interior under any package. Edit: but it is flaky, if I change it to be a pro model and take off my AWD, then the option to add AWD is gone. Maybe if you hit the Start over option at the top you will get it. I simply did a page refresh and got the AWD choice again, but no gray interiors!
Odd. I just tried to configure a new order - RWD Pro S Glacier White Metallic. It only shows the black interior choice. And I used a different computer and browser the before. Must be a glitch on VW's website.
 

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I chatted online with a VW rep, and he was unaware of the problem, saying that his paperwork says the gray interior option should be available. He said he'd look into the problem on Monday when the the appropriate staff members are available, then he'll get back to me.
 

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Discussion Starter · #5 ·
I chatted online with a VW rep, and he was unaware of the problem, saying that his paperwork says the gray interior option should be available. He said he'd look into the problem on Monday when the the appropriate staff members are available, then he'll get back to me.
Thanks! I’ll visit with our local dealer on Monday and post what I hear back.
 

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The VW rep got back to me and said that, “due to availability”, it’s currently not possibly to preorder the Lunar Gray interior. He didn‘t say when it will be available again. I presume this Is just a temporary supply issue, but that’s just a guess on my part.
 

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Discussion Starter · #7 ·
The VW rep got back to me and said that, “due to availability”, it’s currently not possibly to preorder the Lunar Gray interior. He didn‘t say when it will be available again. I presume this Is just a temporary supply issue, but that’s just a guess on my part.
My dealer was pretty consistent with what you found out. In addition they said I’ll have a chance to change the interior color - as long as it’s re-offered at the time I place the actual order.
 

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ID.4 Pro S Gradient AWD pre-ordered 9/23/2020
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I spoke to one of the EV specialists at VW Customer Care today after discovering that my Pro S AWD order (locked on March 5) had changed to the Galaxy Black interior. This was rather alarming, because I ordered the Lunar Gray interior, and confirmed it as such before I gave VW the additional $400 to lock my order. Anyway, the rep I spoke with said there is a known issue with the ID.4 configuration in their system (that they're working to fix) and it had, in fact, changed my order to the Galaxy Black interior. WTF! The rep was very nice about it and said that she noted that I ordered the Lunar Gray interior and she would update my locked order just as soon as the order configuration system issue was resolved. I could not have been more emphatic with her, that if my car shows up with a black interior I will walk away.
 

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Discussion Starter · #9 ·
I spoke to one of the EV specialists at VW Customer Care today after discovering that my Pro S AWD order (locked on March 5) had changed to the Galaxy Black interior. This was rather alarming, because I ordered the Lunar Gray interior, and confirmed it as such before I gave VW the additional $400 to lock my order. Anyway, the rep I spoke with said there is a known issue with the ID.4 configuration in their system (that they're working to fix) and it had, in fact, changed my order to the Galaxy Black interior. WTF! The rep was very nice about it and said that she noted that I ordered the Lunar Gray interior and she would update my locked order just as soon as the order configuration system issue was resolved. I could not have been more emphatic with her, that if my car shows up with a black interior I will walk away.
Xcellent news and thanks for the post! Although this differs from what my local dealer said, I’ve see elsewhere in the forums the same contradictory info between the dealers and Customer Care. More often the Customer Care folks have the straight scoop. I haven’t locked my order in so hopefully this gets resolved before I do. Like you I want what I want and it’s not the black interior. I have an appointment with the dealer EV specialist on 3/18 for a demo ride. He may have more or updated info than I got on the phone.
 

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I spoke to one of the EV specialists at VW Customer Care today after discovering that my Pro S AWD order (locked on March 5) had changed to the Galaxy Black interior. This was rather alarming, because I ordered the Lunar Gray interior, and confirmed it as such before I gave VW the additional $400 to lock my order. Anyway, the rep I spoke with said there is a known issue with the ID.4 configuration in their system (that they're working to fix) and it had, in fact, changed my order to the Galaxy Black interior. WTF! The rep was very nice about it and said that she noted that I ordered the Lunar Gray interior and she would update my locked order just as soon as the order configuration system issue was resolved. I could not have been more emphatic with her, that if my car shows up with a black interior I will walk away.
I'm waiting to hear from them - talked with customer service last week. Have the exact same problem that we discussed in another thread --- lunar grey changed to black and I definitely don't want a black. I would have called customer service, but had a busy few days. Will see if I can call the tomorrow.
 

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Same issue with my reservation. VW Customer Care said the Lunar Grey is not currently available due to "supply issues". I then contacted my dealership who said they would look into. I hope they come back with good news. The deadline to place my order (step 2) is this Friday!
 

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ID.4 1st Edition
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The only bit of regret I had in switching from Pro S to FE was giving up the lunar grey interior, but it now appears moot. VAG sure likes black interiors (BMW as well).

But hopefully their vendor supply chain will respond and those waiting longer will still have this option.
 

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Lunar Gray option is available once again.

View attachment 2018
I talked with VW Customer Care on Friday about another issue and mentioned the Black/Gray interior issue. He said it was a known bug in the system and they hoped to have it fixed by Sunday, Monday at the latest. Sounds like they fixed it.
 
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I was able to change my reservation back to Lunar Gray earlier today. A new problem I noticed is the price for my reserved vehicle is $305 higher than it should be. Another bug in the system?
 

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Thanks for the heads up. Just put my AWD blue and lunar gray order in.
My wheel of torture just allowed me to confirm and lock my AWD order (with lunar gray interior). The order now shows as locked. My estimated delivery is Sept/Oct 2021. I placed my order 17 January. I am happy as I was worried I would have to give up on getting my car this year. I just hope the date is accurate and my real hope is that it will be September rather than October. I just have to be patient.
 

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My wheel of torture just allowed me to confirm and lock my AWD order (with lunar gray interior). The order now shows as locked. My estimated delivery is Sept/Oct 2021. I placed my order 17 January. I am happy as I was worried I would have to give up on getting my car this year. I just hope the date is accurate and my real hope is that it will be September rather than October. I just have to be patient.
I was able today also to lock in my red AWD. But while the Portal page shows September-October delivery --3 to 4 months from now -- a separate message said 6-8 months for delivery of AWD. Anyone else see that?
 

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I too received email message (on 6/21/21) saying that I can lock, with expected delivery in 6-8 months for AWD. I however have not yet locked, I am still on the fence if I want this car, or wait for the Audi Q4 etron sibling.....
 

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I was able today also to lock in my red AWD. But while the Portal page shows September-October delivery --3 to 4 months from now -- a separate message said 6-8 months for delivery of AWD. Anyone else see that?
Me too.
 
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