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AWD & Gray Interior Option No Longer Available?

5K views 22 replies 13 participants last post by  AlderwoodRob 
#1 ·
Well after months of consternation I finally decided to jump into EVs. On 3/11 I went to choose the options for my ID4 and the webpage wasn’t loading the AWD option. Tried again last night and then found the gray interior had been removed but the AWD option was available. Again, when choosing that, the price reflected that option as chose, but the update wouldn't load. This morning neither the AWD and gray interior option were present.
 
#2 · (Edited)
I just went and edited my options, and AWD still shows. I don't get an option for gray interior under any package. Edit: but it is flaky, if I change it to be a pro model and take off my AWD, then the option to add AWD is gone. Maybe if you hit the Start over option at the top you will get it. I simply did a page refresh and got the AWD choice again, but no gray interiors!
 
#4 ·
I chatted online with a VW rep, and he was unaware of the problem, saying that his paperwork says the gray interior option should be available. He said he'd look into the problem on Monday when the the appropriate staff members are available, then he'll get back to me.
 
#6 ·
The VW rep got back to me and said that, “due to availability”, it’s currently not possibly to preorder the Lunar Gray interior. He didn‘t say when it will be available again. I presume this Is just a temporary supply issue, but that’s just a guess on my part.
 
#8 ·
I spoke to one of the EV specialists at VW Customer Care today after discovering that my Pro S AWD order (locked on March 5) had changed to the Galaxy Black interior. This was rather alarming, because I ordered the Lunar Gray interior, and confirmed it as such before I gave VW the additional $400 to lock my order. Anyway, the rep I spoke with said there is a known issue with the ID.4 configuration in their system (that they're working to fix) and it had, in fact, changed my order to the Galaxy Black interior. WTF! The rep was very nice about it and said that she noted that I ordered the Lunar Gray interior and she would update my locked order just as soon as the order configuration system issue was resolved. I could not have been more emphatic with her, that if my car shows up with a black interior I will walk away.
 
#9 ·
Xcellent news and thanks for the post! Although this differs from what my local dealer said, I’ve see elsewhere in the forums the same contradictory info between the dealers and Customer Care. More often the Customer Care folks have the straight scoop. I haven’t locked my order in so hopefully this gets resolved before I do. Like you I want what I want and it’s not the black interior. I have an appointment with the dealer EV specialist on 3/18 for a demo ride. He may have more or updated info than I got on the phone.
 
#12 ·
The only bit of regret I had in switching from Pro S to FE was giving up the lunar grey interior, but it now appears moot. VAG sure likes black interiors (BMW as well).

But hopefully their vendor supply chain will respond and those waiting longer will still have this option.
 
#14 ·
Lunar Gray option is available once again.

View attachment 2018
I talked with VW Customer Care on Friday about another issue and mentioned the Black/Gray interior issue. He said it was a known bug in the system and they hoped to have it fixed by Sunday, Monday at the latest. Sounds like they fixed it.
 
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