Has anyone lost connection with car-net? I was checking to see if my car was done charging and it kept failing to communicate. Then I go under settings on the screen in the car and look for it, and it's gone.
Car-net connection
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Same here. I have no clue what the problem is. I thought that it was because I discontinued the WiFi service, but after seeing other information on here, I'm finding that to be unlikely.
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Many of us lost Car-Net connectivity at our respective 30-day from delivery as their computer inappropriately turned off all services if WiFi Hotspot was not further contracted.
If this is your situation give them a call & provide your VIN and they will typically rectify within 48 hours.
(833) 648-2735
Having said that, they really should have cleared this flaw by now!
If this is your situation give them a call & provide your VIN and they will typically rectify within 48 hours.
(833) 648-2735
Having said that, they really should have cleared this flaw by now!
Yesterday was my 30 days. Thank you very much.
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Speaking of Car-Net... I've only had my ID.4 for a week and I still don't know if it's "connected" to VW in a way that it will receive OTA updates. What's required for that to work? I know my car arrived with system rev.0792 so it's capable of OTA. Does my car need to be connected to my home wifi? It is — but does that matter? VW really needs to work on getting their "tech talk" clearer on issues like these. The fact that I can't find good information in the manual or online speaks to this as a deficiency in their customer "experience."
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No, home WiFi connection is Not necessary for OTA update.
VW is going with the "lowest common denominator" in terms of universal connectivity for OTA updates by rather using the vehicle's own cellular connection. Too many variables in one's home WiFi for it to be reliable.*
The code download will occur when you're out driving about, in a well cellular-served area. No interaction on your part required.
The code installation will take place when you're parked and it will so advise of same on the Infotainment screen. Some interaction on your part required as in to stay out of the vehicle and leave it alone until completed.
btw: they could use SatCom but also somewhat unreliable. I often have gaps in my SiriusXM listening due to heavy foliage cover in my satellite's southwestern orientation.
*btw(2): When at home, Car-Net connectivity is actually from the vehicle to your home WiFi, then on via 'net to the Car-Net server, then reciprocally from their server back down to the vehicle. Hence how long it most often takes to send a cabin pre-conditioning command.
VW is going with the "lowest common denominator" in terms of universal connectivity for OTA updates by rather using the vehicle's own cellular connection. Too many variables in one's home WiFi for it to be reliable.*
The code download will occur when you're out driving about, in a well cellular-served area. No interaction on your part required.
The code installation will take place when you're parked and it will so advise of same on the Infotainment screen. Some interaction on your part required as in to stay out of the vehicle and leave it alone until completed.
btw: they could use SatCom but also somewhat unreliable. I often have gaps in my SiriusXM listening due to heavy foliage cover in my satellite's southwestern orientation.
*btw(2): When at home, Car-Net connectivity is actually from the vehicle to your home WiFi, then on via 'net to the Car-Net server, then reciprocally from their server back down to the vehicle. Hence how long it most often takes to send a cabin pre-conditioning command.
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You should do a Car-Net tutorial for newbies like me. You've already got it started above! Car-Net is a good example of a great idea that's poorly implemented... thereby undermining the reputation of the original good idea. It's compounded by the seriously poor communication of basic information from VW to its customers. In fact a wiki on this site would be invaluable to members. Something like a wikipedia format where end-users could contribute to sections with information they've gathered. I know we can search the site "as is" but an indexed database of info would be fantastic.
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It’s a good thought but I’m not sure Car-Net as it currently exists is worth the effort. 😣
Besides which, we can’t get folks to search as it is. Case in point …. 🤷♂️
Besides which, we can’t get folks to search as it is. Case in point …. 🤷♂️
I just put in a ticket using my email address. The representative didn't ask for the VIN order any other information since it was already on file. She validated the model and color and my phone number on file. Hopefully this resolves the issue.
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Ahhh. But remember Field of Dreams? If you build it, they will come! ⚾
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Pulling fuse 20 to reset the 4g worked for me. Pull it for atleast a minute.
www.vwidtalk.com
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No LTE (eSIM) indictor and car wont connect to car net
Our ID.4 randomly lost the signal indicator from below the temp indicator and now the car-net app wont connect with the car. Appears like the eSim dropped or trurned off for no good reason. I have rebooted the infotainment system and reset my settings, but still no signal bar or connectivity...
www.vwidtalk.com
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I have a question concerning this comment - *btw(2): When at home, Car-Net connectivity is actually from the vehicle to your home WiFi, then on via 'net to the Car-Net server, then reciprocally from their server back down to the vehicle. Hence how long it most often takes to send a cabin pre-conditioning command.
When I am at home, I do not have cell phone coverage, so my CarNet service is not connected. I called CarNet and they told me that CarNet only works through the 4g service, not WiFi. Therefore, I cannot contact my car sitting in my garage even though it is connected to my WiFi network.
I also noticed when looking at the connected clients on my router that when the car is on, I can see it on the network but when the car is off it disappears from the network. So it looks like they power down the WiFi module.
The big question for me is - what is the value of having the car connected to your WiFi network. The OTA updates are through the 4g network and CarNet does not use it, what does use it?
When I am at home, I do not have cell phone coverage, so my CarNet service is not connected. I called CarNet and they told me that CarNet only works through the 4g service, not WiFi. Therefore, I cannot contact my car sitting in my garage even though it is connected to my WiFi network.
I also noticed when looking at the connected clients on my router that when the car is on, I can see it on the network but when the car is off it disappears from the network. So it looks like they power down the WiFi module.
The big question for me is - what is the value of having the car connected to your WiFi network. The OTA updates are through the 4g network and CarNet does not use it, what does use it?
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Good question. The value of connection through the wifi network is cost. The snag with mobile connectivity is that it is not free. The eSIM embedded in the vehicle, connected to the Verizon?? network costs VW about 0.50 per month I'd guess from experience. The data charge is on top of that. I'd guess, VW is looking at $2/month for the service, probably less. Now, the plus of mobile connectivity is that it is now pretty reliable, high 90s nowadays where you have a signal. The question I have is, how long is VW going to pay for the mobile service? They give CarNet free for 60 months, so that is my guess. What then? The car has a service life of 15 years. Are they expecting ppl to pay 20/m after the free period expires? No gonna happen for most. So, the value of wifi is, it ensures connectivity without any metering (of data or connectivity charges). The downside is, it is more troublesome to set up, also your phone will need to be on the same network as your car. Think of printers at home and how difficult they are to maintain, especially if you have multiple routers and wired options.
Wifi is more convenient, for sure, for the reasons you describe, but a downside is that allowing the kind of Wifi connection you're describing would offer a pretty juicy attack vector for a bad actor trying to hack your car's computer systems. Right now, most of the attack vectors on the car's computer systems that I've heard of require physical access to the inside of the car and the USB ports.
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