I had car net working but it stopped connecting to the car 4 days ago. Called car net support number. They have escalated the problem for troubleshooting. I was the 13th caller yesterday with the same problem. I'm supposed to hear from a technician when they come up with a solution. Could be a few days.So, I got my car yesterday! Whoopee! I cannot use any car net functions! I am logged into the app on the phone and it tells me I am not authorized to do anything with my car (vin already in app). I Calle the dealer they said to call car net. I called car net and they said call vw maintenance shop. Now I am waiting on vw maintenance shop to see if they can figure it out. Please post if you have had the same problem and who you finally had fix it.