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CarNet Information and Roadside assistance

4299 Views 14 Replies 8 Participants Last post by  sprylo
Any FE owners seeing the information and roadside assistance buttons on their headliner controls?

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Not sure if the version of my manual is out of date or somehow missed in production. They show up in the pictures for the headliner controls and overhead lights. They are also referenced in the CarNet section on page 177. I don't have them on my controls and oddly also don't appear in the headliner list on page 12.
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Here's a view of my First Edition and I Don't have what you see in the manual either. But do have the prominent and lit SOS button.
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Thanks, mine looks the same. Good to know I didn't win some missing feature prize. :)
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My salesman was shocked and perplexed that my car had only the sos button and not all 3. We tried calling support with the SOS button but it didn't work - a message came up on the car screen telling us to call the toll-free phone number instead. The support person was similarly perplexed and had no experience with an ID.4 and did not know why the app was so limited also.
I filled out the VW survey and got a follow up email where I mentioned car-net not having features like lock/unlock. They said those should be there and sent me a phone number for car-net support. Needless to say, that was not helpful.

They kept saying I wasn't properly enrolled even though the app does connect to the car for the features it shows (charge status, charge start/stop and remote climate). Then she kept insisting there was an "i" button on the ceiling and I needed to push it to enroll the car. After convincing her that I was sitting in the car and there was no such button she talked to someone else and said the "i" button was in the "radio system" and I really just needed to push it but she couldn't tell me where in the "radio system" it is and I certainly couldn't find anything like that. I explained the only car-net thing I found was the QR code to enroll initially so she was like, sure try that. And...well, you can guess how that went.

They ended up telling me to go back to the dealer and while I can do that I'm pretty sure they won't know anything either and that will just end up wasting a bunch of my time.

Oh, and in the process of whatever car-net support was doing they canceled my additional subscriptions and refunded me the money I had spent on "plus speech", "internet radio" and "plus nav". I'm not even really sure what if anything these do though so I don't know if I should be mad.

Anyway, overall not a great experience but I understand new car and being the guinea pigs.
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My salesman was shocked and perplexed that my car had only the sos button and not all 3. We tried calling support with the SOS button but it didn't work - a message came up on the car screen telling us to call the toll-free phone number instead. The support person was similarly perplexed and had no experience with an ID.4 and did not know why the app was so limited also.
Remember that we are beta testing the ID.4 for VW.
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Remember that we are beta testing the ID.4 for VW.
Indeed. That's another way that VW is following Tesla's lead 馃榿
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According to VW customer care we get 3 years of free Car-net nav and voice but not internet radio which is only $9/yr.

For the Plus Nav and Plus Speech features, you don't have to pay for these currently as your vehicle comes with them for 3 years free of cost. VW Car-Net庐 Plus Nav lets the ID.4 be continually updated with map and traffic data so that you can find the best route to your destination. VW Car-Net庐 Plus Speech allows you to say "Hello Volkswagen,鈥 and then use natural conversation to control your ID.4 system functions. Drivers can send navigation destinations to their vehicle by voice, use to speech-to-text to send an SMS and more. More details on the commands are available in your owner's manual under the "Voice Control" section.

Internet/Plus Online Radio is separate and not include with your vehicle. I apologize that this was refunded along with the other 2. If you would like to re-subscribe to this service you should be able to do so when talking to the Car-Net team after you press the "i" button. It is $8 a year.
However, in this same email they insisted we have the "i" and wrench buttons in the overhead console which aren't there so the experimentation continues!

I sent in a picture of my car w/o these buttons and await their response...
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Remember that we are beta testing the ID.4 for VW.
In some cases I think we might be alpha testing it. I chatted with VW support regarding a carnet issue and they directed me to Bosch (VW Car-Net Response Center), carnet for all MY 2020 and newer is handled by Bosch.

Bosch has received zero information on the ID.4. In lieu of the infamous "i" button, they can look up the account by model and VIN series number. From there they are a bit stuck, management is trying to get more information from VW.
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In some cases I think we might be alpha testing it. I chatted with VW support regarding a carnet issue and they directed me to Bosch (VW Car-Net Response Center), carnet for all MY 2020 and newer is handled by Bosch.

Bosch has received zero information on the ID.4. In lieu of the infamous "i" button, they can look up the account by model and VIN series number. From there they are a bit stuck, management is trying to get more information from VW.
Um...that is extremely troubling. How are they so far behind on something so obviously integral to the car鈥檚 core functionality? VW needs some strategic focus.
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I just sent an email to VW CARE about the issue. I said that page 12 and 177 of the manual are contradicting each other.
I just sent an email to VW CARE about the issue. I said that page 12 and 177 of the manual are contradicting each other.
So what is else new about a dis-functioning Car-Net?:unsure:
For me is not being able to connect to WiFi to my home router as described on page 180. However, this is already being discussed here:

Here is the answer I got:

"I appreciate you mentioning the owner's manual content regarding a 3 button Car-net module. Your owner's manual covers all trim levels of the ID.4. The ID.4 1st Edition does solely have the SOS button, but other trim levels of the ID.4 are expected to have the 3 button module. Your Car-Net functionality however is the same with your 1st Edition as with other trim levels. "

I don't buy it. So if it is true that the "ID.4 1st Edition does solely have the SOS button" then how do I access "Roadside Assist" and "Information Assistance"?

If someone from Europe is reading this and has an ID.4 1st Edition, please take a picture of the headliner control. Also, those who have any other trim, please provide a picture and the trim you have.
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If someone from Europe is reading this and has an ID.4 1st Edition, please take a picture of the headliner control. Also, those who have any other trim, please provide a picture and the trim you have.
Not quite what you're asking for, but here are a couple pictures from European press materials. Both show the i and wrench buttons (as well as the SOS button). The first is from an "Interior B-roll" video from the VWAG press site. The second is from a German tutorial video on Youtube.

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