I just clicked on the "Chat Now" button from the page where I was viewing my order status. I had done my original reservation in mid July (paying $100) and then placed my order ($400) later in August. I had test driven an ID.4 in Pennsylvania but didn't want to buy it there because of NJ incentives (and I live in NJ). So I picked a dealer near me. I decided it was a mistake not to have talked to a dealer before placing my order thinking that it would be good to get an informal agreement that they wouldn't mark up the car. Also I wanted to show the car to my wife and test drive it again. The dealer I had chosen didn't have an ID.4 car to show, so I went to another dealer. They were nice and since I hadn't spent any time with the other dealer, it seemed fair to switch from the one I had selected to the other. As I said, I just clicked the "Chat Now" button and asked them to change the dealer of my reservation. They didn't give me any problems -- I don't think they even asked for a reason. They just confirmed some info. They also said that my credit card would be credited for the original 2 payments and 2 new payments made because I guess they go directly to the dealer. This was done when the Order was Locked (and it still is) and the estimated pickup was (and still is) Nov - Dec. I've ordered an ID.4 Pro S without the Gradient package.