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2021 FE Mythos Black
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Discussion Starter · #1 ·
Since I picked up my car on March 26, I have posted many times that I have been making plans to drive it to Florida from LI this winter. For several reasons, I have changed my plans. It is not one reason in particular, but when I look at the big picture I am just not comfortable relying on this vehicle for the journey. Part of the reason is the issues I encountered on my trip to Pittsburgh this past May.


Another reason is VW’s lack of timely responses to folks that have issues with the availability of parts and procuring loaners. This would be especially problematic if someone is 1000 miles from home and dealing with an unfamiliar dealer and landscape.


Another reason is my own naivete. This being my first new VW vehicle, I was expecting a company more attuned to its customer's needs and expectations. The fact that we still have not received the first of the promised "every 12-week update" is disappointing. The fact that there is no communication about the delay is inexcusable.


My vehicle experiences have been mostly with Toyota, both as a customer and a forum moderator, and I can say that their customer service and communication are head and shoulders above VW. Not only that, I don't believe Toyota would ever release a vehicle with promised features not working. This is coming from someone who has owned many 1st of the generation Toyota and Lexus products.


I'm not giving up on my ID.4. It Is a great daily driver for my wife's 70 mile round trip commute, and she loves it. If she does have any trouble on her trip, I can go get her and have it towed and we both sleep in our own bed. Having trouble on the road and having to depend on a company that you have lost confidence in is a different story. Kudos to you guys that road trip in this car. If you are on I-95 next month you might see me, but I'll be in my new GLC 300.
 

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2021 ID.4 First Edition / Dusk Blue
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The fact that we still have not received the first of the promised "every 12-week update" is disappointing. The fact that there is no communication about the delay is inexcusable.
Indeed. This is the principal frustration I have. Sure, an entertainment center that goes blank now and then is annoying, the inability to pair with my iPhone for hours at a time is a real challenge. But it's VW's silence that troubles me. If they advised us of the problems that they are working to address in the next software release, the bugs that they've decided to postpone for two releases, I'd be OK. But to have spent $45k and taken a chance with a company that has the Dieselgate reputation, I find their inaction inexcusable.
 

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2021 Pro S Gradient AWD
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702 Posts
an entertainment center that goes blank now and then is annoying
As I mentioned somewhere else, my dealer service adviser told me that if the owner reports that the infotainment screen goes black, dealers are authorized to replace the system. The replacement will supposedly have some of the updated software but not all of it. You have to make the first move and talk to dealer service or nothing is gonna happen, at least until the OTA is finally released.

Black/blank screen hasn't happened to me so far. For now I'm leaving well enough alone.
 

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They have been to busy trying to fire Diess. He had the nerve to tell the union that if they didn’t build EVs more efficiently they could lose 30,000 jobs. Nothing unexpected there, they use 3 times the man hours to make an EV as Tesla does. Maybe VW has superior quality but BW does eventually have to turn a profit.
 

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Spin, I think your assessment is misguided, but all that really means is I would have done something different than you, and there's nothing wrong with that.

However, I hope somebody with clout at VOA (an this is not a VW AG / Diess issue, because they're at least communicating with their customers, but rests squarely with Volkswagen of America) reads this post and figures out that all they need to do is communicate. They don't need to deliver just yet. Just Communicate.

I mean, really, I just read through your post again and all you're saying is "if" and "I haven't heard." It seems to me that if VOA simply laid out the roadmap, even if it gets modified every week, the case you're presenting goes poof. Why can't VW figure this simple thing out? Their stubborn silence and the BS is stirs up on the forum is causing anxiety amongst their owners for no particularly good reason.
 

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2021 ID.4 PRO S AWD
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327 Posts
I get what you're saying. I got over the range anxiety pretty easily and had no EA issues from MA to DC. The thing that worries me is what you mentioned about parts availability and loaners. Repairs don't tend to be quick for this vehicle and even if you get a loaner, who wants to take another road trip to pick up the car when it's done. I will say that night driving legs aren't optimal, due to the volume and climate controls not being back lit. It's just silly, seeing that no other VW that I've ever had is like that.

I'm still road tripping in it (it cost way to much to not be driven). that's just the thought in the back of my mind.
 
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I get what you're saying. I got over the range anxiety pretty easily and had no EA issues from MA to DC. The thing that worries me is what you mentioned about parts availability and loaners. Repairs don't tend to be quick for this vehicle and even if you get a loaner, who wants to take another road trip to pick up the car when it's done. I will say that night driving legs aren't optimal, due to the volume and climate controls not being back lit. It's just silly, seeing that no other VW that I've ever had is like that.

I'm still road tripping in it (it cost way to much to not be driven). that's just the thought in the back of my mind.
What's the true range that you are getting driving on the freeway? What speed do you drive at?
 

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Last summer when my ID4 bricked & Maine. I am with Spin. VWoA failed with the policy of Road Side Assistance sending it to the "closest dealership" policy. That event spelled an F-ing disaster for my vacation & w/o my ride for 3 weeks while incompetence spent a week figuring out what was wrong with my ride, another week for diagnose & wait for the parts & then almost a full week to get the car on the road. To then be called (3 states away) & told "your car is drivable, come get it."

Oh so warm & fuzzies to drive VT to TX & back with this car. NOT... & this failure IS directed at VWoA & VW Group. Their silence on the ID4 not being delivered with key selling points (all the while they are dealing with recalls on Atlas's & Taos as well). It is no wonder folks are ready to sue. Or just sell the car outright & move on to some other manufacturer & never come back to VW again.

It is likely I would not travel without a AAA Platinum & guaranteed rental (at light speed response). But then I must use a 3rd party as insurance? May as well "Rent" to start with & utilize Hertz fleet of Tesla OR ICE. That way if it fails, they bring me a new car & deal with the failure.
 

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@Spin - sorry to see you changed plans and jumping into a luxury German engineering option. Hope you are happier with it! My friend drives the Coupe AMG version of that car, and the first time we met we spent 30 minutes finding how to reboot the radio/nav that completely froze. ;) So I guess it's just a matter of luck... Yes I'm a VW fanboy, owned 2006 Toyota RAV4 and I never ever had so many recalls in any vehicle like on that one - including a-pillar rewelding and excessive oil consumption. Was not pretty. It does not lead me into turning away from a particular brand.

The fact that VW has not shipped fast enough updates, I'm ok, as long as they deliver a good experience and don't brick our cars while doing it... As for the "over-promised", I'd look at an American leading electric car manufacturer and their "self-driving" claims... We can talk about Tesla reliability; my other friends have the Model X and they got stuck twice this year due to a "software glitch", the car had to be towed, they took Uber home.

The point I'm trying to make give the VW and other traditional car makes some slack, they are trying hard and I'd rather have them take the time to write proper code, than to stitch things up fast and end up with more issues.

My 2 cents.
 

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This is only partially related. Not having a vehicle yet and having few local charging options, I always planned to rent a vehicle for longer trips for the first few years of EV ownership. I cancelled my ID.4 order because of VOA. My friend had a noise at speed with his Pro RWD. VOA sent a specialist out and put a lot of effort into his vehicle. They ruled out mechanical issues and then they ruled out electrical issues. They took the belly pan off (which I would have expected to be the cause) but that was not it. That attention was commendable by Volkswagen. After being without his car for about a month, they could not find the cause. Their response was it is not that bad and it is just 70 dB -- here is your car back. 70 dB is the sound of a vacuum cleaner. They found a problem worth investigating but customer service ended when they could not resolve it and a remedy was not offered. They also termed the service something like customer care service. I think that was an attempt to get around it being defined as warranty work to avoid it being eligible for the lemon law. He drove a Polestar 2 and loved it, but he said the center console was massive and hurt his knee. He has not found his solution yet, but luckily he leased it, so that he doesn't have to put up with it any more than 2.5 more years. I think that he would be happy with a quiet ID.4 and probably would step up to the Pro S for the cornering headlights and the seat positioning for him and his wife.

I have also noticed the lack of updates. I think some could updates could wait, but getting the scheduled charging up and running would go a long ways towards customer satisfaction. If you can't initially deliver a car that is able to start charging at 10:00 PM or fix it quickly, that is pretty bad. My decision was based more on the customer service than my chance of having the same problem.

For my Passat, I had a negative experience from VOA when I first got the vehicle. When I got a questionnaire right after I got it, I filled it out and checked that I did not get a call from the salesman the day I picked it up. That must be a bad thing. The salesman called me and then I got something from VOA asking if my complaint was addressed. I didn't know I was complaining and I don't need superficial customer service. If I got the ID.4, I was planning to tell the salesperson to call me and ask how things are before I left the dealership to get that box checked.

Now the Kia EV6 AWD is the vehicle that I am eying. I like the display arrangement better. The pricing for the EV6 in the US has not been released. The ID.4 even with next year's price increases will likely remain the better value. I saw a lot of Kia reviews saying the customer service just did not call back. They may be worse than VOA. I am considering my options. It could be back to an ID.4, an EV6, or a used Subaru Outback until issues get sorted out. I am fine with observing for now.
 

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However, I hope somebody with clout at VOA (an this is not a VW AG / Diess issue, because they're at least communicating with their customers, but rests squarely with Volkswagen of America) reads this post and figures out that all they need to do is communicate. They don't need to deliver just yet. Just Communicate.
Good point. Having spent four decades in the business world (not auto related) I've found that most corporations try hard to keep certain things secret. The problem is, whether they are keeping secrets from customers, employees or whomever, when people are waiting for an answer and don't get one, they start making up their own answers. Odds are that this speculation is generally worse that whatever is being kept secret.

Then corporations wonder why they have a hard time with people having confidence in them
 

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2021 VW ID.4 FE
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I feel like VW is entirely re-writing iDs software. If you search online you’ll find Diess saying he regrets outsourcing software development to contractors. That is why there is a delay with updates. Contractors wrote horrible code using cheap subcontractors and VW realized it too late in the game and had to start delivering cars. Then they thought they could patch it and make it better, but when dug deeper found that code is a a compete disaster and decided to re-write it.



Check my ID.4 accessories at 3D design & print shop for VW accessories and by YuriKAccessories
 

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Note that Spin only changed his long distance roadtrip plans. His wife is still very content to daily commute drive her ID.4 (~70 miles round trip).
Spin had a negative EVSE infrastructure experience in a prior Long Island - western PA roadtrip and understandably that has given him as much/more pause that his relatively few ID.4 glitches.

btw: My wife in her GLA only uses Google maps directly via her iPhone as she finds the SatNav and CarPlay problematic (but I haven't). So as always tech subjective.
@Spin - sorry to see you changed plans and jumping into a luxury German engineering option. Hope you are happier with it! My friend drives the Coupe AMG version of that car, and the first time we met we spent 30 minutes finding how to reboot the radio/nav that completely froze. ...
 

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I am taking both my ID4s (extended family coming to meet other family) from Florida to the mountains of the Shenandoah in Virginia the day after Christmas for a week. Will report on how it goes, but we’re going “Virginia or Bust” then “Florida or Bust” on the way home. I am actually excited for the roadtrip. Yes, for getting to hang with my entire family at the farm we rented but also for the first “bigger” roadtrip with not one but both of the ID4s in the driveway. 😎
 

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2021 ID.4 PRO S AWD
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What's the true range that you are getting driving on the freeway? What speed do you drive at?
I don't remember exactly, but I think that I was getting around 210 miles between charges. I drive mainly at 65-70 mph, except for when I'm pushed to go faster on the Jersey Turnpike. 🤪 This was also in Mid October, not in the current colder weather.
 

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VW ID.4 1st (picked up 3/19/21).
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I don't remember exactly, but I think that I was getting around 210 miles between charges. I drive mainly at 65-70 mph, except for when I'm pushed to go faster on the Jersey Turnpike. 🤪 This was also in Mid October, not in the current colder weather.
We have an attached garage, so temperatures remain in the 50's most of the time. So I haven't seen much of a degradation as of yet, but longer trips that require overnight stays will undoubtedly cut my range in line with what others are seeing.
 

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2021 FE Mythos Black
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Discussion Starter · #19 ·
Note that Spin only changed his long distance roadtrip plans. His wife is still very content to daily commute drive her ID.4 (~70 miles round trip).
Spin had a negative EVSE infrastructure experience in a prior Long Island - western PA roadtrip and understandably that has given him as much/more pause that his relatively few ID.4 glitches.

btw: My wife in her GLA only uses Google maps directly via her iPhone as she finds the SatNav and CarPlay problematic (but I haven't). So as always tech subjective.
Yes, my wife loves the car. I love the car. I am just not willing to suffer the inconvenience of road tripping this car because I am concerned about the support I would get from VW if I had an issue. When I purchased this car in March, I knew it was going to add 4 to 5 hours of driving/charging time to my yearly journey. I was willing to make that sacrifice. I was expecting an increase in charging speed from an OTA update. That has not happened and we have no communication from VW about the delay. Maybe I'll drive it down next year if the situation improves.
 

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Discussion Starter · #20 ·
I am taking both my ID4s (extended family coming to meet other family) from Florida to the mountains of the Shenandoah in Virginia the day after Christmas for a week. Will report on how it goes, but we’re going “Virginia or Bust” then “Florida or Bust” on the way home. I am actually excited for the roadtrip. Yes, for getting to hang with my entire family at the farm we rented but also for the first “bigger” roadtrip with not one but both of the ID4s in the driveway. 😎
Good luck on that trip!! I am looking forward to hearing about the experience!
 
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