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I'm on a 600 mile trip testing out EA charging stations. First two stops were smooth sailing. Ok, third stop charged to 80% and plug wouldn't release. Tried the key fob lock 3-4 times... No luck. Called Electrify America. They reset station and still wouldn't release. They finally had to mark the charger inoperable and then it released. Still some work to be done.
 

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Happy owner of a blue ID.4 FE
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Good to know how you and EA were able to resolve it, thank you! The next one of us will be half a minute faster.
 

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Yes I believe that the dealer needs to give a short tutorial in EA usage and make sure both the EA app and carnet app are properly set up including making sure that the discount promo code is entered.
 

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I agree that dealers need to help with the first EA charge session. When I bought my ID4 the dealer (VW of Clarksville Indiana) went with me to the local EA to make sure everything went smoothly and that the free charging worked successfully.
 

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I agree in principle. My salesman did a good job overall but was obviously learning as he went along, as many of we 'early adopters' encountered. They did set up my Car-Net successfully but EA had a problem with their App that precluded installation on my iPhone 12 for ~2 weeks (I was able to install on my older iPad and successfully signed up in that way with the code they provided me). And there's no EA charging nearby to my dealership, so that much more difficult. Thankfully the various 'tube videos are quite good, as has been the advice here on this forum.
Hopefully later buyers will get better insight.
Yes I believe that the dealer needs to give a short tutorial in EA usage and make sure both the EA app and Car-net app are properly set up, including making sure that the discount promo code is entered.
 

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I agree in principle. My salesman did a good job overall but was obviously learning as he went along, as many of we 'early adopters' encountered. They did set up my Car-Net successfully but EA had a problem with their App that precluded installation on my iPhone 12 for ~2 weeks (I was able to install on my older iPad and successfully signed up in that way with the code they provided me). And there's no EA charging nearby to my dealership, so that much more difficult. Thankfully the various 'tube videos are quite good, as has been the advice here on this forum.
Hopefully later buyers will get better insight.
One thing I've learned is you have to have the EA app running and cell phone close to the charger.
 

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I'm on a 600 mile trip testing out EA charging stations. First two stops were smooth sailing. Ok, third stop charged to 80% and plug wouldn't release. Tried the key fob lock 3-4 times... No luck. Called Electrify America. They reset station and still wouldn't release. They finally had to mark the charger inoperable and then it released. Still some work to be done.
This is happen to me and to another person with new ID4 next to my car. The problem is we both use NFC and somehow Google Pay over ride the EA apps NFC function, instead of the free charge, Google pay open my credit card for the payment. when I try to cancel the transaction, the charger got locked.
We both have to call the EA customer service number and the reset the charger to let us unlock the charger.

The EA person told me not to use the NFC function, instead use the EA Apps, select the Charger number and then use the swipe functions.
Maybe this is for Android phone only and IOS work differently ?
 

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I experienced this problem once, I tapped my phone on the 1st NFC reader marked with the credit card symbols rather than the 2nd NFC reader that was unmarked and frankly didn't even look like a reader, just a flush black rectangle that could have been a blank for future use.

You'll see this tap to pay method is their preferred method, explained to me by phone support after having a problem, but also in their FAQ (however I've used both and they both work well enough, the app is just extra steps) :

1. Using the digital membership pass, which requires tapping or holding the smartphone near the charger’s RFID reader.​
  • First, plug the connector into the vehicle. Follow all steps on the charger screen before tapping or holding your phone near the reader.
    • Android users: Ensure that NFC is turned on in your phone settings and that the smartphone screen is unlocked before tapping the smartphone to the reader—look for the symbol below. The Electrify America app does not need to be open.
    • iOS users: Open Apple Wallet or the Electrify America app. Tap the smartphone to the reader on the right side of the charger—look for the symbol shown here
2. Using “Swipe to Start Charge” from within the Electrify America app.​
 

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VW ID.4 1st (picked up 3/19/21).
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The problem is we both use NFC and somehow Google Pay over ride the EA apps NFC function, instead of the free charge, Google pay open my credit card for the payment.
Ooh, now I see why it is that they want you to do this...
 

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I'm on a 600 mile trip testing out EA charging stations. First two stops were smooth sailing. Ok, third stop charged to 80% and plug wouldn't release. Tried the key fob lock 3-4 times... No luck. Called Electrify America. They reset station and still wouldn't release. They finally had to mark the charger inoperable and then it released. Still some work to be done.
Wish I read this a week ago. . .
 

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I'm on a 600 mile trip testing out EA charging stations. First two stops were smooth sailing. Ok, third stop charged to 80% and plug wouldn't release. Tried the key fob lock 3-4 times... No luck. Called Electrify America. They reset station and still wouldn't release. They finally had to mark the charger inoperable and then it released. Still some work to be done.
I have an ID4 and have had this happen enough (5-6 times) to comment intelligently on the odd subject.
First and Foremost the times ive had this occur i was at home (l2 charger here) so my stress level wasn't super high.
In all cases the charge was showing 79% but full on app. I tried to start/stop via car-net app. no joy.
The fix for me 100% of the time would be to click the "STOP CHARGING" button from interior display.
That unclicked it all the time.
Hope this helps someone Panicking
 

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ID.4 1st Edition
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The past month or so of home Chargepoint sessions my plug has simply pulled out without having the key fob on me. Prior to that it's been a mixed bag of sometimes having to have the key, sometimes having to double-unlock with same, and other times similarly no key needed. 🤷‍♂️ But [thus far] I've never had a panic-need to stop the charging via the ID.4 itself. Good to know however. (y)
Note that I've Not had the "unlock when charged" enabled since we early on discovered that scheduled charging was not viable and I reduced these variables.
I have an ID4 and have had this happen enough (5-6 times) to comment intelligently on the odd subject.
First and Foremost the times ive had this occur i was at home (l2 charger here) so my stress level wasn't super high.
In all cases the charge was showing 79% but full on app. I tried to start/stop via car-net app. no joy.
The fix for me 100% of the time would be to click the "STOP CHARGING" button from interior display.
That unclicked it all the time.
Hope this helps someone Panicking
 

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2 Posts
I'm on a 600 mile trip testing out EA charging stations. First two stops were smooth sailing. Ok, third stop charged to 80% and plug wouldn't release. Tried the key fob lock 3-4 times... No luck. Called Electrify America. They reset station and still wouldn't release. They finally had to mark the charger inoperable and then it released. Still some work to be done.
Same thing happened to me yesterday - the charging session was done but the connector would not release after multiple clicks of the key fob.
Electrify America made 3 attempts from their end before disabling the station which then released the Charger Connection.
 
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