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Learned a lot at the charging station. Followed prompt on charger to connect first which I did, opened app and immediately show "initiating charging". Waited some time with nothing happening, finally a message on the charging station said to remove and reconnect. Easy enough, except I couldn't remove the charging cable. It was locked by the car. Called the support number for Electrify America and they had me turn the car on and then off. That released the grip on the charging cable. Removed and plugged in again....again the app showed initializing charging with nothing happening again. The message to remove and reconnect appeared again. Once more the charging cable was locked to the car. I turned on the car and turned it off. This time it wouldn't release the charging cable. Tried again, no release. Called Electrfy America again. They suggested turning car on and off again, but explained I had already tried that. From their end they rebooted the charging station and during that reboot process the car released the cable...whew. What i found out was my sequence was wrong. I needed to open the app first, find the charging station from the map of stations on the map, click on that charging station which brings up a list of all the chargers where I am, then click on the number of the charging station I'm in front of, then I connected to the car and a message on the charging station showed connecting, and then a welcome screen appeared with a greeting, on the app their was a slider to initiate charging. I slid my finger across and voila it started charging and continued to charge to 80% without any further issue. Learned a lot. VW could make this a lot easier with plug and charge. Hopefully that will come down the pike.
 

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Proud FE owner
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I had the same challenge yesterday - all made more painful by a flaky bank of EA chargers. Plug and Charge (and the install of my home charger) can come soon enough.
 

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VW ID.4 1st (picked up 3/19/21).
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One "trick" that I have used is to hit the door unlock button on the keyfob remote, and this frequently releases charging cables that are locked in the car. With the kona, I needed to do this twice to unlock all doors - I don't recall if this is also needed for id4.

We have a non networked L2 that I use sometime. Same issue, but nobody to call.

Technically it should properly terminate charging as you remove the charging cable from the car, but I am a little superstitious and prefer to terminate charging first (if possible).
 

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2021 Pro-S
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Learned a lot at the charging station. Followed prompt on charger to connect first which I did, opened app and immediately show "initiating charging". Waited some time with nothing happening, finally a message on the charging station said to remove and reconnect. Easy enough, except I couldn't remove the charging cable. It was locked by the car. Called the support number for Electrify America and they had me turn the car on and then off. That released the grip on the charging cable. Removed and plugged in again....again the app showed initializing charging with nothing happening again. The message to remove and reconnect appeared again. Once more the charging cable was locked to the car. I turned on the car and turned it off. This time it wouldn't release the charging cable. Tried again, no release. Called Electrfy America again. They suggested turning car on and off again, but explained I had already tried that. From their end they rebooted the charging station and during that reboot process the car released the cable...whew. What i found out was my sequence was wrong. I needed to open the app first, findI was the charging station from the map of stations on the map, click on that charging station which brings up a list of all the chargers where I am, then click on the number of the charging station I'm in front of, then I connected to the car and a message on the charging station showed connecting, and then a welcome screen appeared with a greeting, on the app their was a slider to initiate charging. I slid my finger across and voila it started charging and continued to charge to 80% without any further issue. Learned a lot. VW could make this a lot easier with plug and charge. Hopefully that will come down the pike.
I was told that if you hold the key fob next to the light near the charging port, that will release the charging connector.
 

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I had a similar issue on my first electrify america (pump was numbered incorrectly) - I unlocked by pressing unlock on the key fob 3 times.
 

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chargers where I am, then click on the number of the charging station I'm in front of, then I connected to the car and a message on the charging station showed connecting, and then a welcome screen appeared with a greeting, on the app their was a slider to initiate charging. I slid my finger across and
Learned a lot at the charging station. Followed prompt on charger to connect first which I did, opened app and immediately show "initiating charging". Waited some time with nothing happening, finally a message on the charging station said to remove and reconnect. Easy enough, except I couldn't remove the charging cable. It was locked by the car. Called the support number for Electrify America and they had me turn the car on and then off. That released the grip on the charging cable. Removed and plugged in again....again the app showed initializing charging with nothing happening again. The message to remove and reconnect appeared again. Once more the charging cable was locked to the car. I turned on the car and turned it off. This time it wouldn't release the charging cable. Tried again, no release. Called Electrfy America again. They suggested turning car on and off again, but explained I had already tried that. From their end they rebooted the charging station and during that reboot process the car released the cable...whew. What i found out was my sequence was wrong. I needed to open the app first, find the charging station from the map of stations on the map, click on that charging station which brings up a list of all the chargers where I am, then click on the number of the charging station I'm in front of, then I connected to the car and a message on the charging station showed connecting, and then a welcome screen appeared with a greeting, on the app their was a slider to initiate charging. I slid my finger across and voila it started charging and continued to charge to 80% without any further issue. Learned a lot. VW could make this a lot easier with plug and charge. Hopefully that will come down the pike.
Thank you, Drew. This information will be very helpful
 

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I did this today, too, except I was on hold with EA forever and no one answered, so I got mad and went home instead of standing in the sun to mess around with it any further. Thanks for this post! I'll know what to do if I decide to go back.
 

Premium Member
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MBrandenburg

I was able to charge at Electrify America finally. Initially, I thought it was EA problem. Come to find out, it was a glitch with the iD.4. This is my fourth (4) electric car. I have had more trouble with the VW, than the previous three (3) cars combined. Ford Focus Electric, BMW i3, Leaf 2nd Generation, and now the iD.4. Love the iD.4. Hoping that these initial problems with vaporize in the next couple of weeks. The iD.4 will now charge, allbeit, slowly. I have to make sure that the charging cable is seated and locked. I would suggest, that VW give us an option not to lock the cable in place. We live in Oklahoma. We do not need locking cables.

Good luck with your car. They will get the problems fixed. We just need to have a bit more patience. !!!!!!!!!!!!!!!!!!!
 
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