Learned a lot at the charging station. Followed prompt on charger to connect first which I did, opened app and immediately show "initiating charging". Waited some time with nothing happening, finally a message on the charging station said to remove and reconnect. Easy enough, except I couldn't remove the charging cable. It was locked by the car. Called the support number for Electrify America and they had me turn the car on and then off. That released the grip on the charging cable. Removed and plugged in again....again the app showed initializing charging with nothing happening again. The message to remove and reconnect appeared again. Once more the charging cable was locked to the car. I turned on the car and turned it off. This time it wouldn't release the charging cable. Tried again, no release. Called Electrfy America again. They suggested turning car on and off again, but explained I had already tried that. From their end they rebooted the charging station and during that reboot process the car released the cable...whew. What i found out was my sequence was wrong. I needed to open the app first, find the charging station from the map of stations on the map, click on that charging station which brings up a list of all the chargers where I am, then click on the number of the charging station I'm in front of, then I connected to the car and a message on the charging station showed connecting, and then a welcome screen appeared with a greeting, on the app their was a slider to initiate charging. I slid my finger across and voila it started charging and continued to charge to 80% without any further issue. Learned a lot. VW could make this a lot easier with plug and charge. Hopefully that will come down the pike.