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2021 VW ID.4 1st, Dusk Blue
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114 Posts
Discussion Starter · #1 ·
I took delivery of my ID.4 on Tuesday night. On Wednesday I noticed that there are small but deep scratches on the lift gate, so I took it back to the dealer’s detail shop to see if they could be buffed out. He informed me that they are so deep that they could not be buffed or wet sanded out, AND there are exact symmetrical scratches on the opposite side as well. These are right below the glass on the lift gate. They feel like a twine rope was pulled taught across the ridge there. I have to go back to the dealer and speak with the GM tonight. Any advice? What would you all ask them to do? The head of the detail shop said repainting is the only way to fix it, but with less than 100 miles that just seems crappy. Aside from that issue I love the car!
 

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Dusk Blue ID.4 FE, 2X - 2004 Phaeton V8
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426 Posts
Repaint it. If they are that deep then that is the only way to truly fix it and they should cover the cost.
 

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2021 VW ID.4 1st, Dusk Blue
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114 Posts
Discussion Starter · #4 ·
Take lots of pictures from all angles possible.

My 2015 Golf had a chip of clearcoat missing. It was brand new. The dealer tried to tell me that there was nothing I could do. I called VW CARE and like magic, they fixed it.
Thanks for the advice. Will do!
 

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Registered User
2021 VW ID.4 1st, Dusk Blue
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114 Posts
Discussion Starter · #5 ·
I took delivery of my ID.4 on Tuesday night. On Wednesday I noticed that there are small but deep scratches on the lift gate, so I took it back to the dealer’s detail shop to see if they could be buffed out. He informed me that they are so deep that they could not be buffed or wet sanded out, AND there are exact symmetrical scratches on the opposite side as well. These are right below the glass on the lift gate. They feel like a twine rope was pulled taught across the ridge there. I have to go back to the dealer and speak with the GM tonight. Any advice? What would you all ask them to do? The head of the detail shop said repainting is the only way to fix it, but with less than 100 miles that just seems crappy. Aside from that issue I love the car!
Update: GM of the dealership wanted to see it himself after I sent an email to my salesman asking what he could do to make it right. He took a look and told me to call and schedule something with the body shop, then turned and walked away shaking his head. Very rude to me. I think he thought it was too minor to mess with, but for me, spending $45k on a new car and to have that kind of treatment from the GM is unacceptable. The body shop can do a touch up and buff/wax or a full repaint. It is so close to the glass I’m thinking they would have to remove it before painting it, which could cause further damage. So right now thinking I’ll ask for the touch up and see how it looks. If it still looks like crap I’ll ask for a full repaint of that panel later.
 

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2021 ID.4 1st Edition Blue Dusk
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187 Posts
I think he thought it was too minor to mess with, but for me, spending $45k on a new car and to have that kind of treatment from the GM is unacceptable.
Right! That is terrible customer service. I would repay them with a bad Google and Facebook review. Post pictures on the review. Believe me, they pay attention to that.
 

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554 Posts
Update: GM of the dealership wanted to see it himself after I sent an email to my salesman asking what he could do to make it right. He took a look and told me to call and schedule something with the body shop, then turned and walked away shaking his head. Very rude to me. I think he thought it was too minor to mess with, but for me, spending $45k on a new car and to have that kind of treatment from the GM is unacceptable. The body shop can do a touch up and buff/wax or a full repaint. It is so close to the glass I’m thinking they would have to remove it before painting it, which could cause further damage. So right now thinking I’ll ask for the touch up and see how it looks. If it still looks like crap I’ll ask for a full repaint of that panel later.
Sucks.
 

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ID.4 1st Edition White / Lunar Grey
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899 Posts
You could try to work out a discount for the damage, then take care of the repair on your own terms.

I picked up a factory fresh car just off the truck and noticed a quarter-sized ding in one of the wheels. It honestly wasn't that aweful and I was planning to unload the wheels anyway -- their replacements were already in my garage. But I barely had to lift a finger to point out the damage and the dealer offered me $620 off the price to go away. Hellsyeah!

The thing is, whichever body shop the dealer is going to deal with is probably going to offer them a better rate than any shop you walk in to. So this maybe only works if you're OK with a half-assed repair or just buff 'n wax in the driveway.
 

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Right! That is terrible customer service. I would repay them with a bad Google and Facebook review. Post pictures on the review. Believe me, they pay attention to that.
Call costumer service at VW mine was fix at no charge that was last week I got a call from my salesman he told me that they needed to check my car because shipping company had reported the issue it was a small dent under the window at the lift back gate it took about a week to fix, but it got fix at no charge by WV
 
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