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Dealer doesn't want to repair steering wheel squeaking noises

10577 Views 79 Replies 25 Participants Last post by thomas_y3, 3 mo ago

gnanesh09

Discussion Starter · Jul 1, 2021 (Edited)

I am getting Steering wheel squeaking noises when making turns. Its very annoying, It started after visiting the dealer for the for another fix. Dealer doesn't want to repair it saying its in acceptable range and didn't find any issues with steering. Here is the video

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thomas_y3

· #2 · Jul 1, 2021

I think u can upload it to some online site then slap on the link to it from here.

thomas_y3

· #3 · Jul 1, 2021

Also I believe many ppl have experienced issues where dealers do not "consider" then as issues... my 2003 Civic Si went thru an oil change then to find the oil wasn't in the engine when my engine ceased up a few days after. took it back to the dealer then they said just add motor oil then should be good. I didn't agree but drove off to my appt and over time, i've had to add a quart of oil for every 1k miles or so. few months later took it back for oil consumption test and they recognized the consumption rate but said it was within acceptable parameter of consumption rate. i was frustrated and wanted American Honda Motors corp to do something abt it and they basically said the dealers are independently operated so I was SOL. Never bought another Honda ever since. When corporate folks take the "hands off" stance when it comes to dealers negligence it is very shortsighted IMO. Since my experience over a decade ago, I've been telling my friends and family to stay away from Hondas no matter how high the dealership is rated in online media like Yelp. good luck!

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Reactions: 2

gnanesh09

Discussion Starter · #4 · Jul 1, 2021

Here is the video, I have uploaded to youtube

Reactions: 5

corfam

· #5 · Jul 1, 2021

gnanesh09 said:
Here is the video, I have uploaded to youtube

Sounds even worse than I imagined after reading your original post. Yea, that's definitely super annoying. No way you should accept that issue. You should open a case with VW or even talk with another local VW dealer to get them to fix it under warranty. I don't believe VW would call this acceptable.

Who is your VW dealer that thought it was fine?

gnanesh09

Discussion Starter · #6 · Jul 1, 2021

corfam said:
Sounds even worse than I imagined after reading your original post. Yea, that's definitely super annoying. No way you should accept that issue. You should open a case with VW or even talk with another local VW dealer to get them to fix it under warranty. I don't believe VW would call this acceptable.

Who is your VW dealer that thought it was fine?

Suburban VW of Farmington Hills MI. I have a case open with VW for other issue for which they replaced the windshield. I will raise this issue when they call me next week

Reactions: 1

gnanesh09

Discussion Starter · #7 · Jul 1, 2021

I have contacted customer care and updated the case manager. I will hear the dealer response next week

Victor3576

· #8 · Jul 1, 2021

Not acceptable for me even remotely. Put the name of dealership and service manager here to shame them to not serve you.

plh

· #9 · Jul 1, 2021

Sounds like you're on a boat... That is really annoying, even more so since the car is generally so quiet!

majorgearhead

· #10 · Jul 2, 2021

Same issue with ours. Took to the dealer who “couldn’t reproduce the problem” even though I had them sit in the car and made the noise. Found that if the car stood unused in the heat for a day or so the squeak went away, but came back after about 5 mins of driving with the AC on. So in my case it is temperature actuated and that’s how the dealer was not able to reproduce. I just opted to live with it instead of giving up the car for another half week and put into a ICE loaner. I may revisit as I have to bring it in for other issues now.

Reactions: 2

ExCivilian

· #11 · Jul 2, 2021

majorgearhead said:
I just opted to live with it

This is a concerning trend I'm starting to see on the boards. I'm sorry to hear about your experience. Please consider this is a new car and other issues are bound to crop up. Imagine what it will be like once the vehicle is out of warranty.

Huey52

· #12 · Jul 2, 2021

I had to have the power steering rack replaced on my Audi allroad. It was intermittent and the work-around was to, at a stop, turn the rack stop-to-stop to 'reset' it. I lived with it for awhile but at a point it just felt dangerous and when I uttered the S-word (Safety) to the service manager discussion ended and they replaced under warranty.
The OP's case is disconcerting but does seem to be 'just' temperature dependent. I've had noises in Audi too from same temp differentials (rattle in a vent, etc). The part-fitting tolerances are ever tighter these days which often leads to these types of issues. Not saying the OP should live with same but they do occur on many makes/models.

Now go back to your flawless Audi ExCivilian.

[just teasing]

ExCivilian said:
This is a concerning trend I'm starting to see on the boards. I'm sorry to hear about your experience. Please consider this is a new car and other issues are bound to crop up. Imagine what it will be like once the vehicle is out of warranty.

ExCivilian

· #13 · Jul 2, 2021

Huey52 said:
Now go back to your flawless Audi ExCivilian. [just teasing]

hahaha, I didn't end up taking the Audi after all. I took the cash and ran.

The concerning trend I was remaking on was owners giving up on getting their cars fixed. It's not a commentary on whether they should or shouldn't live with the issues but rather that VW explicitly stated they were going to take this launch and customers' concerns more seriously than they had in the past and I'm not seeing much evidence of that.

Reactions: 5

gnanesh09

Discussion Starter · #14 · Jul 2, 2021

majorgearhead said:
Same issue with ours. Took to the dealer who “couldn’t reproduce the problem” even though I had them sit in the car and made the noise. Found that if the car stood unused in the heat for a day or so the squeak went away, but came back after about 5 mins of driving with the AC on. So in my case it is temperature actuated and that’s how the dealer was not able to reproduce. I just opted to live with it instead of giving up the car for another half week and put into a ICE loaner. I may revisit as I have to bring it in for other issues now.

Looks like mine is similar too. I will keep the car in hot sun and test !

Reactions: 1

CTatay

· #15 · Jul 3, 2021 (Edited)

Mine is doing the same. I noticed because my radio was off. It’s not as bad as the video but it’s for sure noticeable. Hopefully there will be a recall soon.

Neil

· #16 · Jul 3, 2021

CTatay said:
Mine is doing the same. I noticed because my radio was off. It’s not as bad as the video but it’s for sure noticeable. Hopefully there will be a recall soon.

Recalls are typically limited to safety & regulatory issues.

Reactions: 2

CTatay

· #17 · Jul 3, 2021

So probably no future fix for it ? I take mine in next week for service. I’ll mention it but I’m sure they will look at me like I’m crazy. Glad I leased this car. At the end of 3 years I can turn it in if my experience was bad.

CTatay

· #18 · Jul 7, 2021

I have my first service appointment July 15th. I’ll bring it up then. Mine isn’t terrible but of the radio is down I can hear it at certain time. Not always though which is weird. Seems like when the AC is on its worst.

gorj

· #19 · Jul 8, 2021

It has been my experience over the years that auto dealers suck big time. It does not seem to make any difference what brand. I took Toyota and Volvo off my list because of poor dealer service experiences.

Reactions: 1

CTatay

· #20 · Jul 8, 2021

I just called them to let them know so they can't say next week they don't have time to look at it. He didn't seem to care. Shocker. Glad I only leased this car. If the service ends up being poor I'll never buy a Volkswagon. I've never in my life experienced a squeaky steering wheel. Yet alone the car only being 2 months old. Any luck gnanesh09?

Reactions: 1

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