Proud FE owner
I'm think it might be useful to have a thread to share experiences with dealerships. Have you heard from yours yet? Have you started talking about deals? Etc...
My experience is similar. My selected dealer's EV Specialist contacted me on 9/24, the day after I reserved a First Edition online. He conceded he was still in training and asked if I had any experience with EVs. I shared that the ID.4 would be my third. He suggested he may have more questions of me than I of him. Happy to help. I'm taking some consolation from the fact he contacted me. When I first entered a Nissan dealership in 2012 and inquired about a Leaf, I witnessed a dozen sales people arise from their desks and walk out in unison. Times have changed, but not fast enough.I visited by my preferred dealer today and met their EV Specialist-in-Training. He said a few of the approximately 15 reservations were 1st Editions but doesn't expect anything to show up until after the first of the year. He did not think there would be a dealer markup but couldn't say for sure. If they do opt for the markup, I'll be sure to take my reservation to the 1 out of nearly 20 VW dealers near me that doesn't play that game.
I was having some issues at first with the 'preferred' dealer I chose. Enough so I called VW Customer Care, they told me I could call them and switch dealers up until the point where the vehicle was actually delivered to the dealer. My dealer is getting more and more responsive and last time I talked with him, he said that he has been getting lots of interest in the ID.4. I suspect there is a connection between his responsiveness and vehicle interest.Wow, reading these dealer stories makes me want to switch dealers. I had no contact from the dealer I have my reservation with, so I stopped in a few weeks ago. No EV specialist, and the guy I talked to said he'd have his internet dealer reach out to me. He did, four days later, asking if he could help me with anything. I replied with my ID.4 reservation info & asked if they had any updates as to the timeline for receiving the vehicles. No response at all since. Yep, great customer service. I have several VW dealerships in the area & think I'll be reaching out to others & see if they're more responsive, but I sure would be nice to work with the dealer two miles from my house!
I already switched my dealership back in November as I wasn't getting much response from my nearest local dealer - dealership I switched to was very accommodating and they already have 20+ reservations under their belt so hopefully they have more to offer in terms of sales and services - will report back in March when deliveries come throughI was having some issues at first with the 'preferred' dealer I chose. Enough so I called VW Customer Care, they told me I could call them and switch dealers up until the point where the vehicle was actually delivered to the dealer. My dealer is getting more and more responsive and last time I talked with him, he said that he has been getting lots of interest in the ID.4. I suspect there is a connection between his responsiveness and vehicle interest.
It does sound like if your dealer doesn't get their act together then it might be time to switch preferred dealers.
Hey, he found you and reached out to you. That alone puts him in the upper echelon of dealers!I received an email from my dealer 'specialist' yesterday. He said he finally figured out how to get into the VW ID.4 system and found my reservation, but not my order. He was confused about me having a reservation but not an order. I sent him a note back explaining how the reservation system worked. I asked him if any of the sales or service folks had any training yet as there was several thousand 1st editions sitting on the docks in Rhode Island. He said sales had received no training, service had watched a few video's and their charger had been installed. He said if he had any further questions... he would ask me as I seemed to have more access to info than he did.
This does NOT give me warm fuzzies. Glad I ordered an AWD version so some of the wrinkles will be worked out before my car gets here.