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The last several charging sessions are taking over an hour to charge to 80% while in the past it used to take about 30-40 minutes. We have not changed any charging habits. Live in Sacramento (not freezing cold), and charging only at electrify America CCS 150 chargers. Electrify America did not find anything wrong with their chargers. They suggested to hold the charging cable straight for a few minutes as the charger is communicating with the car as the cables are liquid cooled. Tried different locations, different charging units without any improvement in charging times.
Took it to the local VW dealership with the 32% charge left. They charged it to 100% which took 2 hrs and 15 min. The dealership said routinely charging to 80% is not a good idea and should be charging to 100%. And the battery is "all fine". The change is due to the weather.
Been in touch with VW regional case manager who initially said the dealership could not reproduce the problem. I emailed her back with 1) did the dealership run tests on the battery and did she actually review the report 2) why did the dealership choose 100% instead of 80% 3) IMO they did reproduce the issue as it took 2 hrs and 15 min to charge from 32 to 100% when it should normally take just over an hour.
The response from VW regional case manager is the dealership are the ones to address my concerns.
Anyone with similar issues?
If the dealer repeats that the battery is fine and the longer charge time is due to weather how should I proceed.
Thanks for suggestions and responses.
Took it to the local VW dealership with the 32% charge left. They charged it to 100% which took 2 hrs and 15 min. The dealership said routinely charging to 80% is not a good idea and should be charging to 100%. And the battery is "all fine". The change is due to the weather.
Been in touch with VW regional case manager who initially said the dealership could not reproduce the problem. I emailed her back with 1) did the dealership run tests on the battery and did she actually review the report 2) why did the dealership choose 100% instead of 80% 3) IMO they did reproduce the issue as it took 2 hrs and 15 min to charge from 32 to 100% when it should normally take just over an hour.
The response from VW regional case manager is the dealership are the ones to address my concerns.
Anyone with similar issues?
If the dealer repeats that the battery is fine and the longer charge time is due to weather how should I proceed.
Thanks for suggestions and responses.