VW leaves it up to the dealers themselves whether or not to provide a loaner when a vehicle is brought in for service. Some dealers do, and some don't. I'm starting this thread so our members will have a way of knowing what a particular dealer's policy is. I know that many members that live in rural areas don't have much choice since there is probably only one dealer that is convenient to use, but some of us that live in metro areas have a multitude of choices. Please include in your post the name and location of the dealer and whether or not your vehicle was in for warranty work or just normal service. Also include any other information that might be helpful, such as maybe they do provide loaners but they were all out at the time of your service, or if you can reserve one. You also might want to show this thread to a Service Manager of a dealer that does not provide loaners, even if you live in a rural area. The internet is a powerful tool that we consumers have to help us change a policy to something that will improve our situation.