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Super Moderator
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420 Posts
Discussion Starter · #1 ·
VW leaves it up to the dealers themselves whether or not to provide a loaner when a vehicle is brought in for service. Some dealers do, and some don't. I'm starting this thread so our members will have a way of knowing what a particular dealer's policy is. I know that many members that live in rural areas don't have much choice since there is probably only one dealer that is convenient to use, but some of us that live in metro areas have a multitude of choices. Please include in your post the name and location of the dealer and whether or not your vehicle was in for warranty work or just normal service. Also include any other information that might be helpful, such as maybe they do provide loaners but they were all out at the time of your service, or if you can reserve one. You also might want to show this thread to a Service Manager of a dealer that does not provide loaners, even if you live in a rural area. The internet is a powerful tool that we consumers have to help us change a policy to something that will improve our situation.
 

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Super Moderator
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420 Posts
Discussion Starter · #2 ·
Last month when I took my car to Donaldsons VW, in Sayville, NY for warranty work I was provided a loaner
 

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Registered User
ID.4 FE GW
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492 Posts
What good is a warranty if no loaner is provided? A loaner is required to prevent an interruption in service.

My ID.4 has had 3 overnight warranty-related service stays, ranging from 2 - 10 days. The dealer offered a loaner each time (I declined).

Dealer is Boardwalk VW in Redwood City, CA.
 

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Registered User
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50 Posts
My ID.4 has been into my dealer numerous times - when they've not done a "while you can wait" ... I've been provided with the same ID.3 Pro (which has a weird combination of specification) in Black every time !

Joked that I've had it so many times - I should be permanently put on the insurance, and given the spare key !
 

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Super Moderator
ID.4 1st Edition
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1,488 Posts
This discussion reminds of a current windshield replacement TV ad. They cite to just drop off your vehicle and go about your day and they'll call you when it's ready. But how do you do that if you don't have someone to drop you off on both ends of the process? Pay twice for taxi/Uber? :confused:

Yes, VW should provide a loaner for warranty work. I always got a loaner with Audi (calling ahead a reasonable amount of time before the appt, or better requesting when making the appt). Audi would even drive you to your place of business on both ends in lieu of a loaner.
I haven't needed one yet with VW but will try to remember to log here in the future.
 

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Registered User
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42 Posts
Every single car on their lot is a potential loaner. They have the forms etc to designate any car as a loaner. Now if VW won’t reimburse them in a certain case, they may decline to provide a loaner. But they still can if they choose to.
 

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Registered User
Happy owner of a blue ID.4 FE
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687 Posts
When I reserved a time for my 60 day checkup, the form asked whether I needed a loaner, would need Uber/Lyft called, or would provide my own transportation. Not sure what the real deal would look like, the service was an in-and-out affair.
VW Kearny Mesa, San Diego
 
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