[Linewalker]

Hi, have any ID.4 owners experienced any issues or malfunctions with the EA chargers (i.e. charging error messages, etc.)? What were the issues you have experienced and did EA resolve those issues in a timely manner? So far, I have experienced issues with at least three EA chargers within a month.

 

[Huey52]

Yes, you'll find many threads have already discussed/are discussing same.

In the near future I hope to have a dedicated forum sub-topic area related to EA (and also one for Car-Net) to make searching easier.

 

[JimmyVW]

Yes, you'll find many threads have already discussed/are discussing same.

In the near future I hope to have a dedicated forum sub-topic area related to EA (and also one for Car-Net) to make searching easier.

Let’s just hope they’ll fix the issues quickly, so we don’t need these topics anymore

 

[JohnC in Vermont]

I've charged my ID.4 24 times at over a dozen different Electrify America charging stations. I ran in to problems on two occasions: In one instance, I tried two chargers and neither worked, so I called EA (at 3am). They told me which charger was functioning (I wish that information had been in the app). The second problem was with a unit that was not delivering the high speed charge. I learned about that problem in a rural Vermont where there are no EA chargers. After a minute at the low speed, I stopped the charging and moved to a different charger.

Good luck in the future with charging!

 

[bib]

Just go the car last week - like it a lot. Experience with the local EA chargers has been problematic. First time was user error (not a lot of instructions) but then it charged to 100% from 80. Learned from EA that pressing the key fob unlock three times will allow you to disconnect the charger if it is stuck on red. They did answer promptly and were helpful - the operator turned the charger on remotely so I could charge.

Tonight I went again. Was at 49% and had the max charge set to 80%. Once I connected I think the app remembered the location and my first connection as the charger decided to charge it to 100%. I moved the ID.4's slider back to 80% while it was charging. The EA charger went a while but then stopped at 54%. On the EA screen it said 54% was set as the max. Hmm. Disconnected. Set the ID.4 max to 100 and then back down to 80%. Tried it again and it added 2% more and then the EA charger said the max was set to 56% and stopped charging.

Finally set the ID.4 back to 100% and that worked - just had to manually stop it at the desired 80%. There's some bug in there somewhere.

Despite these being 150kw chargers the max I saw was 62kw.

 

[Kaiserro]

Hi bib and welcome,
I've had issues with EA chargers too, but not that issue stopping the charger prematurely. I too had the charger locked to the car, at 1AM on a Saturday morning without charging and the charge controller screen prompting me to remove the connector and reinsert it but it was locked to the vehicle. 3 times to unlock with the fab worked. There's also an emergency unlock cable in case the electronic release solenoid fails. However, if drawing a charge, there's a risk of "Arc Flash" in resorting to the charge connector Emergency Unlock. For me, calling EA and learning about the 3x unlock was more helpful than VW Roadside Assistance.

Your experience with the charge controller stopping prior to the set level is odd. Glad to see you were able to come up with a solution on your own and on the spot. Let us know if you can duplicate the problem. I opened a can of worming with my first post about cost to charge at DC Fast Chargers. When you connect to a DCFC the EV communicates via "Handshake" and sets the maximum allowable charge rate for the ID.4 at 125Kwh. This sets the billable rate at, in PA at least, at $0.32/min. Even though your max charge rate recieved was 62Kw, when the free charging is exhausted in 3 years we'll pay twice what we should have at $0.16/min the Tier 1 DCFC rate (1-90Kw limit). Someone posted that once you drop below the 90Kw charge rate it re-calculates from $0.32/min to $0.16/min. That's not true, the Tier 2 $0.32/min rate is established at the time of the "Handshake" regardless of what actual Kw rate you receive.

Now for my unqualified answer and based on my experience, I think the ID.4's setting in the infotainment center is what determines the desired SOC and not the EA App. There are some other things that occur during the "Handshake" such as current State of Charge (SOC) in addition to the battery's State of Health (SOH).

Also, check under the Vehicle tab in the infotainment Center and then go to the Locations tab and either erase the location or change as needed.

See Image below.