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Electrical Drive System Fault on Day 3 :-(

50823 Views 152 Replies 61 Participants Last post by  Geoff
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I have had the car for 3 days and it will go into service for the first time tomorrow. Warning lights came up indicating a fault in the electrical drive system and that travel assist is not available. Oh man...

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How did you get an ID.3 in the US? Or did you make an error creating your profile that shows you are in the US?
I am an American currently living in the UK and purchased an ID3 here. I am merely pointing out that the problem is not limited to the US ID4. It's obviously a manufacturing problem here.
After receiving the vehicle back after a Battery Coolant Pump replacement, we got an message/error on our way to dinner that the "Aux air conditioning system was not working correctly. Please service the vehicle". However, the error went away after we returned back to the car to leave. We made note of the issue and brought it up with the dealer on our 60 day (was actually 40 days) check. They discovered that the Air Compressor had failed. Got the same old story that VW Corp wanted them to replace the compressor, and they will need to replace the parts. We have owned the vehicle for about 40 days and it has now spent about 15 of them with the dealer. I hate to say it but I am quickly becoming a believer that VW rushed this to market and threw the QA process to the wind.
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We have owned the vehicle for about 40 days and it has now spent about 15 of them with the dealer. I hate to say it but I am quickly becoming a believer that VW rushed this to market and threw the QA process to the wind.
That was about my ratio of time at dealer to time of ownership in my first 2 months of ID.4 ownership.

I don't want to make any apologies at all for VW, but I can say that so far it looks like the dealers and VW have worked relatively efficiently to diagnose and fix most cases of the hard failures that we have experienced and that the needed parts have been reasonably available. That wasn't always the case with my previous EV, but it had much more limited production and distribution (2013 Toyota RAV4 EV).
That wasn't true in my case. The first visit they didn't even listen to what me or my wife described as the problem resulting in a misdiagnosis. The second visit they took it in and told us flat out they didn't have to tools or knowledge to work on it, then they said it had so many errors for such a new car that it was unsafe to release. Lastly, they started replacing parts and then diagnosed some of the issues as things that didn't need resolution (for example, plugged my EVSE into a bunch of different outlets, ignored the ones where it didn't work, and pointed out the one time it did work as evidence nothing was wrong with the EVSE and by extension the car), and to top it all of it kicked all of the errors back at us the day after picking it up! And this was after they documented 66 miles of testing before releasing it to us.

The third time...they didn't get a third time. It's on a dealer lot right now awaiting its second owner.
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That wasn't true in my case. The first visit they didn't even listen to what me or my wife described as the problem resulting in a misdiagnosis. The second visit they took it in and told us flat out they didn't have to tools or knowledge to work on it, then they said it had so many errors for such a new car that it was unsafe to release. Lastly, they started replacing parts and then diagnosed some of the issues as things that didn't need resolution (for example, plugged my EVSE into a bunch of different outlets, ignored the ones where it didn't work, and pointed out the one time it did work as evidence nothing was wrong with the EVSE and by extension the car), and to top it all of it kicked all of the errors back at us the day after picking it up! And this was after they documented 66 miles of testing before releasing it to us.

The third time...they didn't get a third time. It's on a dealer lot right now awaiting its second owner.
So, you are not an owner any longer?
So, you are not an owner any longer?
Not as of this past Monday, no.
Not as of this past Monday, no.
Were you able to get a buy back or did you just trade it in on another vehicle? I ask because we have been considering asking for a buy back, and was wondering how it went? We haven't asked yet since we did enjoy the car when functioning. So we are hoping they can get things fixed, but we do have limits. We too have had a good experience with the dealership, so we are a little more willing to try and make it work.
Were you able to get a buy back or did you just trade it in on another vehicle? I ask because we have been considering asking for a buy back, and was wondering how it went? We haven't asked yet since we did enjoy the car when functioning. So we are hoping they can get things fixed, but we do have limits. We too have had a good experience with the dealership, so we are a little more willing to try and make it work.
You鈥檇 have to check your state鈥檚 laws to see whether you qualify for lemon status but VW鈥檚 perspective is that none of these issues constitute 鈥渟howstoppers鈥 and I don鈥檛 get the impression that would be an easy fight.

Thankfully, I didn鈥檛 have to go down that route due to the offers I had from 3rd party dealerships. Audi matched one that I was comfortable with and told me they鈥檇 buy it straight across or trade, my choice either way.
I have the id.4 for about 18 days. I had one "electrical driving system" error while I was in garage, stayed in car doing other stuff and don't remember if I hit any button, when I was ready to drive, I saw the error. I click the start/stop button at that time, and then click the button again. That took care of the issue. Keep my fingers crossed!
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New owner here, 1st Edition in Dusk Blue! I have only had the car for 9 days and I received all 3 error messages as well in yellow (electrical system, drive system, and Travel Assist) yesterday. I tried to turn on and off the car again, let it sit for 15 minutes, and same errors appeared. Not sure if weather has anything to do with it, but it was raining and high 80's yesterday as well and first time I have had any issues. My dealer had me bring it by ASAP and now I am awaiting to see what faults they find. This is their first ID.4 they have had in for any issues before, so crossing my fingers. In a base Tiguan as a loaner for now.
New owner here, 1st Edition in Dusk Blue! I have only had the car for 9 days and I received all 3 error messages as well in yellow (electrical system, drive system, and Travel Assist) yesterday. I tried to turn on and off the car again, let it sit for 15 minutes, and same errors appeared. Not sure if weather has anything to do with it, but it was raining and high 80's yesterday as well and first time I have had any issues. My dealer had me bring it by ASAP and now I am awaiting to see what faults they find. This is their first ID.4 they have had in for any issues before, so crossing my fingers. In a base Tiguan as a loaner for now.
Dealer have any luck? Same issues with car. They believe it鈥檚 the cooling fans causing all of my issues however are in contact with vw engineers and having parts shipped from Germany..
I have and ID4 First Edition. Got it third week of April. After 1700 miles, I received the red triangle, yellow triangle and the "Electrical System not working correctly. Safely Stop the vehicle!" message. I could not get the car out of Park. Had to call VW Roadside Assistance to tow it to the dealer. They gave me a Jetta loaner and they had the ID4 for 2 1/2 weeks. Their diagnosis was that there was a bad battery module (one in the array) that needed to be replaced. They had to call VW Corporate to help diagnose and wait for parts to come from Germany. They also called in a QTM (Quality Tech Manager?) to assist in the repair. Just got the ID4 back a few days ago. So far, so good.
I have and ID4 First Edition. Got it third week of April. After 1700 miles, I received the red triangle, yellow triangle and the "Electrical System not working correctly. Safely Stop the vehicle!" message. I could not get the car out of Park. Had to call VW Roadside Assistance to tow it to the dealer. They gave me a Jetta loaner and they had the ID4 for 2 1/2 weeks. Their diagnosis was that there was a bad battery module (one in the array) that needed to be replaced. They had to call VW Corporate to help diagnose and wait for parts to come from Germany. They also called in a QTM (Quality Tech Manager?) to assist in the repair. Just got the ID4 back a few days ago. So far, so good.
Not "so good" if you were dead on the highway! Suppose you were 160 miles into your planned vacation or had to catch a flight to Atlanta. Would VW reimburse you for your non-refundable ticket?
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Not "so good" if you were dead on the highway! Suppose you were 160 miles into your planned vacation or had to catch a flight to Atlanta. Would VW reimburse you for your non-refundable ticket?
So true! I was very fortunate that I was 5 miles from home and 8 miles from the dealership. It's my daily commuter vehicle. I don't have the confidence yet to take it on road trips.
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Dealer have any luck? Same issues with car. They believe it鈥檚 the cooling fans causing all of my issues however are in contact with vw engineers and having parts shipped from Germany..
Week 1 Update: the dealer and the VWIT line have no idea what鈥檚 happening to our car anymore. VW HQ is now involved in trying to figure out what鈥檚 going on. The car is bricked and they haven鈥檛 been able to drive it at all since trying to find the issue. They aren鈥檛 sure which part(s) are bad and causing the issue but are working with VW HQ on this now. No ETA anymore on what they are going to do or when it鈥檒l get fixed. A little disappointed so far, but hoping for the best from HQ. It sounds like they want to look at the car and it will be gone for a bit. Still in a base Tiguan 4Motion.
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Yes, I had several drive system errors. The steering column display gave the message "Electrical System not working correctly. Please service vehicle." It also showed these warning / fault lights:
1. Yellow car in side profile with exclamation point: Fault in electrical drive system
2. Yellow triangle with excl point also lit, to right of light #1 (Priority 2 warning message)
3. Red triangle with excl point also lit, on left side of display: Priority 1 warning message
Do not continue driving! There is a hazard. Check the malfunction.
4. Yellow ACC icon light with exclamation under cruise control / travel assist window display:
Adaptive Cruise Control (ACC) not available

It also had these errors on the infotainment display under vehicle:
1. Electrical system not working correctly (shows yellow car + exclamation icon in #1 above + elec motor)
2. Error: Drive system. Please service vehicle. (shows yellow car + exclamation icon in #1 above + elec motor)
3. Travel Assist is currently not available. Shows yellow travel assist icon, no exclamation.
I鈥檓 sitting here at the dealer for my 30 day check up. It was totally uneventful until I got in the car to drive home. First of all, it didn鈥檛 unlock the doors when I walked up with the fob in my pocket. But then once I pressed the fob button to get in, I got the 鈥淓lectrical System not working correctly. Please service vehicle鈥 error on the steering column display along with a couple of orange splats:

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Back home now. To expand on that issue I just posted in #76, I walked back into the dealership since I was still there to show the service manager the error messages and the fortunately the messages were still showing when we got back to the car in the parking lot.

He took into the service bay and couldn't find anything definitive. He said the OBD codes they pulled were all marked as sporadic, one-time messages (not his words, but something like that). He said the messages that were there were all over the map, but nothing that was locked-in/repeating. I can't remember his words exactly, but that was the gist. He said the infotainment/binnacle messages went away while it was in the bay. When he walked up to me, he handed me my Veepeak OBD device and kind of apologetically said that it could have caused the problem. It was kind of the thing where he knows it probably didn't, but it being a 3rd party device plugged into the car he had to mention it. He said he didn't have anything else to do and to let him know if the error messages come back. He said something about an OTA update coming, but I knew more about that than he did.

I got back into the car and indeed there were no messages, but then one more very noticeable odd thing happened. As I pulled out of the parking lot onto the street going up-hill, the car suddenly stopped accelerating even though my foot was definitely on the accelerator. Very noticeable--my head lurched forward due to the sudden lack of acceleration. I applied more pedal and didn't get any acceleration until I hit the final kick switch all the way at the bottom and got a full acceleration. Then it worked completely fine for the rest of the drive home. No error message or splats of any kind appeared this time. I almost turned around to go back to the service desk, but I didn't have anything to show this time other than my account of what just happened. Note in that photo I took in message #76, the motor is shown in orange. Does that mean anything?

Edit: By the way, the reason I posted on this thread is because I Googled the error message while sitting in the dealership and TPG's message #48 came up. Of course, my situation is different in that I could still put my car into Drive and Reverse.
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Back home now. To expand on that issue I just posted in #76, I walked back into the dealership since I was still there to show the service manager the error messages and the fortunately the messages were still showing when we got back to the car in the parking lot.

He took into the service bay and couldn't find anything definitive. He said the OBD codes they pulled were all marked as sporadic, one-time messages (not his words, but something like that). He said the messages that were there were all over the map, but nothing that was locked-in/repeating. I can't remember his words exactly, but that was the gist. He said the infotainment/binnacle messages went away while it was in the bay. When he walked up to me, he handed me my Veepeak OBD device and kind of apologetically said that it could have caused the problem. It was kind of the thing where he knows it probably didn't, but it being a 3rd party device plugged into the car he had to mention it. He said he didn't have anything else to do and to let him know if the error messages come back. He said something about an OTA update coming, but I knew more about that than he did.

I got back into the car and indeed there were no messages, but then one more very noticeable odd thing happened. As I pulled out of the parking lot onto the street going up-hill, the car suddenly stopped accelerating even though my foot was definitely on the accelerator. Very noticeable--my head lurched forward due to the sudden lack of acceleration. I applied more pedal and didn't get any acceleration until I hit the final kick switch all the way at the bottom and got a full acceleration. Then it worked completely fine for the rest of the drive home. No error message or splats of any kind appeared this time. I almost turned around to go back to the service desk, but I didn't have anything to show this time other than my account of what just happened. Note in that photo I took in message #76, the motor is shown in orange. Does that mean anything?
Heat from climate change causing quirks??
I鈥檓 wondering if at this point, the software is just glitchy and nothing is actually wrong with the cars. Seems like a lot of people are getting codes but parking the car for like 15 minutes with the doors locked and then getting back in seems to fix it. The loss of acceleration is something to question though and pay attention to if it happens again. That could cause an accident if you lose power when it鈥檚 needed.
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Back home now. To expand on that issue I just posted in #76, I walked back into the dealership since I was still there to show the service manager the error messages and the fortunately the messages were still showing when we got back to the car in the parking lot.

He took into the service bay and couldn't find anything definitive. He said the OBD codes they pulled were all marked as sporadic, one-time messages (not his words, but something like that). He said the messages that were there were all over the map, but nothing that was locked-in/repeating. I can't remember his words exactly, but that was the gist. He said the infotainment/binnacle messages went away while it was in the bay. When he walked up to me, he handed me my Veepeak OBD device and kind of apologetically said that it could have caused the problem. It was kind of the thing where he knows it probably didn't, but it being a 3rd party device plugged into the car he had to mention it. He said he didn't have anything else to do and to let him know if the error messages come back. He said something about an OTA update coming, but I knew more about that than he did.

I got back into the car and indeed there were no messages, but then one more very noticeable odd thing happened. As I pulled out of the parking lot onto the street going up-hill, the car suddenly stopped accelerating even though my foot was definitely on the accelerator. Very noticeable--my head lurched forward due to the sudden lack of acceleration. I applied more pedal and didn't get any acceleration until I hit the final kick switch all the way at the bottom and got a full acceleration. Then it worked completely fine for the rest of the drive home. No error message or splats of any kind appeared this time. I almost turned around to go back to the service desk, but I didn't have anything to show this time other than my account of what just happened. Note in that photo I took in message #76, the motor is shown in orange. Does that mean anything?

Edit: By the way, the reason I posted on this thread is because I Googled the error message while sitting in the dealership and TPG's message #48 came up. Of course, my situation is different in that I could still put my car into Drive and Reverse.
Sorry to hear about your problems.

The meanings of the symbols are listed in the online owner's manual under Driver Information in the Table of Contents. Red is most severe, orange less severe, and white is more informational.
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