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Registered User
2021 ID.4 Pro S Moonstone Grey
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Discussion Starter · #1 ·
So this has happened a few times in the 2 months I've owned my ID.4... after I charge,the EA app tells me my grace period has started, and will continue to tell me that for several hours after I have unplugged my car. Anyone else having this issue?
 

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2021 ID.4 Pro S Red
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185 Posts
I’ve had this happen when I authorize the charge using the EA app in Apple CarPlay, and stop the charge using the button on the EA charging station. Never been charged though.
 

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ID.4 1st Edition White / Lunar Grey
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1,740 Posts
Huh, that's strange, which method do you use to initiate the charging session?

On my EA app (on Android) I get a progress bar for the session that's accurate right up to charge termination, and only receive the grace period notification while plugged in and idle. I typically use the "plug in first / tap to pay" method, but also occasionally select the charger on the map within the EA map then plug in.

Like @Islander, I've extended past my allotted minutes a few times and have never been charged, but don't recall ever continuing to receive notifications after disconnecting.
 

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2021 ID.4 Pro S Red
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185 Posts
Grace period is 10 minutes.

If the app continues to warn about idle charges, does this affect the availability of the charger I used? I don’t think so but I don’t know for sure. It’s hard to know much about EA chargers with absolute certainty. I struggled last week at the EA station at the Stockton, CA Walmart, and EA customer service (which is top-notch) said the problem could be that a passenger door was open. The EA CarPlay app seems to struggle if you don’t keep your phone in the car while you get out to plug in.
 

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It happened to me last Sunday. I randomly checked the EA app to get the charging stats 3 hours after the charging session ended and the grace period timer was showing -3 hours still in progress.
So I called the EA customer service to report the issue and the agent told me such issue occurs from time to time.
She assured me I didn't get charged for anything and, after confirming the completion of the charge session, cleared the grace period.
Software is not VW's forte. Such a shame.
 

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163 Posts
It happened to me once for 3 hours or so after leaving. I then called customer service and they took care of it. Nothing ever got charged on my account.
 

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2021 ID.4 Pro, Glacier White
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387 Posts
What is the grace period? are you unlocking the charger for the next person?
When your car stops charging, they give you a 10 minute grace period before they start charging you $0.40 per minute until you unhook and move your car . . . . automatically charged to the credit card you gave them when you set up your account

Don
 

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Although I have never gone over myself, I have not heard of anyone actually being charged for going over. That might be another perk of the free charging.
 

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I had that happen to me before and it lasted for over a day. I called them right after I saw that it wasn't turning off, and they said they couldn't do anything about it. I wasn't charged though.
 

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ID4:1E - Blue Dusk Metallic
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245 Posts
It is stated every time I charge & then when I get the Text that the charge is done. And the unit states it too at End of Charge. Which is why I am reluctant to be away from the car more than 10 minutes during a session. This messaging coupled with AT&T with its unpredictable text messaging server response (gotten text messages 3 days after the sender had sent them to me). Umm yeah.
 

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I have twice exceeded the the grace period unintentionally, 11 and 14 min. I wasn't charged either time.
I get almost immediate text messages of started and 80% charge completed.
 
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