Charged at EA today. This was my second time. First time was over a month ago and went well, zero cost under the ID.4 Plan.
Today, after I had finished charging, I was surprised to see that I had been charged. I called EA and (after 23 minutes on hold) I found out that, although EA's records showed that I had the ID.4 free charging plan, that Plan had disappeared from the app on my iPhone. I'm sure this did not result from anything I did because I never open that app.
Whatever the cause, with the ID.4 Plan missing from my app, the only remaining option was the normal EA plan (which I was required to open just to use the app); that is the reason EA charged for the charging.
EA was unable to re-enroll me in the ID.4 Plan and they told me to call VW Customer Care. By that time, VW was closed for the day. I'll post the outcome when there is one.
Today, after I had finished charging, I was surprised to see that I had been charged. I called EA and (after 23 minutes on hold) I found out that, although EA's records showed that I had the ID.4 free charging plan, that Plan had disappeared from the app on my iPhone. I'm sure this did not result from anything I did because I never open that app.
Whatever the cause, with the ID.4 Plan missing from my app, the only remaining option was the normal EA plan (which I was required to open just to use the app); that is the reason EA charged for the charging.
EA was unable to re-enroll me in the ID.4 Plan and they told me to call VW Customer Care. By that time, VW was closed for the day. I'll post the outcome when there is one.