You are the first of very few I have seen get a Plus model, and the area view is a feature of that so its not likely anyone else has seen it.

 

I bought the 2023 pro plus 3 weeks ago after signing the papers I noticed the camera didn’t work but the lying piece is shit dealer Gunther in fort Lauderdale Florida said don’t worry it’s the module we will have it in 3 days and give you a loaner.I believed the piece of sh-t parts told me the car is too new not in stock in the us they need to order it from Germany.The earliest date would possibly be May 15th and no guarantee.I traded in my Kia ev6 and that was a mistake never drove a car out of the dealership with a problem from day one.F—k VW never again.

 

got it thanks. yea none of the camera views work at all

 

But more importantly, what color is your Plus??

 

Opal White

 

The internet not connecting should have nothing to do with it. At least not directly.

 

Please get it sorted before you start painting the Arctic Blue ones @Plant Peon

 

It looks like it still has the transport screen protector on it (yellow tag on the right side ... I remember a post about that from a post a while back). It could be that the prep at the dealer missed a step or two? Maybe they need to review their checklist.

 

Bringing it in for service Monday. Hopefully everything gets fixed.

 

When it's fixed, will you post some pictures? The 360 degree view is why I'm buying this model.

 

I’m having the same issue, but won’t have a chance to take it in for a week or so. Did the dealer get this fixed/is there a way to DIY? The car is pretty difficult to drive without a backup camera to help with that tiny rear window.

edit: to add, I can log in to the app via the car and that doesn’t make a difference. The cameras worked totally fine for a day or two off the lot, then suddenly stopped.

Edit 2: fixed this. Pulled fuse #21 under the steering wheel (the 7.5 in the center row, 4th up) via the solution from this thread. No clue how long it’ll last but it’s all working again for now and the error message is gone 🤷‍♂️ figured I’d pass it along here!

 

Just dropped it off to the dealer today. Hopefully when I get the car back in a few days everything will work

 

Unfortunately it only worked for 1 day. Now I have to bring it back in again. What a pain and bad experience with this car.

 

That's really sad that it's not functional. It looks much better visually than the backup camera quality they used in all the other trim levels. Maybe this is why they delayed the production of this trim for so long even though it's clearly the highest profit margin? I wonder if this is a software issue or a hardware issue?

 

Not sure. Since they changed out the cameras and it worked for only 1 day. they are calling out a vw usa field engineer to look at this issue.

 

A little update on the issue. The service department got back to me today and said the control unit on my ID.4 failed and that's why the Surround View isn't working. So they are locating the part to replace.

 

You kept the car or the dealership is keeping it in the meantime?

 

Looks like they will have my car for a while. I was just updated today that the parts unavailable.

 

Have you received any updates?

I'm wondering if the issue that is happening with your vehicle is why production seems to have halted for all the Pro S Plus AWD models. All the AWD models that were at 15-1 or further were moved back to 03 Locked status on March 3 with no change in status since then.

 

Mine has been on and off. Pulling that fuse continues to correct it, but the fix only lasts a few days. I’ll be taking mine in too :/ fun times since we’d also gotten a flat that destroyed the tire within three days of getting this car too 😭

 

There's another person on reedit that has the same problem. Might be a issue on these models they have to fix. I've filed a complaint with corporate, NHTSA, and carcomplaints. VW issued a Region Case Manager on this case for me.

 

The area view works on our Plus model that we picked up on Monday

 

Thanks, this is encouraging. What color is the car?

 

Same day of picking up the car. Anyone experience this issue? I get an "Error: Surrounding area view" Does it have to do with internet connection since my vehicle still doesn't have internet connection. The sales associate says the car is too new and is going to look into it regarding the internet. I can't add it to MYVW app

. View attachment 21663

I just picked up my Plus and the same thing happened. It worked for a day and then I got the error. So VW bought yours back? Did they give you exactly what you bought it for?

 

yes process took about 3 weeks

 

Hi - new to this forum. I'm having the exact same issue with my 2023 ID4 Pro S Plus. Rear view camera inoperative. Surrounding area view error. I have taken my car in for service three times for the same issue. Dealership is unable to repair. I will be taking my car in Monday for a fourth attempt. I am pursuing Lemon law case in North Carolina. I wrote the dealership manager yesterday, but he never responded.

looks like sales person lied to you on the issue. Ask them for compensation.

Hi - new to this forum. I'm having the exact same issue with my 2023 ID4 Pro S Plus. Rear view camera inoperative. Surrounding area view error. I have taken my car in for service three times for the same issue. Dealership is unable to repair. I will be taking my car in Monday for a fourth attempt. I am pursuing Lemon law case in North Carolina. I wrote the dealership manager yesterday, but he never responded. I contacted VW Customer Care yesterday and filed a complaint and requested refund.

 

Hopefully this might help someone with the same problem I have with my id 4 VW 2023.By reading similar posts it helped me.After signing my papers for the 2023 id 4 pro plus I’m driving out of the dealership and the reverse cameras aren’t working.The dealership said in 2 days they will have the part and give me a loaner and I believe them two months later the part is on back order and still don’t have an ETA. After spending five hours on the phone with corporate and six different people, I finally got someone to file a case number for me and contact the dealership. Corporate was telling me I couldn’t file a case because the car hasn’t been in the dealership five or 10 times to get it under the lemon law and I said how can it go to the dealership if they don’t have the part to repair it finally someone listen to me.
The dealership reached out to me and said they would make one months car payment for me as a resolution and expedite the part.
Still no ETA on the part and I’m starting at think this part doesn’t exist. they said it was the control module so I started to think again. Let me bring it to various dealerships get the documentation that the car cannot be fixed and I also realize sometimes you need a second opinion.So that’s what I did. and guess what? Three hours later a different dealership called me they fix the camera there was no part broken. It was an error in the code. They just had to reset the program for the reverse camera the original dealerships mechanic was an asshole. if they couldn’t fix it, I would’ve had my documentation, and I would’ve gone to multiple places to fix it, and if it was unfixable and I would have a case. For the lemon law. Happy now still pissed this is took so long to solve my problem.

 

Hopefully this might help someone with the same problem I have with my id 4 VW 2023.By reading similar posts it helped me.After signing my papers for the 2023 id 4 pro plus I’m driving out of the dealership and the reverse cameras aren’t working.The dealership said in 2 days they will have the part and give me a loaner and I believe them two months later the part is on back order and still don’t have an ETA. After spending five hours on the phone with corporate and six different people, I finally got someone to file a case number for me and contact the dealership. Corporate was telling me I couldn’t file a case because the car hasn’t been in the dealership five or 10 times to get it under the lemon law and I said how can it go to the dealership if they don’t have the part to repair it finally someone listen to me.
The dealership reached out to me and said they would make one months car payment for me as a resolution and expedite the part.
Still no ETA on the part and I’m starting at think this part doesn’t exist. they said it was the control module so I started to think again. Let me bring it to various dealerships get the documentation that the car cannot be fixed and I also realize sometimes you need a second opinion.So that’s what I did. and guess what? Three hours later a different dealership called me they fix the camera there was no part broken. It was an error in the code. They just had to reset the program for the reverse camera the original dealerships mechanic was an asshole. if they couldn’t fix it, I would’ve had my documentation, and I would’ve gone to multiple places to fix it, and if it was unfixable and I would have a case. For the lemon law. Happy now still pissed this is took so long to solve my problem.

I hope the fix works for you...permanently @anichiporu . It seems like a couple people on this thread have had the issue fixed temporarily, but it always seems to come back.

I suspect VW has had a difficult time identifying exactly what is causing the problem, and that is why they halted all production of the Plus trim, followed by removing the 360 camera altogether. (The removal of the camera and power folding mirrors was communicated to plus reservation holders on 3/22/23.) I wonder if they are still trying to resolve it since they haven't removed the feature from our reservation yet, nor have they made the pitiful $300 price adjustment in the portal. But of course, I'm just guessing, since VW doesn't communicate any of that info as to why they aren't building our vehicles yet.

 

Thanks for that info because I wanted the same thing. How long is it gonna last?

 

Hey Guys, new to the fourm,

I got the same issue with my ID4 pro, after 1week of owning it, I think this is a wide issue with the unit, VW are replacing it on my end.

Any update about this?

 

Interesting, I experienced the same issue with surround area camera in the first week of ownership —— in mid February 2023 —- VE Dealer in Greenville SC —- stated it was a software issue and a patch would be available in a couple of months —— nothing they could do to fix —— after returning home —- I reset the system by removing 7.5 amp fuse that control surround camera —- turning car on —- then turning car off —- reinstalling 7.5 fuse and turning car on —- this is only a temp fix but your surrounding camera should operate for awhile but expect to repeat process to recover usage. VW completed software update in late May that did not remedy the issue — VW does states a hardware issue in the computer module that controls system —- however , they indicated the part is unavailable in North America or Germany —- no time frame when available—- contacted VW Cares — they may care but no solution forthcoming— since they are still building cars with this system —- a straight forward solution would be to contact VW plant but was told parts are inventoried for a specific vin car. Sent in SC Lemon Law form but have not heard from VW Corporation. My next step is to to secure legal counsel — their response has been unacceptable. From a consumer point, I don’t believe VW can assure that the module is problem . Good luck

 

I believe someone else in the USA was able to negotiate a VW buyback for this issue.

 

They replace my "rear camera control unit" and that fixed the issue, IDK , seems odd that they will have a buggy unit just shiped with all ID4

 

I just picked up my id4 pro plus today for 7 months no camera only error message the dealership said 25 computer modules were sent to the USA recently I was lucky to get one the surround camera is working perfect I’m only hoping it lasts this time before replacing the the part they reset the camera system and it worked for 3 weeks if it last more than a month I will believe the problem is fixed and not a temp fix.Its like walking on egg shells.Nerve racking its a shame because I really like the car.I was thinking of trading it in 3 dealerships said I can get $27,000 the car iis 8 months old 7000 miles and I paid $54,000 for it that’s some depreciation.If it wasn’t for the camera issue I would of never thought of trading it in if the problem is solved I’ll be so happy because it is a nice ride.

 

I’m having the same issues on and off. Such a dangerous feature.’