[VW Dave]

The edge of the headliner is peeling back around the driver door. Awesome.

 

[jwaters943]

That really sucks! I’m sure it’s an easy fix though.

At the risk of asking the obvious, did you try pushing it back in place?


Sent from my iPhone using Tapatalk

 

[VW TECHNICIAN]

I would advise you to have this bringing to VW service to address or replace....it should not be like that.
I have seen this with people messing around with wiring for various reasons to power aftermarket gadgets...but if this not your case....make as many pictures and have VW dealership involved and VW customer care.
And for anyone playing with aftermarket gadgets...you should not root any wiring this way...

 

[VW Dave]

It won’t push back in place and stay. It’s just coming unglued or something. Nobody has been messing with it to run wire or anything. I’ll be documenting and taking it in for warranty service.

 

[manoloeg]

I had the same thing happened to an Audi A4 a couple of year ago, brand new as well, headliner was replaced under warranty

 

[VW Dave]

Looking at it more closely today, it's not the black cloth facing that's peeling away from the headliner shell. It's the entire section of headliner around the driver door pulling back from the door trim pieces and drooping slightly.

 

[VW Dave]

It only took the dealer service advisor 5 seconds to decide I get a new headliner. No ETA, probably a long wait.

 

[VW TECHNICIAN]

Took the dealer service advisor 5 seconds to decide I get a new headliner. No ETA, probably a long wait.

Probably during assembly it was pressed at wrong spots and deformed headliner contour. This is done partially by production employees on the line.
So at least it will be fixed.....

 

[VW Dave]

Update on this

The replacement headliner finally arrived after nearly 3 months. Dealer wanted the car for "several days" so they agreed to give me a loaner.

I drop off the car Monday morning. Don't hear anything that week so called them Friday afternoon for an update. "A couple trim pieces were damaged during the swap and we need to order them". Later I find out there's no ETA for the parts due to all the usual reasons.

The 2nd Friday I finally say "If the car is drivable, I'd like to get it back". Sure thing, it'll be ready for you Monday. No call. Tuesday I go in to see what the deal is. It turns out they tore the new headliner during install. It's very small but and almost invisible, but it's torn. So basically they have to order another headliner. The roof console got dented during replacement, so that's on order now too.

At least I have the car back for now. I really disliked the loaner (2016 base Passat with 77K miles).

So it goes...