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ID.4 Abrupt Halt when trying to Reverse

16684 Views 49 Replies 31 Participants Last post by sbt007, 10 mo ago

VW driver

Discussion Starter · Jun 24, 2021

Extremely frustrating and a significant issue that VW needs to address. When attempting to reverse the id.4, it abruptly comes to a hault and on repeated attempts, the same thing occurs. This has happened numerous times and in varying situations over the 2 weeks that I have owned the car. I called the dealer who said to turn off the "Maneuver braking" and "Rear Traffic Alert" tabs under the 'Parking and maneuvering settings'. This works off and on. Mostly, the car automatically turns back on one of these settings and the car comes to a hault again. I have been stuck in numerous traffic settings with people honking and yelling and I can't get the car to reverse. Open to any suggestions.

1 - 20 of 50 Posts

Nai3t

· #2 · Jun 24, 2021

You need to take it in and have them fix it. Probably a faulty ultrasonic sensor but who know, except that this isn't normal. The service department's suggestion to disable safety systems is a workaround to get the car to them at best, not a permanent solution.

Reactions: 4

Unik42

· #3 · Jun 24, 2021

Problems with has been attributed to Auto-Hold in Europe, but I understand this is not available in the US?

ErickF

· #4 · Jun 24, 2021

Email [email protected] and that will ensure a case will be opened with VW Customer Care. That will help coordination between your service team and VW technical teams.

You should drive it no further than your dealer. Probably good to use your included roadside assistance.

Best wishes for a quick resolution. Be persistent in your communication and things will workout well (speaking from experience).

Reactions: 4

JimmyVW

· #5 · Jun 24, 2021

Unik42 said:
Problems with has been attributed to Auto-Hold in Europe, but I understand this is not available in the US?

autohold makes it jolt a bit as it already applies driving power and then releases the brake.
this really sounds like a car that thinks its about to hit something and performing an emergency stop

Reactions: 1

Pxpxpunk

· #6 · Jun 24, 2021

I believe if you have your foot off the accelerator for too long when reversing, it shuts off as a safety feature.

adamjcook

· #7 · Jun 24, 2021

I think I (briefly) had this problem also about a month ago.

When reversing the parking brake would activate automatically and the vehicle would stop suddenly without any messages on the console.

In my case, the issue immediately appeared after my wife had to pretty aggressively slam on the brakes when another vehicle blew through a stop sign. When we got to my destination, we had to reverse into a parking spot and the problem appeared and took me by surprise.

I immediately reached out to my service center and my wife did a couple of cycles of getting in and out of the vehicle while they were on the phone with us but the problem persisted. I was set to bring it in to the service center the morning after charging it, but the problem was automagically gone in the morning and so I never actually brought it in.

It happened one (1) additional time in the afternoon when my wife was parallel parking in downtown Dallas.

She told me about it when she returned home.

Since that 24 hour period, we have not witnessed the problem anymore. We did not change any vehicle settings.

I spent the next couple of days after all of that trying to reproduce the problem for the service center (so it would not take us by surprise in the future), but I never could definitively reproduce it given the same conditions (hard braking).

The issue has never occurred while I was driving which could be a big coincidence, but my only theory was that, potentially, she was not sitting in the seat "correctly" perhaps because it was adjusted too far back (my wife is fairly short at 4'-11") and the seat sensor tripped automatically which puts it in park. I have been able to "reproduce it" sort of by scooting my lower body away from the back support while in reverse mode.

I do not know if my experience will be of any help, but I hope it will.

Sincerely,

Adam J. Cook

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Reactions: 5

JimmyVW

· #8 · Jun 24, 2021

interesting point. if you're raised half out of your seat, looking back over your shoulder, it could be it thinks you're no longer behind the wheel and puts it in park?

Reactions: 5

StigMN

· #9 · Jun 24, 2021

Try disable auto-hold then backing up should be smood. Also giving some more power to the pedal helps me. The first is annoying, the second is scary

adamjcook

· #10 · Jun 24, 2021

JimmyVW said:
interesting point. if you're raised half out of your seat, looking back over your shoulder, it could be it thinks you're no longer behind the wheel and puts it in park?

I was actually able to "reproduce it" a couple of times by just scooting my bottom away from the rear lumbar support while in reverse mode. It is a little tricky to get the scooting motion right, but it is doable. From my tests, I would expect that lighter drivers might be able to trigger it more easily. I weight about 100 kg (220 lbs).

I did not have to change any vehicle settings and I never brought it into the service center, so if my "seat theory" above is not applicable, then the problem fixed itself somehow. It has been over a month since it last occurred.

Sincerely,

Adam J. Cook

Reactions: 4

Spin

· #11 · Jun 24, 2021

ErickF said:
Email [email protected] and that will ensure a case will be opened with VW Customer Care. That will help coordination between your service team and VW technical teams.

You should drive it no further than your dealer. Probably good to use your included roadside assistance.

Best wishes for a quick resolution. Be persistent in your communication and things will workout well (speaking from experience).

Definitely start a case with Customer Care. It is best to get this documented with them. Good luck and I hope you get this resolved quickly.

Reactions: 2

Huey52

· #12 · Jun 24, 2021

We don't have Auto-hold in the USA (greyed-out menu item) but hopefully soon.

When you 'scoot' around in your seat you can sometimes hear various seat sensor effects. To wit I have a bit of a carryover habit from prior rather slippery leather seats where I lift a bit and shift back fully in my seat after initially sitting down.
I too think this may be related if in reverse you lift a bit to look over your shoulder, as we ol' timers still do, and/or don't proceed in reverse quickly enough and the computer safety measures interrupt.

StigMN said:
Try disable auto-hold then backing up should be smood. Also giving some more power to the pedal helps me. The first is annoying, the second is scary

Reactions: 3

Frank3

· #13 · Jun 24, 2021

Not a problem with your car. When you're in reverse and you lift yourself slightly from your seat, the car stops. This can easily happen if you turn around to try to look out your back window when you're backing up. Need to get into the habit of looking at your reverse camera on the front screen when backing up instead.

Reactions: 1

Evera

· #14 · Jun 24, 2021

I experienced similar behaviors, and my theories on why this happened:

1. Abrupt halt on reverse - anti-roll feature activated ?
2. Unable to reverse (stuck) and sudden release with a bang sound - parking brake holding the car and when i pressed accelerator on reverse the brake was released suddenly
3. Unable to change from Neutral to Drive, happened multiple times generally during car wash - probably not pressing brake during the shift or not sitting in the seat?

Reactions: 2

DanM

· #15 · Jun 24, 2021

The seat sensor shouldn’t matter if your seatbelt is on. I can fully lift yourself out of my seat and it won’t trigger the sudden halt as long as you’re buckled in.

Reactions: 5

adamjcook

· #16 · Jun 24, 2021

DanM said:
The seat sensor shouldn’t matter if your seatbelt is on. I can fully lift yourself out of my seat and it won’t trigger the sudden halt as long as you’re buckled in.

I had my seatbelt on when I was testing it.

Sincerely,

Adam J. Cook

gcrone-wayback

· #17 · Jun 24, 2021

I had a similar situation happen once when pulling into my garage, but I was driving forward not reverse. The car suddenly acted like there was an object in front and came to a sudden stop. I got out to inspect and nothing was there. It has not happened since, but maybe it could be the sensors acting up at times.

Reactions: 1

Eyegautdis

· #18 · Jun 24, 2021

This happened to me yesterday for the first time. I haven't been able to reproduce it. The only thing I could think of was I was parked on a slight incline and maybe the sensor had a false positive with the pavement where the parking lot slopes.

Reactions: 1

Nai3t

· #19 · Jun 24, 2021

Does the emergency braking icon come up on the display? Should it no matter what? Or would it be different if it was a collision sensor vs. a butt sensor?

Eyegautdis

· #20 · Jun 24, 2021

Nai3t said:
Does the emergency braking icon come up on the display? Should it no matter what? Or would it be different if it was a collision sensor vs. a butt sensor?

I didn't take a picture but I recall the collision warning light on the instrument cluster.

Reactions: 2

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