[Prithp]

My Car-Net app is totally wonky ever since I tried using it (apologies for yet another Car-Net issues thread).

It links to my car's VPN fine, it has all the free services included, but here's where I'm having trouble:

-It has trouble communicating with my car, specifically climate settings. If I try anything on the Climate settings on the app, it just goes gray until I eventually get a "command timeout," vehicle never replied message
-Randomly got an SOS Error: Emergency Call Function! Service Vehicle error in the car. This went away pretty quickly, although the SOS button is red (not sure what color it should be). Pressing it yields the N/A, please call 1800 generic message. (I don't have the Safe and Secure package, but I think the button should still be operational? maybe not)
-Recently, it is not updating (last updated at like 08 am this morning). This could be a car-net network issue but who knows.

I'm thinking of just factory resetting the infotainment system and see if that triggers or resets the communication? Thoughts, any reason I shouldn't? My dealership doesn't seem to verse in this topic, so if you have a good idea of what to say to them, that could help them as well. I read somewhere it could be a module issue or something?

Thanks for your time and help!

 

[Soundbear12]

I think this might be a network issue. I'm having similar issues, battery level indicator hasn't updated since 6/27.

 

[Prithp]

I think this might be a network issue. I'm having similar issues, battery level indicator hasn't updated since 6/27.

Ironically my battery info has updated since and was good this morning. Is your climate settings working? That's the thing I cannot get to work.

 

[Soundbear12]

I tried pushing a climate start and it's timing out. Both are same updated datetime on 6/27. Very weird.

 

[Soundbear12]

Called Car-Net support and they confirmed the car's lost connection. I have a ticket in so we'll see what happens.

 

[Prithp]

Called Car-Net support and they confirmed the car's lost connection. I have a ticket in so we'll see what happens.

Thanks for the update, what number did you call?

I'll try that and see if they can help. Last time they didn't even try and just jumped to- go see the dealer.

 

[Soundbear12]

833-648-2735 was the number I called.

 

[JimmyVW]

usually you'll need to pull the fuse on the 4G modem thingy.
you can say "hello id show me the manual" and then search for fuses there. it should show the fuse to pull to reset it.

 

[Huey52]

 

[Soundbear12]

My Car-Net starting working again this morning without any intervention. Support hadn't even had time to get my ticket to IT.

 

[Prithp]

Mine started working as well. Didn't do anything. It is very laggy but that is status quo.