[BlueDH]

Car Recall Tracker Notification

You have 1 new recall

ELECTRICAL SYSTEM

Feb 1, 2023
A reset or deactivation may cause a loss of drive power, increasing the risk of a crash.
Summary:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 ID.4 vehicles. Software programing may cause the high voltage (HV) battery management control module to reset or the pulse inverter to deactivate.
What should you do:
Dealers will update the HV battery management control unit and the pulse inverter control unit software, free of charge. Owner notification letters are expected to be mailed March 31, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 97ZZ.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 23V040000
Potential Number of Units Affected: 20904

 

[Kahlee2u]

This should have been an OTA fix but we all know how that is going.

 

[Nai3t]

Number of Units Affected: 20904

Well that's damn near all of us.

This could be the smoking gun behind the sudden termination of the update campaign, and if so, explains the "avoiding additional dealer visits" or whatever it was VW wrote about having to return.

As for applying this OTA, I'm guessing that it involves the locked BMS module, so dealership umbilical cord to mothership is required.

 

[TidingSStables]

Well that's damn near all of us.

This could be the smoking gun behind the sudden termination of the update campaign.

As for applying this OTA, I'm guessing that it involves the locked BMS module, so dealership umbilical cord to mothership is required.

VW needs to eat it and give early adopters a buyback option like Toyota with BZ4X, unless they don’t care about loyalty or the impending class action lawsuit.

 

[Nai3t]

VW needs to eat it and give early adopters a buyback option like Toyota with BZ4X, unless they don’t care about loyalty or the impending class action lawsuit.

I'm curious why you feel that way? I'd understand if they instructed owners to stop driving with no fix in sight, but this sounds more along the lines of a two month "pause" in the overall update campaign, possibly no new hardware required.

 

[TidingSStables]

I'm curious why you feel that way? I'd understand if they instructed owners to stop driving with no fix in sight, but this sounds more along the lines of a two month "pause" in the overall update campaign, possibly no new hardware required.

For safety reasons much like Toyota. They should give loaner cars in the meantime.

A reset or deactivation may cause a loss of drive power, increasing the risk of a crash.

 

[His_Stigness]

VW needs to eat it and give early adopters a buyback option like Toyota with BZ4X, unless they don’t care about loyalty or the impending class action lawsuit.

People in the US really need to look long and hard at how class actions work in the US. They've been structured to benefit the attorneys, and not the actual victims.

Also, what harm have you suffered to initiate a buyback? Is your car unusable? Is it dangerous?

A reset or deactivation may cause a loss of drive power, increasing the risk of a crash.

Also, nice try. It's precisely because of people like you who want to sue a company for any perceived slight that companies have had to go ridiculous lengths in statements and present the absolute worse possible outcome, no matter how likely it is.

If you read the actual recall IF the fault were to occur while driving the driver would still be able to brake or steer the car, they just wouldn't be able to accelerate. If that bothers you, then park the car. The recall is quite clear that this fault has not actually occurred in any vehicle in service anywhere in the world. What happened was Valeo found some issues with the software, and found a potential problem. VW analyzed the issue, determined what could happen, and has initiated a fix. And due to the laws in the US, they've decided to issue a recall. They originally were just going to issue a service campaign, which would have meant this would have been fixed without you being notified. But again, due to how litigious people are in the US, and how the NHTSA can't make up their mind on what should and should not be recalled, they decided to issue a recall.

https://static.nhtsa.gov/odi/rcl/2023/RCLRPT-23V040-5903.PDF

Chronology :
July 2021: Reports from Europe received regarding potential software issue in HV battery management system. Analysis started.

September 2021: Testing of potential consequence conducted and risk assessment initiated. Risk assessment indicated no unreasonable risk for motor vehicle safety.

September 2021 – August 2022: Ongoing data monitoring for this HV battery control unit issue, based on limited number of fault entries observed in data received from the field and the fact that no crash or injury allegation were observed related to this topic

January 2022: The supplier reported an issue with the pulse inverter software that could potentially lead to the deactivation of the pulse inverter. Analysis started.

August - September 2022: VOQ’s were analyzed for the ID.4 alleging potential stalling events. Some reports from the US market indicated that the battery management software issue could have led to stalling allegations at ID.4 vehicles. These reports were discussed with ODI during a Quarterly Meeting. Further investigations and analysis were initiated.

October 12, 2022: Topic was presented in Volkswagen Product Safety Committee. No unreasonable risk to motor vehicle safety determined since steering and braking functions are not affected. Vehicle remains fully controllable. After restart vehicle will operate normal. Decision to address this issue as a service campaign

January 25, 2023: Topic was presented in Volkswagen Product Safety Committee. An update of potential field data from the US market was presented. Based on this information a recall was decided. The recall decision is based on identified fault entries in US vehicles which indicate that the recall condition could have been present: HV battery CU 384/pulse inverter 32

 

[IslandLarry]

Car Recall Tracker Notification

You have 1 new recall

ELECTRICAL SYSTEM

Feb 1, 2023
A reset or deactivation may cause a loss of drive power, increasing the risk of a crash.
Summary:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 ID.4 vehicles. Software programing may cause the high voltage (HV) battery management control module to reset or the pulse inverter to deactivate.
What should you do:
Dealers will update the HV battery management control unit and the pulse inverter control unit software, free of charge. Owner notification letters are expected to be mailed March 31, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 97ZZ.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 23V040000
Potential Number of Units Affected: 20904

Could this be the reason the 3.1 update was paused/canceled?
Maybe they discovered this problem and wanted to include the fix in the update.

 

[TidingSStables]

People in the US really need to look long and hard at how class actions work in the US. They've been structured to benefit the attorneys, and not the actual victims.

Also, what harm have you suffered to initiate a buyback? Is your car unusable? Is it dangerous?



Also, nice try. It's precisely because of people like you who want to sue a company for any perceived slight that companies have had to go ridiculous lengths in statements and present the absolute worse possible outcome, no matter how likely it is.

If you read the actual recall IF the fault were to occur while driving the driver would still be able to brake or steer the car, they just wouldn't be able to accelerate. If that bothers you, then park the car. The recall is quite clear that this fault has not actually occurred in any vehicle in service anywhere in the world. What happened was Valeo found some issues with the software, and found a potential problem. VW analyzed the issue, determined what could happen, and has initiated a fix. And due to the laws in the US, they've decided to issue a recall. They originally were just going to issue a service campaign, which would have meant this would have been fixed without you being notified. But again, due to how litigious people are in the US, and how the NHTSA can't make up their mind on what should and should not be recalled, they decided to issue a recall.

Nice try as a defense attorney. Class action lawyers do benefit financially attributed to manufacturers defects but in this case the famous ID.4 software debacle. If this was forced in closed file arbitration and no one knows the details then the manufacturer gets away with murder.
Litigation has it’s good and bad. It can be frivolous or it can be used intently to serve justice.

If I saw that pop up, that to me is imminent danger to operate the vehicle. If the car all of a sudden cuts off acceleration and you were in a dense freeway in the far left lane with no shoulder on the left with aggressive drivers what can possibly go wrong especially on a Saturday night driving on B mode regen?

 

[Neil]

Does this recall currently appear on the NHTSA.gov site. I ask because when I insert my VIN no recalls appear.

 

[His_Stigness]

If I saw that pop up, that to me is imminent danger to operate the vehicle. If the car cuts all of a sudden cuts off acceleration and you were in a dense freeway in the far left lane with no shoulder on the left with aggressive drivers what can possibly go wrong especially on a Saturday night driving on B mode regen?

Sooo your issue is that VW should be responsible for someone else's irresponsible driving? Good luck having VW held liable.

As is clearly spelled out in the NHTSA document, no documented fault has occurred on any ID4 in service anywhere in the world. They know about an error, and they know about what could potentially happen in a worst case scenario, but it's never happened. But they're going to cover their ass and point out the potential risks, and you have to act accordingly.

If you feel unsafe then don't drive the vehicle. But that's VW's fault. The evidence doesn't point to a deadly situation, otherwise they would issue a stop sale and inform owners to stop driving their cars.

This fault carries the same risk as everyday driving. There's a possibility you could hit debris on the roadway and lose loss of power that way. Is that VW's fault? Nope. Your tire could blow out and could cause you to crash into the k rail. Is that VW's fault? Nope.

Driving a vehicle on public roads is an inherent risk. If you don't want to take that risk, park your car and wait for the remedy.

 

[His_Stigness]

Does this recall currently appear on the NHTSA.gov site. I ask because when I insert my VIN no recalls appear.

https://static.nhtsa.gov/odi/rcl/2023/RCLRPT-23V040-5903.PDF

 

[Neil]

https://static.nhtsa.gov/odi/rcl/2023/RCLRPT-23V040-5903.PDF

I'm aware of the recall. Let me ask my question differently: When I insert my VIN into the NHTSA recall search, I come up with no applicable recalls. Have other 2021FE owner's seen the subject recall as applicable when they perform a similar search?

 

[matthewsjl]

otherwise they would issue a stop sale

Actually, per my understanding, any recall is a stop-sale of an affected model for VW dealers as a new vehicle cannot be sold with an unaddressed recall. Now, can't be many leftover 2021s in the supply chain now but you never know. I would think this would also stop-sale any 2021 ID.4s that are in a VW dealer inventory as a pre-owned vehicle.

It's interesting that they initially decided on a service campaign then increased it to a recall after review of the data. Must have triggered some level to cause the change.

 

[Nai3t]

It's interesting that they initially decided on a service campaign then increased it to a recall after review of the data. Must have triggered some level to cause the change.

I'm thinking along the lines that VW was unaware of this a they entered the 3.1 Service Campaign, but realized along the way this issue was going to need to be addressed, right in the way of the 3.1 updates, affecting the same customer base.

Sometimes retreating and regrouping is the smartest path forward. Based on very limited info and speculation, I'm thinking they made the correct call here.

 

[Nai3t]

For anybody not clicking links, here is VW's timeline as presented on NHTSA's site.

By this accounting, it seems VW fumbled – even if this only rose to the level of recall last week (January 25), they identified it as a service campaign in October. Knowing it's the BMS, it's certain they understood it would require a dealership visit. Why wouldn't they have pegged it at that time as a rider for the 3.1 update?

 

[d287]

For anybody not clicking links, here is VW's timeline as presented on NHTSA's site.

By this accounting, it seems VW fumbled – even if this only rose to the level of recall last week (January 25), they identified it as a service campaign in October. Knowing it's the BMS, it's certain they understood it would require a dealership visit. Why wouldn't they have pegged it at that time as a rider for the 3.1 update?

View attachment 21193
View attachment 21192

Isn’t the update the service campaign they are referring to? Not aware of another service campaign related to software. I think they just decided since 32 of the 20k vehicles have had an issue with the pulse inverter that could lead to a “stall” they will treat BMS software as a recall instead. Since they spoke of minimizing dealer visits, I suspect they will call us in for the recall + software update.

 

[Nai3t]

Isn’t the update the service campaign they are referring to? Not aware of another service campaign related to software. I think they just decided since 32 of the 20k vehicles have had an issue with the pulse inverter that could lead to a “stall” they will treat BMS software as a recall instead. Since they spoke of minimizing dealer visits, I suspect they will call us in for the recall + software update.

You're right, it could be... but by my reading of the chronology, it seems like back in October they had decided on a service campaign as their corrective course, but hadn't acted on it yet.

If the corrected BMS and VFD software had already been in play with the 3.1 update campaign, I doubt they would have suspended it, and I also doubt we'd be waiting until the end of March for the recall to "go live."

And lastly we've got that line in VW 's email, "To improve the customer experience and avoid requiring additional customers to make repeat trips to Volkswagen dealerships, we have paused any further activities." That didn't make any sense – prehaps this latest info is the missing context?

 

[Salish.4]

For anybody not clicking links, here is VW's timeline as presented on NHTSA's site.

By this accounting, it seems VW fumbled – even if this only rose to the level of recall last week (January 25), they identified it as a service campaign in October. Knowing it's the BMS, it's certain they understood it would require a dealership visit. Why wouldn't they have pegged it at that time as a rider for the 3.1 update?

View attachment 21193
View attachment 21192

How can they claim “Vehicle remains fully controllable.” when the driver is unable to accelerate?

 

[ByebyeGasStations]

... so this relates to those posts of forum members whose cars just flat out bricked mid-drive?... That's f*cking scary sh"t. Glad this is happening.