Took delivery of my ID.4 in May of 2021. Depsite the various bugs with the car, I have enjoyed it EXCEPT for one problem -- charging speeds at
Electrify America Stations. I've been told that the 2021 ID.4 can accept charging speeds of 125kW and 135kW for the 2022 ID.4. Most EA
stations have a claimed output ability of 150kW or 350kW, usually some units with each speed at most locations.
I am familiar that the rate of charge can be dependent on many factors, including environment conditions, the battery level at the time of the
charge, etc. I realize that the charging speed slows down when the battery gets to 80%.
At most EA stations I've visited, I get charging speeds of 50 to 60Kw, even when I'm starting with a battery at 20% or so. I'm extremely lucky
when I get 80Kw, and a couple of times I even reached 100Kw. For the longest time, I felt the problem was with EA and their inferior equipment.
Early on EA reps would tell me it's a problem with my ID.4. I've taken my car into the dealership three times to have this issue check out and
all three times I was told my car is working perfectly, as designed. During my most recent visit, I spoke with the dealership's GM, who drives an ID.4. He
said the Number One complaint they hear about the ID.4 is the slow charging at EA stations. He told me they have reached out to VW, but
they don't seem to listen or care.
As more electric vehicles hit the roads, I have met many owner's of other electric vehicles, charging at EA stations. These include many Rivians,
BMW's, Porsche's, and Fords. In all of these cases, these vehicle owners were getting charging speeds that were double or triple what I have
been getting. This past Sunday in Utah, I went into an EA station iwth about 20% left on my battery and got a charging speed of 85kW tops.
A few minutes later, a Porsche Taycan pulled in to charge next to me. He started with a battery level of 24% and was getting a charging
speed of 195kW. At another station, a Rivian pick-up was getting a charging speed of 148kW, compared to my 64kW.
This morning I called VW Customer Care to ascertain how I can get my issue escalated and have someone higher up the food chain run
diagnostics or determine why I'm getting nowhere near the advertised 125kW speed ability VW has in their advertising. I was shut down.
Told that since a dealer found no problem, there was NOTHING they can do to assist me. It was clear they simply don't care.
Before I took delivery of my car, I received emails and phone calls from VW, with people willing to answer questions and otherwise
help, since I was getting one of the early deliveries. Those people have probably been redeployed.to answer complaint calls.
I'm posting this for two reasons......
1. I'm curious what charging speeds other ID.4 owners are experiencing at EA stations (I charge primarily in Utah, Nevada and California).
2, I want prospective ID.4 owners to know that this may be an issue when you get your car, if you are depending on EA charging