We sent our ID3 in for the day long software update 3 weeks ago and still don’t have it back. The update has rendered the car unuseable and the screen does not work at all. Has anyone else had this problem. After 3 weeks we are no closer to hearing of a solution and VW don’t appear to be in any rush to fix it. Although they’ve given us a loan id3 in the interim we aren’t allowed to take the dog in it, have to pay for basic repairs and have various restrictions imposed on us with it so I was hoping any for any advice about all of this. We are in the UK.