And how do you explain why dozens of updates run perfectly at my dealer and why other dealers make a mess of it.I fully expected you to run to defend the 2.4 update and blame the issues on everyone else but VW.
That's not the point. US is the promised land of litigation. It doesn't matter if the issue is improper install by the dealer or the software itself. It's still not the owner, which means it's Volkswagen. Period.
And regardless of how "bad" it is, if in a country with a few thousand ID.x cars and on an FB group with a few thousand members there's a report of a 2.4 -issue every other day - be it small bugs, car needing to get towed or the car being in the shop for a week because the install fails - it's not a unicorn.
I fully assume VW to be able to remedy the situation, and I also wouldn't dare to risk that in the US after so much delays. More delay is better for their rep if that leads to smooth update followed by 3.0 OTA soon, instead of the limited mess that is 2.4 update in Europe and OTA 3.0 not-working in Germany and not being available anywhere else.
And I'm not running to protect VW but those maybe 10% failed updates that eventually succeed can't be called a mess
I'm afraid the NA dealers will make a mess of it
And I can already mention the names of the forum members who will post complaints with a possible update