[Movesen]

Do you know if there is an official VW site where ID.4 owners can suggest improvement to ID.4 software ?

Example of missing features or features which could be improved.

1) WeConnect ID.
a) See actual GPS location of the car. It would be nice to know from WeConnect ID. where the car is and Google
Map guide to actual walk to the car.
b) See if the id.4 is locked from WeConnect ID. and maybe possible to lock the car from remote.
c) See when the car will start charging if scheduled charging is setup.
This morning my ID.4 was not charged as expected at 06:00 AM :-(
d) See charging history.
e) See driving history (like 'MinVolkswargen in DK)

2) Navigation software
a) Possible to report update / corrections to the Navigation software.
Example: My local area have 40 Km/hour and not 30 km/hour
b) Do not detect speed on crossing roads when driving on highway/motorways
c) Use AI when you actually do not drive the suggested road for multiple time (due to better and faster alternative)

3) Startup issues
a) Parking sensors sometime not working after the car is turned on.

4) Software update.
a) When is software update activated on the car (History and link to which features are corrected/added Like Readme.txt)

I only have had the my ID.4 two weeks and is very satisfied, but software can be improved and looking forward to the second largest German software company (VW) actually come with new updates to my ID.4. Would be nice if they tell which features they expect to release shortly.

/Michael

PS: I may have overlooked something in the above list, so please feel free to point out features, and please let me know if there is VW have an official site, where owners can come with input like the above.

 

[Nai3t]

Your can email them at [email protected].

We suspect they monitor this forum based on phone and email conversations some of us have had.

We know they monitor the Facebook group and their director, Dustin Krause, occasionally posts replies there.

 

[sprylo]

Your can email them at [email protected].

I believe that address is for the US market only.

 

[Movesen]

Your can email them at [email protected].

We suspect they monitor this forum based on phone and email conversations some of us have had.

We know they monitor the Facebook group and their director, Dustin Krause, occasionally posts replies there.

Thank you. I have now sent an e-mail to the above and will let you know what [email protected] reply.

 

[JimmyVW]

Your can email them at [email protected].
We know they monitor the Facebook group and their director, Dustin Krause, occasionally posts replies there.

May I ask which Facebook group?

 

[bluedanube]

May I ask which Facebook group?

This forum has a corresponding FB group: Log into Facebook

 

[Movesen]

Do you know if there is an official VW site where ID.4 owners can suggest improvement to ID.4 software ?

Example of missing features or features which could be improved.

1) WeConnect ID.
a) See actual GPS location of the car. It would be nice to know from WeConnect ID. where the car is and Google
Map guide to actual walk to the car.
b) See if the id.4 is locked from WeConnect ID. and maybe possible to lock the car from remote.
c) See when the car will start charging if scheduled charging is setup.
This morning my ID.4 was not charged as expected at 06:00 AM :-(
d) See charging history.
e) See driving history (like 'MinVolkswargen in DK)

2) Navigation software
a) Possible to report update / corrections to the Navigation software.
Example: My local area have 40 Km/hour and not 30 km/hour
b) Do not detect speed on crossing roads when driving on highway/motorways
c) Use AI when you actually do not drive the suggested road for multiple time (due to better and faster alternative)

3) Startup issues
a) Parking sensors sometime not working after the car is turned on.

4) Software update.
a) When is software update activated on the car (History and link to which features are corrected/added Like Readme.txt)

I only have had the my ID.4 two weeks and is very satisfied, but software can be improved and looking forward to the second largest German software company (VW) actually come with new updates to my ID.4. Would be nice if they tell which features they expect to release shortly.

/Michael

PS: I may have overlooked something in the above list, so please feel free to point out features, and please let me know if there is VW have an official site, where owners can come with input like the above.

I actually found the e-mail address '[email protected]' in the App 'WeConnect ID, and asked them tonight.

 

[JimmyVW]

This forum has a corresponding FB group: Log into Facebook

Thanks, learned a new thing today

 

[Movesen]

Do you know if there is an official VW site where ID.4 owners can suggest improvement to ID.4 software ?

Example of missing features or features which could be improved.

1) WeConnect ID.
a) See actual GPS location of the car. It would be nice to know from WeConnect ID. where the car is and Google
Map guide to actual walk to the car.
b) See if the id.4 is locked from WeConnect ID. and maybe possible to lock the car from remote.
c) See when the car will start charging if scheduled charging is setup.
This morning my ID.4 was not charged as expected at 06:00 AM :-(
d) See charging history.
e) See driving history (like 'MinVolkswargen in DK)

2) Navigation software
a) Possible to report update / corrections to the Navigation software.
Example: My local area have 40 Km/hour and not 30 km/hour
b) Do not detect speed on crossing roads when driving on highway/motorways
c) Use AI when you actually do not drive the suggested road for multiple time (due to better and faster alternative)

3) Startup issues
a) Parking sensors sometime not working after the car is turned on.

4) Software update.
a) When is software update activated on the car (History and link to which features are corrected/added Like Readme.txt)

I only have had the my ID.4 two weeks and is very satisfied, but software can be improved and looking forward to the second largest German software company (VW) actually come with new updates to my ID.4. Would be nice if they tell which features they expect to release shortly.

/Michael

PS: I may have overlooked something in the above list, so please feel free to point out features, and please let me know if there is VW have an official site, where owners can come with input like the above.

<[email protected]> Replied today and I will share there reply, and looking forward to see new updates from VW. Dear Mr Ovesen, Thank you for contacting Volkswagen Digital Services. We would also like to thank you for your interest in the We Connect ID. app, and for future updates in ID vehicles. Please be aware that the app is in continuous development from the appropriate departments, and additional features will be gradually added and this is expected to increase functionality and be used with all other Volkswagen vehicles as well. We unfortunately do not have an exact list of the new functions that might be implemented with future app updates, as all suggestions are being taken into consideration. All customers can send us their feedback and suggestions as we would love to know what each customer needs for additional improvement. At present, the options available in the app for the ID.4 are "Charging" including your range and starting/ending a charging session, "Climate control", "Destination import", and the section of "We charge". We would like to inform you that the "Parking position" service is planned to be added in the app around the second half of 2021. Please be aware that the "Car Location", "Lock & Unlock" features are planned and will be available in the We Connect ID app, but we can't give the exact date yet. In the future, new functions will come almost exclusively "over the air" via OTA. Over-the-air Update (OTA) is a function that enables the possibility of updating the software of control units in the vehicle. OTA fixes software problems, extend functions and bring new features into the vehicle. The aim is that the customer is owning a vehicle that is up-to-date software-wise at all times. For OTA there is no need to visit the garage to roll out software updates for the customer, thus saving time for all participants. The customer is informed about new updates and successful downloads when leaving his vehicle. Only a confirmation is needed from the customers' end for the updates to be installed. In other cases, the VW dealer contacts the customers from their end to inform accordingly about non OTA updates. Regarding the "Charging History" can be found in the We Connect ID app under the path indicated below: Profile icon--> We Charge-->Charging sessions. Should you wish to offer any suggestions and/or improvements regarding any issue regarding our Digital Services, we will be really glad to receive them so that to properly inform the according departments. Thank you for your kind cooperation and efforts. For further clarifications, you may as well call us on our direct line 0800 – 279 750 8 (around the clock, 7 days a week). If you choose to call us, please indicate your reference 0000787369, for a quick follow-up. We wish you always safe and pleasant journeys with your favourite Volkswagen ID.4. Yours faithfully, Your Digital Service Team

 

[Movesen]

Note the recommendation:

Regarding the "Charging History" can be found in the We Connect ID app under the path indicated below:
Profile icon--> We Charge-->Charging sessions.

is not available in Countries like Denmark, as shown below (In Danish) :-(