I am surprised the manufacturer told you this.
Some EVSEs have a hardware jumper or DIP switch that hard-locks a derated amperage setting -- the case would need to be opened and the setting manually reconfigured to make any changes. But I don't see any such setting in the Juicebox installation manual.
To rely on setting it in software... that's concerning.
In this example you're using a 40 amp box, connecting it to a 40 amp circuit, and limiting it to 32A in software. If that software setting gets reset -- by accident, due to power outage, software update, new phone, whatever, you could potentially have a scenario where the car is pulling 40 amps, on a 40 amp breaker, and the breaker won't trip because it's within limits.
Maybe that's just me being overly cautious, but it doesn't sound safe. I guess the fallback argument is that, per their instructions, both the 32A and 40A units require the same 8 gauge wire, so from that standpoint there's no difference.