Sounds like that dealer did everything we all WISHED dealerships did. Good for them.
Thanks for posting this. Please consider posting your experience getting a loaner on this thread.ID4 First edition. 12,000 miles. We had the “electrical system failure” message. Our car died at a stoplight.
We called my dealer. I was an hour away from them. They sent a truck to pick me and the car up. They had a loaner ready to go when we got to the dealer. Turned out it needed an on board charger it took about a week to get the part in. They kept us informed the whole time. Great communication!
Couldn’t have been a better experience!! Kinda glad it happened actually. It’s easy for the dealer to talk a good game when you are buying a car. It is a whole different thing when you get to see them do what they promise!! It has been 4000 miles since the repair and no problems! I intentionally waited so I could give a report after I was sure it was fixed.
If you want to be treated like a person, see them.
Volkswagen of Clarksville
406 E. Lewis and Clark Pkwy
Please note, These folks are not any relation to me! Just met them when I purchased the ID4.