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2022 ID.4 Pro-S RWD
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259 Posts
Dealer called Bosch/carnet and dealer told me license error and maps not updating are software bugs and will require software update from carnet. They told me they can't download new maps for me (not sure if that is really true or they just don't know how to do it). Hopefully not too long of a wait to get fixed, but given VW history with ID4 I'm not expecting it to happen anytime soon.
I assume yours is a recently deliver with 3.1 firmware? Are you able to add users to the car?

There is another thread on this, they are aware of the issue, it impacts some but not all 2022 with 3.1 firmware. The two common issues is the car failing to connect to Car-Net to add a user, or the Expired license message. Some cars are fine, some get one or the other error, some (like mine) have both. They have us bringing our back in Thursday so a VW area rep can work on it with "VW factory" and Car-Net. From what we told the issues is the modem is not properly activating within the car. They can activate the service and the network can talk to the car and start a 2 way session but the car can't reach out on its own. This was from the service rep who got it from the tech but it basicley sounds like the car thinks it's activated but when it goes to use it thinks the car is in a shipping mode and get stuck in loop.

I'm wondering if this has to do with a change in providers. In the other thread a user had commented on making sure you're in an area with good Verizon coverage, but the promo card and the VW app on my car has T-Mobile logos not Verizon.
 

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Registered User
2022 ID.4 Pro-S RWD
Joined
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259 Posts
Please do keep us updated on potential resolution (even better would be with a copy of the service record to show to another dealership...)
you might want to follow this thread:
 
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