View attachment 13813
It was your salesperson's responsibility to call myVW during delivery and establish your account, but thereafter all contact should be by you direct to the call center. They'll provide you a trouble ticket which you can periodically check and they're pretty good about resolving fairly quickly.
Note: The overall service is now branded "myVW", as is the website, but the actual interface and call center still termed "Car-Net." The call center/engineering is now overseen by Bosch and about a month ago cabin pre-conditioning finally became solidly reliable for me, so there is improvement.
Thanks. My CarNet is working for my ID4 now.
I was not able to register the car on CarNet since it got home from the dealer. I called CarNet like it was suggested here and the rep entered a trouble ticket a few weeks ago; it still didnt work when I call them the third time early last week but they say that I should have received a welcome email from them -- I didn't. Try the dealership late last week, and the service department say they completed everything as I have the green light indicating good CarNet connection; so the service person brought me to sales desk. The sales desk checked and say that they finally got to connect to my car thru their web application and finally got the 2 necessary check marks that they didn't get before... (perhaps to transfer the custodianship out?). They say I should be ALL SET, so I happily went home to check the car. (I didn't bring my wife's ID4). Got home, and retry registration on myVW app, and CarNet still refuse to register.
Called CarNet on the vehicle's phone again today, and the CarNet rep told me to try uninstall the phone app and re-install -- that didn't work. After about 15 minutes, I needed to run but the rep says that my car is in a disconnected status (It's really funny because I was talking with them on the car's phone -- so weird.). So, I was finally ready to try the fuse trick that worked for some other people in other threads.
With the key away from the car, ignition off, absolutely NOT sitting on the front seats, driver's door open, and waited for all the interior lights to turn off:
Opened interior fuse box under the steering wheel, carefully pulled* F19 and F20 fuses (without disturbing other fuses, one of which can dud the car)... Waited 20 minutes**. After the long wait, I returned F20 and F19 fuses back within 10 seconds of each other. Waited about 3 minutes for the ID lights to finish its wake-up flashes, while still avoiding to seat on the drivers seat (and keep the ignition off). When things calmed, I noticed the CarNet connection green light was off -- it scared me a bit; but when I pressed the "Info" button, the green light came back, and I cancelled the "Info" call -- it has the happy green light like the service department suggested.
I went to find my wife's phone to re-try registration, and noticed a welcome email have arrived a while ago, probably arrived at around the time when I returned the fuse to their position.... Finally got to the myVW app, and it tells me to set-up the log-in PIN.
Now it WORKS!!!! Now my wife can pre-warm the ID4 before the kids jumps in during a cold winter morning....
* Need to borrow the fuse puller from the fuse box under the hood.
** Other posts say 10 minutes, and there is a service bulletin for fixing other model's CarNet that say to leave the fuse out for 10 minutes to allow the devices' backup battery to drain.)
