[Spin]

My sources have been unusually quiet about the suspension of the update campaign. I have no inside information but here is what I think is happening. Those that received the recall have either had it done or decided to wait and see what happens. Maybe they just have no more invited owners willing to be updated, or they have enough information from the cars that have been done to proceed with a wider campaign. I expect a new wave of invites soon.

 

[Metier]

My sources have been unusually quiet about the suspension of the update campaign. I have no inside information but here is what I think is happening. Those that received the recall have either had it done or decided to wait and see what happens. Maybe they just have no more invited owners willing to be updated, or they have enough information from the cars that have been done to proceed with a wider campaign. I expect a new wave of invites soon.

Volkswagen starts update program for MY21 software in...

Thanks Mrau. Has anyone heard anything about the self park feature becoming active with the 3.1 update? I was very hopeful that we would get it since in Europe it was added with the update. MY21 will never be able to do self parking because it doesn’t have the sensors needed for it.

www.vwidtalk.com

Here is one guy that had the update scheduled that was canceled post #117

 

[d287]

I’m sure there’ll be another wave of updates - they seem determined to avoid “giving up”… but given the immediacy with which they told dealers to halt the program and even cancel any upcoming scheduled appointments, it sounds like they discovered a serious issue that needs fixing. Perhaps they are working on a solution to the reports of modules being bricked… but assuming I’m correct, I don’t expect new invitations until that solution is ready…

 

[ErickF]

I am certain I will get an update successfully applied.

The immediate stop on the first wave is telling. They made no provision for dealers with standing appointments - they were forced to cancel (I've seen reports of same day cancellations). They realized something fatal in the process.

I just think about all the First Editions with port-installed images. How was that so successful?

 

[Rex1050]

I had my 21 pros rwd updated, other than memory seats and the capacitive button to lock the doors everything is working. Auto hold alone is worth the update.

 

[Nai3t]

This isn't even speculation on my part, just me being not fatalistic: in how my service manager and others here have relayed the extreme slowness of the server access while pulling updates, perhaps this slowdown was spilling over to non-ID.4 access requests as well, perhaps US accesses were affecting worldwide or at least European shops in their ability to perform routine work in unanticipated ways, perhaps VW wants the rumored-not-verified US server online before continuing.

Again, not speculating any specifics, just that perhaps this has nothing to do with the actual update being applied, and everything to do with something internal.

My speculation is this is nothing but a blip, a bump in the road. Enough 2.1 > 3.1 conversions have made it out alive to confirm that the process works, even if it's complex.

Of course maybe VW discovered a fatal flaw in 3.1 that will necessitate an additional shop visit, and they're wholesale stopping the process until that can be remedied. ¯\(ツ)/¯ Oops, is that fatalistic?

🥺

It doesn't actually matter what the reason is. VW has proven these cars are updatable, if there was any doubt. Whatever the reason for the delay, our turn will come.

 

[Don]

Of course maybe VW discovered a fatal flaw in 3.1 that will necessitate an additional shop visit, and they're wholesale stopping the process until that can be remedied. ¯\(ツ)/¯ Oops, is that fatalistic?

Again, if they would just tell us something! I know they have big problems getting this done, but surely a corporation the size of VW has working e-mail . . . .

 

[Nai3t]

Again, if they would just tell us something! I know they have big problems getting this done, but surely a corporation the size of VW has working e-mail . . . .

I agree, sort of.

They can and should absolutely communicate directly with us, their consumer base, the "pause," next steps, whatever.

But I understand why they wouldn't offer a full explanation. I mean, they ought to, just because it snuffs speculation and builds trust, but VW has always been tight with inside info, like many other corporations.

But yeah, talk to customers, just a little, there's no reason not to and every reason to.

 

[Froggy]

I was at Volkswagen of South Mississippi yesterday. They haven't received the software, received any training, nor updated a single car yet. I want someone else to go first. Hey Don, you have another EV?

 

[Spin]

Again, if they would just tell us something! I know they have big problems getting this done, but surely a corporation the size of VW has working e-mail . . . .

VW doesn't communicate well? What a surprise.

 

[JohnnyForElectric]

@Nai3t on the US Server hypothesis ...now how quickly you can today provision resources and replicate data across regions in cloud platforms? In matter of minutes... So what takes months?

I'm actually thinking that the delay could also be caused by shortage of the AFB+ 12V batteries that are here in the US supplied by Interstate...

Thoughts?

 

[Nai3t]

@Nai3t on the US Server hypothesis ...now how quickly you can today provision resources and replicate data across regions in cloud platforms? In matter of minutes... So what takes months?

I'm actually thinking that the delay could also be caused by shortage of the AFB+ 12V batteries that are here in the US supplied by Interstate...

Thoughts?

Cloud services came up a few weeks back, and VW is no stranger -- AWS wrote up a whole promotional piece on them using their services for their finance arm, and I'm positive VW is playing in this realm for the distribution of their OTA packages, out of necessity of the sheer volume of data these updates will entail.

But this in-shop update isn't an OTA, and hopefully will never need be replicated by VW at this scale. So if they're overly protective of their locked modules, and intend this type of access to be a dealer-only, small-scale, serial interaction during "normal" service visits when vehicles may need to be provisioned after hardware change-outs, maybe VW is reticent to scale this up?

Really, this is all just a guess, and I only half-believe the service manager I was speaking to was accurately relaying this info. Honestly, how much does he really know, and why would VW communicate that sort of nuanced detail to him? They seem incapable of basic communication.

 

[mitch.greenfield]

another delay. In December they told me all cars would be able to update in January...pretty much like everything else VW says, it was bull.

I think at this point in time the only recourse for us owners is legal action.

I want this to be successful...I don't want VW to fail...but they are pretty good at failing on their own accord.

 

[Nai3t]

In December they told me all cars would be able to update in January.

I'm curious, who is the "they" you're referring to? The scale of this update doesn't make this possible.

 

[artgpo]

If I am not incorrect there are no written promises for any software update/upgrades in my purchase/lease documents. At this point it does not matter who lied to me, the salesperson, VW or both. The fact is it was all a lie. We got a 2021 ID.4 that qualifies as a beta test vehicle. Raw and unfinished software riding on a very good quality chassis. It is my opinion that our ID will go off lease next year with the same software that it came with.

I want no part of any class action law suit. Rather than trying to extract $25 for me from VW and $60 gazillion for the attorneys I will just move on and vote with my wallet. My interest in the vapor version 3.? has waned. It is what it is and will be. Should VW buy it back or offer a lease termination I would listen, meanwhile I will be shopping the competition.

 

[Mark Magiera]

Agree 100% with @artgpo . Well articulated.

 

[mitch.greenfield]

I'm curious, who is the "they" you're referring to? The scale of this update doesn't make this possible.

Customer care

 

[Spin]

Customer care

Customer Care says a lot of things, and that was obviously not true.

 

[mitch.greenfield]

Customer Care says a lot of things, and that was obviously not true.

Sorry that I listened to the hired spokespeople for the company and assume what they said would have some level of accuracy

 

[Spin]

Sorry that I listened to the hired spokespeople for the company and assume what they said would have some level of accuracy

Don't be sorry. I have been told things by CC and other VW employees that turned out to be false. In my opinion the whole VW information system has been terrible. Their communication with their customers limited at best. This latest 97FY cancellation is another example. No communication to the customers, just the dealers. How long does it take to compose and send an email? I continue to be disappointed with VW.