[charansr]

Our ID.4 randomly lost the signal indicator from below the temp indicator and now the car-net app wont connect with the car. Appears like the eSim dropped or trurned off for no good reason.

I have rebooted the infotainment system and reset my settings, but still no signal bar or connectivity. Any suggestions? I have a ticket open with car-net as well..

 

[corfam]

Here are a couple of related past threads:

Car-Net question

It is a bunch of iHeartRadio channels as well as some podcasts all in an organized list. There may be other sources for the streaming radio. It actually works well and was only 8 bucks for the year so not a budget breaker.Gotcha thanks! Yea the info page in the carnet app was the best as far as...

www.vwidtalk.com

4G data symbol gone and so is car-net

UPDATE: Pulling fuse 19 and waiting 10 mins then putting it back seems to bring the 4G modem back online immediately. This has been the fix for the ID.3 for some time. Sometime yesterday the 4g data symbol in my car disappeared and around that time car-net stopped working. Now when I look in...

www.vwidtalk.com

It sounds like having the ticket open at Car-net is the best advice.

 

[charansr]

Here are a couple of related past threads:

Car-Net question

It is a bunch of iHeartRadio channels as well as some podcasts all in an organized list. There may be other sources for the streaming radio. It actually works well and was only 8 bucks for the year so not a budget breaker.Gotcha thanks! Yea the info page in the carnet app was the best as far as...

www.vwidtalk.com

4G data symbol gone and so is car-net

UPDATE: Pulling fuse 19 and waiting 10 mins then putting it back seems to bring the 4G modem back online immediately. This has been the fix for the ID.3 for some time. Sometime yesterday the 4g data symbol in my car disappeared and around that time car-net stopped working. Now when I look in...

www.vwidtalk.com

It sounds like having the ticket open at Car-net is the best advice.

@corfam Thanks! i have a ticket open with car-net..

Here are a couple of related past threads:

Car-Net question

It is a bunch of iHeartRadio channels as well as some podcasts all in an organized list. There may be other sources for the streaming radio. It actually works well and was only 8 bucks for the year so not a budget breaker.Gotcha thanks! Yea the info page in the carnet app was the best as far as...

www.vwidtalk.com

4G data symbol gone and so is car-net

UPDATE: Pulling fuse 19 and waiting 10 mins then putting it back seems to bring the 4G modem back online immediately. This has been the fix for the ID.3 for some time. Sometime yesterday the 4g data symbol in my car disappeared and around that time car-net stopped working. Now when I look in...

www.vwidtalk.com

It sounds like having the ticket open at Car-net is the best advice.

@corfam Thank you! I cant see a fuse F20 in my Pro.. I did open a ticket with Car-Net and fingers and toes crossed.....

 

[corfam]

I cant see a fuse F20 in my Pro

Fuse 20 should be located in the interior fuse panel underneath the steering wheel. See diagram below.

Hopefully your carnet connection will be back to normal by morning.

 

[charansr]

@corfam ..Thanks again! Never struck me to look for a fuse box inside the car! Found it and pulled and put it back.. Fingers crossed it will be tomorrow after power cycling..

Next Morning update:
Pulling the fuse and letting it sit overnight did the trick. Still have a ticket open in case this module needs work..

 

[toomanywords]

How did you open a ticket with Car.Net? I have the same problem, and coincidentally, it started this morning, a day after I subscribed to the data plan under our existing Verizon account. Tried pulling the fuse, so maybe it'll just fix itself, but I also booked a service appointment at my dealer for tomorrow afternoon.

 

[charansr]

How did you open a ticket with Car.Net? I have the same problem, and coincidentally, it started this morning, a day after I subscribed to the data plan under our existing Verizon account. Tried pulling the fuse, so maybe it'll just fix itself, but I also booked a service appointment at my dealer for tomorrow afternoon.

@toomanywords We opened a ticket by calling a Car-Net Response Center representative at 1-833-648-2735. I believe they follow up with those IT team and usually respond after 4 days ish. I am yet to hear from them, but apparently this is a common issue…

 

[corfam]

@toomanywords We opened a ticket by calling a Car-Net Response Center representative at 1-833-648-2735. I believe they follow up with those IT team and usually respond after 4 days ish. I am yet to hear from them, but apparently this is a common issue…

Yours still not working?

 

[charansr]

Yours still not working?

Mine fixed itself the next morning!

 

[toomanywords]

@toomanywords We opened a ticket by calling a Car-Net Response Center representative at 1-833-648-2735. I believe they follow up with those IT team and usually respond after 4 days ish. I am yet to hear from them, but apparently this is a common issue…

Thanks! I tried pulling the fuse and putting it back in (and also reset the infotainment system to factory settings, apparently unnecessarily); now I have a ticket open with Car.Net and also an appointment tomorrow with the dealership. Hopefully, the problem will resolve itself overnight for me, too, and I can cancel that.

 

[corfam]

Mine fixed itself the next morning!

Great. I had missed your update to your previous part. Another good data point.

 

[toomanywords]

My problem also appears to have fixed itself, two days after it appeared; I suspect the trouble ticket with Car.Net led to someone at what they called "the IT department" fixing something that the regular call center can't do. So the lesson is, if this happens to you, definitely call to report it.

 

[Phill76]

I actually just Called Car-Net for this reason and they told me. Sorry, they can not help with ID.4 as they are not trained in it. Huh? They did send a ticket in to the IT Team. We just need We.Connect ID or what ever it is that they have in Europe.