I have the same problem. I also emailed them but have not heard back. Have you gotten any answers?Anyone else have this problem when you select edit my configuration? All I did was look at the pro. I did not save or anything. When I go back into my account it says I have an ID4 reserved.
I never got an email response so I did a chat on the VW website and they looked into it for a few days and said it happened to 16 accounts but they were supposed to contact people and get it fixed. I would do a chat with them a see what they say.I have the same problem. I also emailed them but have not heard back. Have you gotten any answers?
Thanks.