[bluebaron]

After 4 weeks of ownership got the 'Electrical system not operating correctly' message. Took the car in for service today and they found the issue to be the coolant pump.

Shockingly, told car cannot be driven until replaced, no parts available and there is no loaner car in place for ID.4's. The dealer said the only course of action is for me to call VW customer service myself and raise a case.

I'm in the queue with them now with an estimated 1 hour hold time!! I'll update this message as I get more information.

 

[bluebaron]

After 4 weeks of ownership got the 'Electrical system not operating correctly' message. Took the car in for service today and they found the issue to be the coolant pump.

Shockingly, told car cannot be driven until replaced, no parts available and there is no loaner car in place for ID.4's. The dealer said the only course of action is for me to call VW customer service myself and raise a case.

I'm in the queue with them now with an estimated 1 hour hold time!! I'll update this message as I get more information.

UPDATE 1

Gave up on getting through to customer care by phone after 90 minutes in the queue. Had more success with chat on VW.com. managed to get a case assigned...well almost. Here's the last bit of the chat.

Essentially your case will go into a queue tomorrow morning and the supervisor will divvy the case out to one of the case managers in the morning. From there your case manager will contact the dealership and will then speak with you within two business days from speaking with the dealership.

 

[nigela]

Is this fundamentally different than a similar failure with an ICE vehicle?

In my experience, VW is the only manufacturer/dealer to offer loaner vehicles at all.

 

[bluebaron]

I must admit this is the first time this has happened to me with a brand new car. However, Honda and Audi have always offered a loaner for warranty, service and recalls (at least in my experience).

The main issue here is that there is no known or even estimated date for repair as parts not available. Couldn't tell me if we are talking days, weeks or months. I was also surprised that the only way to expedite was for me to contact VW myself. You would think there was another way with a new product launch.

 

[nigela]

Sounds like the service department isn’t doing their job.

My car needed a camera replaced. The service people were in touch with VWNA, and even though there was no part available in the US, they got an ETA of two weeks. We had the part in a week and a half.

 

[Tinman]

Seems like the HV battery coolant pump is a high demand part. I wonder what's going on with it?

 

[cvflowe]

If your warnings look like the picture below, I had the same issue in a 3 week old car. The error code showed coolant pump failure, but VW instructed them to drain and pressure test the lines and refill it with coolant. Within a few hours, I was back on the road again. Perhaps somewhere in the manufacturing process they aren’t being bleed properly? Or bad pump period. Time will tell.

 

[VW TECHNICIAN]

Here is the picture of pump

 

[Nai3t]

Isn't this great when "Electrical System" is actually a coolant pump. What a strange world we live in.

That message despite its word count is no more useful than an idiot light. At least in my 1984 Ford Ranger I could short two OBD pins with a paper clip and the dashboard would blink a Morse code-like message where if I counted the flashes I could come up with error code that would get me close to the component creating the fault.

 

[kht6789]

Same here after 2 weeks of ownership. Just dropped off the car this morning at the dealer. They offered a Tiguan loaner to which I declined.

 

[VW TECHNICIAN]

This pumps could be tested with pwm modulation tool.....or using VW ODIS.....

 

[SD-Bob]

Hello All,

My first post on this blog, I've been going reading up on the ID.4 on this forum and over on Reddit for ID.4 owners and I find myself a bit turned around on pulling the trigger on getting an ID.4. I currently have a 2016 Passat and I've always liked VW cars for their design and build quality but reading some of the recent post I'm a bit nervous. For me the logistics of where I live might be a serious headache should I have any issues with the ID.4 should it just break down completely. I work in San Diego but live south of the border in Tijuana. Mostly I work remote but 1 or two days out of the week I head into San Diego for either work or errands.

I know its been said in other post that it's possible that the vast majority of ID.4 owners have no issues what-so-ever but those that do are more likely to search for answer in places such as this fine forum Are issues like the ones bluebaron is having more regular than we know of?

Thank you all for such a great forum, really helpful.

 

[Nai3t]

I don't think so, but it's impossible for any of us to say without having a login to a VW maintenance tracker.

I'm on here and one of the FB groups and when problems like this pop up they get a lot of attention but are low on the "me too" count. That's about all any of us can go off of.

 

[VW TECHNICIAN]

ICE cars also transferring to electric coolant pumps.....BMW...Toyota and etc.
So when one of these pumps will fail it is hard to make good answer.
Pumps on EV are under less stress than ICE.....
This type of moving fluids are all over the board....supercharger coolant pumps.....turbocharger air to water pumps and etc.
So this is not something completely new to the engineering department....but suppliers of this part's will need to make revisions on future...so they are better quality.
And to make good advice to your question is impossible. Only you can decide to go with EV. Once US starts making ID4 it will be easier to get part's.
For example at the very beginning of ID4 showing up in US ....just for windshield was 2+ weeks waiting time plus time to ship from Germany to US.

 

[igniztion]

There are always issues with access to parts in a new model like the ID.4, for any make.

@SD-Bob Take a look at Any regrets from New Owners? and Would You Still Buy the ID.4? - Redux and If you could go back in time, would you still get an...

A lot of people are happy with the ID.4. People that have issues are way more likely to ask/post stuff on a forum.

 

[Spin]

Shockingly, told car cannot be driven until replaced, no parts available and there is no loaner car in place for ID.4's. The dealer said the only course of action is for me to call VW customer service myself and raise a case.

Please post the dealers name and the fact that they would not provide a loaner on this thread:

Did you get a loaner from your dealer?

VW leaves it up to the dealers themselves whether or not to provide a loaner when a vehicle is brought in for service. Some dealers do, and some don't. I'm starting this thread so our members will have a way of knowing what a particular dealer's policy is. I know that many members that live in...

www.vwidtalk.com

Let them know that you are posting this information on a forum with thousands of members. Tell them you are encouraging people to purchase and service vehicles from dealers that provide loaners for warranty work.

 

[Huey52]

Glad you sorta have a case assigned and moving forward. You may want to cut & paste the chat into an email as well:

UPDATE 1

Gave up on getting through to customer care by phone after 90 minutes in the queue. Had more success with chat on VW.com. managed to get a case assigned...well almost. Here's the last bit of the chat.

Essentially your case will go into a queue tomorrow morning and the supervisor will divvy the case out to one of the case managers in the morning. From there your case manager will contact the dealership and will then speak with you within two business days from speaking with the dealership.

 

[mochalatte]

I got the "Electrical system not working correctly. Please service vehicle." message again yesterday when I arrived home from a hot 90+ degF 70 mile commute home from work.

I detailed my first encounter with this error in this post which happened a month ago. That time the car was still at VW for the 30 day check and appeared when I was getting in the car to drive home. They didn't find a cause and said the error cleared itself although it could have been they cleared the error while it was in the bay. (By the way, I haven't plugged in my OBD dongle since then just to make sure that wasn't the cause.)

Here are the circumstances for yesterday's error: I drove home 70 miles on a hot day without any issues. I stopped the car in the driveway so that I could put the trash cart back in the garage before backing the car into the garage. As always, the car turned itself off when I got out of the car to deal with the trash cart. I didn't get the error until I got back in the car and it powered back up after a short delay. I'm pretty sure the error popped up quickly and before I had a chance to put the car into reverse.

I was hoping the error would clear itself, but so far it hasn't. I waited several hours before attaching my Level 2 charger to give the car a chance to cool down and hopefully clear the error, but the error was still there when I started charging. The charging happened over night without a hitch, but the error message is still there this morning.

I called the dealer to set up servicing; however, the first available appointment wasn't until Sept 8. I asked them if it's safe to drive the car in the mean time and when the appointment person checked with the service advisor the message they returned with is "as long as it isn't a red error message, it should be safe to continue driving the car until the appointment."

Based on @bluebaron 's experience, I went ahead and called WV Customer Care and talked to an EV advocate and explained the situation. She said she couldn't offer advice about the safety of driving my car, but we agreed that it would be a good idea to check with another local VW dealer. She called another local dealer and got me a Aug 31 appointment. Again the service advisor at that dealership told the VW Customer Care person that it would be fine to drive the car in the mean time.

So anyway, my question is should I take everyone's word for it? I'm concerned based on what @bluebaron was told...

After 4 weeks of ownership got the 'Electrical system not operating correctly' message. Took the car in for service today and they found the issue to be the coolant pump.

Shockingly, told car cannot be driven until replaced, no parts available and there is no loaner car in place for ID.4's. The dealer said the only course of action is for me to call VW customer service myself and raise a case.

@bluebaron, did you have an orange or red error message?

@VW TECHNICIAN, do you think I'm ok driving it a week with the orange version of the error?

 

[Mutriu]

After seeing so many people with the same "Electrical system not working correctly" message the most logical thing for VW is to issue a recall. Totally unacceptable for a brand new car to start braking on its first weeks/months of service!

 

[kht6789]

I saw some people on FB with the red message and in those instance, you can't even move the car and would have to get it towed. At least with the orange message, you can still drive it. I dropped mine off with the orange message yesterday at the dealer and they pulled a message on the car and it's about the cooling system for the battery and VW requested them to run more test on it. I don't expect I'll have the car back any time soon judging by what others have posted here.

I would be nervous AF driving with the orange message as I don't know if it will turn to red and then you will need to towed it. I'm surprised your service appointment is so far out. I live in Los Angeles and was able to book a next day service appointment easily.