[Tnelson8120]

Alright y’all another question.

Took my car in yesterday for the 4th time (well the 3rd they are actually working on it, first time I took it in they didn’t do anything). I gave them a list of 12-15 things wrong plus a stack of pictures proving the issues. After waiting 3 hours they said they didn’t know what was wrong and gave me a loaner. They said hopefully it will only be a couple days.

I’m done with this car. VW customer care has been great and in Constant contact via email. So I would like them to buy this car back and I will buy another Volkswagen (different model).

should I bring up the buy back
A) now while they have my car
B) wait till I get it back
C) wait till I get back and hope something goes wrong again

I can’t trade it in somewhere or sell it because I was upside down when I bought (horrible I know). So no dealership will give me a loan with so much negative equity

 

[VW Dave]

Are you just having buyer’s remorse and want out? Are we talking 15 things “wrong” with the car, or 15 things that aren’t as you would want or expect them?

What do the photos demonstrate?

Is this your first EV? Why did you buy it?

If you’re having serious problems it would help if you share them. I can probably come up with a list of 15 anomalies or minor annoyances but none of them rise to the level of wanting a buyback. shrug

Goid luck getting a good resolution.

 

[Tnelson8120]

Are you just having buyer’s remorse and want out? Are we talking 15 things “wrong” with the car, or 15 things that aren’t as you would want or expect them?

What do the photos demonstrate?

If you’re having serious problems it would help if you share them. I can probably come up with a list if 15 anomalies or minor annoyances but none of them rise to the level of wanting a buyback. shrug

Goid luck getting a good resolution.

Issues like my car wouldn’t go in reverse, my gears disappeared, I constantly have warnings and errors pop up, etc. I don’t feel comfortable driving a car that is constantly having electrical issues.

 

[rth121]

Buy backs won't be easy. If the problems are reproducible and can't be fixed after multiple attempts, then it can be lemon law and make it easy for buy back... Otherwise, good luck getting them to buy it back.

 

[VW Dave]

Issues like my car wouldn’t go in reverse, my gears disappeared, I constantly have warnings and errors pop up, etc. I don’t feel comfortable driving a car that is constantly having electrical issues.

In that case document document document and push for a buyback.

 

[Tinman]

Issues like my car wouldn’t go in reverse, my gears disappeared, I constantly have warnings and errors pop up, etc. I don’t feel comfortable driving a car that is constantly having electrical issues.

There is a time when being charitable and understanding becomes impossible. Repeated unrepaired "Red" colored warnings are the ones that will get their attention. The Yellow ones will, too, but I'd hammer on Red warnings and things that make the car un-driveable. Then, the nuisance issues. Smartphone pictures with EXIF data embedded will give exact time, date, location; videos allow you to provide an audio narrative.

 

[VW Dave]

Buy backs won't be easy. If the problems are reproducible and can't be fixed after multiple attempts, then it can be lemon law and make it easy for buy back... Otherwise, good luck getting them to buy it back.

I posted elsewhere about how I got Audi to do a full-price buyback. If you start talking lawyers and lemon law, they’ll probably stop talking to you. A buyback is better for them because it doesn’t put a permanent “lemoned” brand on the car’s title. But a buyback involves both the dealer and the manufacturer.

Play your cards carefully and avoid yelling.

 

[Tnelson8120]

I posted elsewhere about how I got Audi to do a full-price buyback. If you start talking lawyers and lemon law, they’ll probably stop talking to you. A buyback is better for them because it doesn’t put a permanent “lemoned” brand on the car’s title. But a buyback involves both the dealer and the manufacturer.

Play your cards carefully and avoid yelling.

Yea I remember you commented on another post of mine. I want to push for a buy back vs getting a lawyer involved. But I don’t know if I should start that convo no while they have my car or wait till I get it back

 

[Tnelson8120]

There is a time when being charitable and understanding becomes impossible. Repeated unrepaired "Red" colored warnings are the ones that will get their attention. The Yellow ones will, too, but I'd hammer on Red warnings and things that make the car un-driveable. Then, the nuisance issues. Smartphone pictures with EXIF data embedded will give exact time, date, location; videos allow you to provide an audio narrative.

I have pictures and videos of all my issues from the past month. Plus I have been emailing them to VW customer care every time an issue comes up. So they have been getting a lot of emails from me.

 

[VW TECHNICIAN]

Alright y’all another question.

Took my car in yesterday for the 4th time (well the 3rd they are actually working on it, first time I took it in they didn’t do anything). I gave them a list of 12-15 things wrong plus a stack of pictures proving the issues. After waiting 3 hours they said they didn’t know what was wrong and gave me a loaner. They said hopefully it will only be a couple days.

I’m done with this car. VW customer care has been great and in Constant contact via email. So I would like them to buy this car back and I will buy another Volkswagen (different model).

should I bring up the buy back
A) now while they have my car
B) wait till I get it back
C) wait till I get back and hope something goes wrong again

I can’t trade it in somewhere or sell it because I was upside down when I bought (horrible I know). So no dealership will give me a loan with so much negative equity

Will you post 15 issues for more skilled forum members with any comments or paper documents from a dealership mentioned your findings..... I do definitely know if there is this many issues like you mentioned would trigger me or some engineers coming straight to your dealership and taking look with technicians at your dealership.
Try to document as much possible and provide evidence with paperwork from dealership stating your mentioned 15 problems.

 

[AWD Or Nothing]

You want to review your state's lemon law rules and find the criteria that meets your situation best. Eg., being in the shop for > 30 days without use due to significant repair(s) like motor replacement. WAIT until your situations meets the criteria BEFORE approaching the manufacturer (not dealer) about a buy-back.This will make your buy back case strongest.

 

[Hdkeith]

Alright y’all another question.

Took my car in yesterday for the 4th time (well the 3rd they are actually working on it, first time I took it in they didn’t do anything). I gave them a list of 12-15 things wrong plus a stack of pictures proving the issues. After waiting 3 hours they said they didn’t know what was wrong and gave me a loaner. They said hopefully it will only be a couple days.

I’m done with this car. VW customer care has been great and in Constant contact via email. So I would like them to buy this car back and I will buy another Volkswagen (different model).

should I bring up the buy back
A) now while they have my car
B) wait till I get it back
C) wait till I get back and hope something goes wrong again

I can’t trade it in somewhere or sell it because I was upside down when I bought (horrible I know). So no dealership will give me a loan with so much negative equity

First step is review your state lemon law. Most states it is like 30 days of being in the shop over first 2 years or 3 attempts at repairing an issue and many states then will have fewer attempts for a safety issue. State laws tend to have language that the issues must decrease the value of the car. First thing is start logging everything and keep detailed records. My Volvo XC40 Recharge has been in the shop 2 times already and this last time has been 10 days (and counting) for brake and infotainment issues.

Review the paper work the dealer gives you and make sure your concerns are noted and their response is noted on the repair. I don't know how VW is, but for every single issue I call Volvo Customer Care and log a case with Volvo so that if it gets to lemon law there will be clear records at Volvo and the dealer. If I have another issue after I get my car back this time I ill pay to consult a lemon law attorney to make sure I have everything lined up to get ready.

As you note, the issue with EVs is more than with regular cars, they depreciate like a rock. My regret is not leasing then doing a buyout at the end of the lease if I liked it and wanted to keep it.

 

[ErickF]

Has VW sent a technician to your dealer? I might push VW Customer Care for that.

The issues you are experiencing may be either bigger than a dealership can handle or too new for them to really get their heads around.

 

[Tnelson8120]

Has VW sent a technician to your dealer? I might push VW Customer Care for that.

The issues you are experiencing may be either bigger than a dealership can handle or too new for them to really get their heads around.

The first two times they worked on it I was told a “VW ID4” specialist worked on it. I am now at a different VW and I’m not sure who is working on it. But I was told the tech is in contact with VW technical assistance.

 

[ErickF]

The first two times they worked on it I was told a “VW ID4” specialist worked on it. I am now at a different VW and I’m not sure who is working on it. But I was told the tech is in contact with VW technical assistance.

Seems that things are, at least for now, following a good course towards resolution (as slow as it may be). I had an issue where the third-party port processor missed an error with the navigation module software install (first deliveries had software installed at the port). My dealer worked with VW technical assistance and they made the call to send a technician onsite to personally work on my ID.4.

Best of luck to you in working through this. I cannot imagine how frustrating this is.

 

[dtaldridge]

You should probably start pushing this while they have the car. You don't need to push the Lemon Law yet, it could make things counterproductive. The dealership could be an advocate for you, but it seems like you're having trouble there as well. Tell your VW Customer Care representative how you feel and push the issue. They can help to get you a trade assist or something along those lines to get you into a different VW.

 

[Tnelson8120]

You should probably start pushing this while they have the car. You don't need to push the Lemon Law yet, it could make things counterproductive. The dealership could be an advocate for you, but it seems like you're having trouble there as well. Tell your VW Customer Care representative how you feel and push the issue. They can help to get you a trade assist or something along those lines to get you into a different VW.

That’s what I was thinking. But I didn’t know if I needed to let them try to fix my car before i start pushing.

 

[dtaldridge]

That’s what I was thinking. But I didn’t know if I needed to let them try to fix my car before i start pushing.

The worst they could do is ask you to wait to see if it's fixed. You have to start at some point; just make sure you document everything.

 

[VwGBDidtalk]

Would someone please inform me as to their Customer Care representative. My 3-week old ID.4 is in a VW repair shop 75 miles from my home (Electrical system not working correctly, warning light, and pump to repair coolant flow is on order from Germany). Is the representative someone you get through VW of America?

 

[Huey52]

I've not needed same but presumably when you call and/or email VW Customer Care and get assigned a case number:

800-411-6688

[email protected]

Would someone please inform me as to their Customer Care representative. My 3-week old ID.4 is in a VW repair shop 75 miles from my home (Electrical system not working correctly, warning light, and pump to repair coolant flow is on order from Germany). Is the representative someone you get through VW of America?