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Discussion Starter · #1 ·
Has anyone experienced water pooling on the floors? I will try and provide as much detail as I can.

I've owned the I.D for two months now, and my issue started about 4 weeks ago (I did not drive the car for a few weeks after buying). At that time I noticed the passenger side front and back floors were soaked with water. Not damp or wet, soaked to the point the carpet squished with visible water. I didn't really notice anything on the driver side at first, but in the last few weeks it is there now, but much less at the driver floor. There has not been any water noticed on any seats, panels, doors.... nothing expect the floors. We have regular floor mats and the rubber ones on top. The carpeted mats were soaked, but top of the rubber ones are never wet (so nothing is dropping on to it).

At first I used a shop vac to pick up as much water as possible, and there was a lot. initially I thought it was rain that must have come in or some other mistake by us (like a large water being spilled). Now, I live in San Diego, it does not rain much here, and when it does, it is not much. The amount of rain does not match the water in the car.

About a day later.... the water was back. very damp at first, then the second day soaked again. Another week or so went by and I would shop vac, blast heat on floor to dry..... and it would repeat.

The next week I had a car detailer come in to professionally soak up and dry the floors, thinking I was not doing enough. Nope. water came back again in full.

Out of options I finally got an appointment at the Volkswagen service station on Wed 01Sep for them to give it a look over. They had the car the entire day. checked very drain plug, every water outlet pipe, checked the door and window seals and could not find a clog or missing drain to cause the issue. hey actually said I proably was leaving something out of my story that was the real reason.

I came home, used the shop vac again trying to get as much as possible and blasted the heat again until it was as dry as I could get it.

Thurs 02 Sep- Floors were damp
Friday 03Sep- Floors are all soaked again

I am losing my mind here as to why, and my new car reeks of old wet towels every day.

Any ideas from anyone? Dealership seems to be useless at this point.

-Thank You, Will
 

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The only thing I can think of is water from the condensate drain of the evaporator. Maybe a loose drain hose? Did the dealer check this?
 

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Jup, blocked condensor. If you run the ac full blast, you should see water starting to drip under the car after a couple of minutes. If it stays dry underneath your car and your floor gets wet again, you have your answer!
Don’t let them get away with just fixing the clog/leak.
Any bad smell or water damaged carpets should be replaced under warranty!
 

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Discussion Starter · #4 ·
Jup, blocked condensor. If you run the ac full blast, you should see water starting to drip under the car after a couple of minutes. If it stays dry underneath your car and your floor gets wet again, you have your answer!
Don’t let them get away with just fixing the clog/leak.
Any bad smell or water damaged carpets should be replaced under warranty!
Thank you! I appreciate the comment. I never see any water under the car after A/C. it has to be this. I'm going to bring this back in. I really don't like this service place, but being a new ID.4 I feel like my hands are tied for options.

Anyway, I agree, I will be fighting to have my warranty cover this.

-Thank you, Will
 

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Jup, blocked condensor.
Actually, it is the condensate drain, coming from the evaporator. This is if it is in fact coming from the AC unit and not a leak from an external source.
 

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Thank you! I appreciate the comment. I never see any water under the car after A/C. it has to be this. I'm going to bring this back in. I really don't like this service place, but being a new ID.4 I feel like my hands are tied for options.

Anyway, I agree, I will be fighting to have my warranty cover this.

-Thank you, Will
warrenty work can be performed by any dealer.
Give VW assistance a call. They can help plan a service call with a better dealer
 

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Actually, it is the condensate drain, coming from the evaporator. This is if it is in fact coming from the AC unit and not a leak from an external source.
true, I cut some corners writing a short reply. This is the 3rd one now in 2 weeks or so, feels like all cars produced around the startdate of a new employee are suffering from this. Of course it’s speculation, but let’s hope that it won’t go the same way as the coolant pumps 🧐
 

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I'll do this TY!
Customer Care number is 800-822-8987
Start a case with them. After the leak is fixed ask them to replace the carpets.
 

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@Wleslie Can you share which service center you are currently dealing with? I had my check up recently and they didn't provide any real information on what they found. So I am skeptical of their work from here on. I hope your water situation gets cleared up and cleaned up.
 

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Have A/C at lowest temperature set.....don't use recirculation....let it run for 30-50 minutes or more depending on humidity in the air.....and take look under the front of the ID.4....if there is no water dripping or very little. ... that is your problem.....this has happened already on 2 cases i know....both of those are different issues.
 

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Discussion Starter · #12 ·
@Wleslie Can you share which service center you are currently dealing with? I had my check up recently and they didn't provide any real information on what they found. So I am skeptical of their work from here on. I hope your water situation gets cleared up and cleaned up.
My service was at the Mission Bay Volkswagen/Chevy station. Honestly, I don't ever want to go back there.

On a side note; I've had about 5 sensor warnings go off ranging from the battery failure to child lock failures. Mission Bay said there was no record in the vehicle that these sensors went off. I don't believe a word that comes out of their mouths at this point.
 

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There is a similar thread you may be interested in:

 

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Discussion Starter · #14 ·
There is a similar thread you may be interested in:

Thank You, I just found this thread as well. this does seem to be a common issue... which is unfortunate.
 

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My service was at the Mission Bay Volkswagen/Chevy station. Honestly, I don't ever want to go back there.

On a side note; I've had about 5 sensor warnings go off ranging from the battery failure to child lock failures. Mission Bay said there was no record in the vehicle that these sensors went off. I don't believe a word that comes out of their mouths at this point.
That is not true.....historical data will be visible if they actually checked for....invest in obdeleven or Ross-Tech.com and you will have option to print out every error that was triggered and not active anymore......
Research and try to find dealership that has under one name Audi ...Porsche. and VW .....you will have better luck with this type of dealership because they will have better technicians and be more familiar with VW.
 

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Discussion Starter · #16 ·
That is not true.....historical data will be visible if they actually checked for....invest in obdeleven or Ross-Tech.com and you will have option to print out every error that was triggered and not active anymore......
Research and try to find dealership that has under one name Audi ...Porsche. and VW .....you will have better luck with this type of dealership because they will have better technicians and be more familiar with VW.
Appreciate the input. once they said they couldn't find any past error codes I knew everything was BS. I set up another service visit with a VW only place this time. hopefully it will go better.
 

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Going in next Thursday with some ammo now. I’ll update on what happens.
Try to use power wash while someone seating inside and go over every place that water can get in....inspect bottom trunk storage.....definitely do a test with aircondition i have mentioned above and see if there is drain line actually dripping condensation to the ground.
 

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Although one of the final factory assembly line tests is the "Monsoon" high water pressure, with a test person inside looking for any leaks with a flashlight, it is not foolproof. My ordered Audi A5 had a water leak day one. Turned out to be a defective drain tube in the 'A' pillar. The tech cited "we've seen this before." So as VW Technician cites do your own more thorough "Monsoon test."
Since we don't have a moveable sunroof we should have less such issues. But as the cooling system is used for both occupants and battery its condensate line is even more utilized.
Try to use power wash while someone seating inside and go over every place that water can get in....inspect bottom trunk storage.....definitely do a test with aircondition i have mentioned above and see if there is drain line actually dripping condensation to the ground.
 
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