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Anyone know how to switch dealerships on the reservation. The one that I was pointed to is awful. No communication and terrible service. when I say no communication I mean nothing. Not even a conformation or thank you not to mention help when called. Talked with another one that is very helpful.
I called 1-800-822-8987 and requested to change dealership. The rep refunded the original $100 from the old dealer and re-charged $100 from the new one.
 

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ID.4 Pro S Gradient AWD pre-ordered 9/23/2020
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59 Posts
I called 1-800-822-8987 and requested to change dealership. The rep refunded the original $100 from the old dealer and re-charged $100 from the new one.
This didn't affect your reservation or "place in line," did it?
 

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I had to change dealers again. First, I had the reservation with VW of St. Augustine. After doing the reservation, I never got one single email of call from them other than the regular "We have a sale ads". I changed my reservation to O'steen VW Jacksonville and sent and email to ask if they have an EV Specialist. I got a call from a sales rep saying, "so Mr. Javi I got an email here saying you are interested in a new Passat" I said, "no, I emailed asking if you have an EV Specialist in house" He said no, he took my info and never heard from them. So, today, once again, I changed my reservation to Tom Bush VW. They do have an EV Specialist. Let's see what happens now.
 

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I may have to switch. I haven't heart a peep from the dealership where my reservation is. Additionally, I am concerned they will try to mark the price up as well. Lastly, I walked in there anonymously one day and they said they had 14 or 15 reservations for the FE ID/4. If that is the case, there are 15 customers who are anxious and haven't hear a word. I am thinking, they reserved 14 on their own and will mark them up.
 

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2X - 2004 Phaeton V8
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128 Posts
I am in the central Florida area but am picking up in Tennessee at the dealer where my son got his Passat. They were good to him and good to work with and I wanted to go with an established relationship and not someone random. The salesman we worked with on the Passat is the EV specialist there and he said that until very recently they just didn't have any info at their level. So I think that is part of the problem, not part of the dealer apathy side of it, but part of the information blackhole until lately.


Looking forward to a 650 mile road trip in it first thing! Really looking forward to see how it does on the interstate.
 

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VW ID.4 1st (originally Pro, changed to 1st in Jan).
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131 Posts
I am in the central Florida area but am picking up in Tennessee at the dealer where my son got his Passat. They were good to him and good to work with and I wanted to go with an established relationship and not someone random. The salesman we worked with on the Passat is the EV specialist there and he said that until very recently they just didn't have any info at their level. So I think that is part of the problem, not part of the dealer apathy side of it, but part of the information blackhole until lately.


Looking forward to a 650 mile road trip in it first thing! Really looking forward to see how it does on the interstate.
Even if they have no new info, they could communicate that.
 

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2X - 2004 Phaeton V8
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128 Posts
Even if they have no new info, they could communicate that.
I agree, and don't mean that they should be let off the hook for poor communication, no argument there. I am not sure they are used to this type of event, but I would hope that at least some care enough to read the blogs and get a feel for what their customers are wanting.
 

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I agree with the absence of any communication here in Pittsburgh. Also, the service has been really bad. This is my second VW dealer over the past five years and compared to Germany, I would not call this service or customer relationship what I see here. If anybody has a good dealer/service experience in and around Pittsburgh, please let me know.
 

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351 Posts
I agree with the absence of any communication here in Pittsburgh. Also, the service has been really bad. This is my second VW dealer over the past five years and compared to Germany, I would not call this service or customer relationship what I see here. If anybody has a good dealer/service experience in and around Pittsburgh, please let me know.
I have been to 4 VW dealers in Mass when I lived there, only 1 provided good service. There are 5 VW dealers in Maine, I have been to 4 of them and had issues with all 4 of them. I selected the 5th for my ID.4, hopefully they will be okay. I quit taking my VW's to a dealer for anything but warranty service shortly after I bought my 1st VW in 2002. Thankfully there is enough info online that I can fix most anything myself. The words "VW" and "service" seem to be an oxymoron and just don't go together.
 

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My only VW to this point was a 1975 Scirocco. What a POS that was, and my dealer was horrible. It spent half it's life at the dealership it was so bad, as much the problem of bad mechanics as bad mechanicals. I hope this car will be better!
1472
 

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2017 Chevrolet Bolt, 1994 Nissan 300ZX
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Service is also my main concern. I have an AWD pro reservation and never heard from the Boulder, CO dealer at all when I selected them as they are the closest dealer to me. I have never owned a VW before so don't have first hand knowledge of where to take one for service. My brother has owned one and said the dealer I selected was terrible and he used an independent local German car repair shop. Not sure if those places will be trained in EV service and acceptable for warranty repairs. So if anybody has a recommendation for a good VW dealer/service location in NW metro Denver metro area please let me know.
 

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My son and I have both had repeated problems with our VW's and I always wondered what new problem I would find when I got my car back from Dealer service. Neither my son or I have any enthusiasm to repeat that experience. I'm on the FE list because I'm willing to see if the EV world is kinder to VW, but the non-responsiveness of my designated dealer does not give me confidence. I'm going to test drive my FE when it comes, but my default position is to pass on it and wait to see what other buyers' experience says to me. I'm in the fortunate position to not need a second car just at the moment (C-19), which was not the case when I signed up for the FE. There are going to be a lot of new fish in the sea over the next year. I finally stopped being an "early adopter" after being repeatedly burned for all kinds of things.
 

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2017 Chevrolet Bolt, 1994 Nissan 300ZX
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13 Posts
I think you will be very pleased. I am thrilled with my Chevy Bolt. (unfortunately no AWD Chevy Bolt or I would get another). There is just no real service needed so far on my 2017 Bolt. There have been a few software updates and otherwise nothing needed but tire rotations. (now on 2nd set of tires). No regular service really needed (tune ups, oil change, etc) Somewhere down the line I think it might need brake pads (they wear less too because of regen) and coolant might need changing at some point.
 

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101 Posts
My only VW to this point was a 1975 Scirocco. What a POS that was, and my dealer was horrible. It spent half it's life at the dealership it was so bad, as much the problem of bad mechanics as bad mechanicals. I hope this car will be better!
I had a first generation Scirocco in a really nice green color, and I liked driving it. I don't remember if it was reliable or not, but it was my first stick shift and I burned out the clutch pretty fast!
 

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I fortunately have a Buddy that helps me with my Jetta and I learnt a lot from him so that I am now able to do a lot as well. I fear that this will not be possible anymore except maybe door locks and things like that. On the other hand, I hope there is little needed when it come to the engine or battery. So sad to hear about all your similar service experiences.
 

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VW ID.4 1st (originally Pro, changed to 1st in Jan).
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131 Posts
I fortunately have a Buddy that helps me with my Jetta and I learnt a lot from him so that I am now able to do a lot as well. I fear that this will not be possible anymore except maybe door locks and things like that. On the other hand, I hope there is little needed when it come to the engine or battery. So sad to hear about all your similar service experiences.
I have a VAG-COM in my toolbox that I have used on older VWs. I am told I will need to upgrade for it to work on the ID series.

My wife's car has a headlight problem - the dealer quoted 1500$, and that's to replace the entire headlight assembly. When I get the ID (and the weather warms up), I intend to pull the thing out of the car and figure out what's really wrong with it.
 

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I have a VAG-COM in my toolbox that I have used on older VWs. I am told I will need to upgrade for it to work on the ID series.
Do you need to upgrade just the software or do you need to upgrade the dongle as well? I have had VCDS since 2003 and I need to upgrade both.
 
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