I called 1-800-822-8987 and requested to change dealership. The rep refunded the original $100 from the old dealer and re-charged $100 from the new one.Anyone know how to switch dealerships on the reservation. The one that I was pointed to is awful. No communication and terrible service. when I say no communication I mean nothing. Not even a conformation or thank you not to mention help when called. Talked with another one that is very helpful.
Even if they have no new info, they could communicate that.I am in the central Florida area but am picking up in Tennessee at the dealer where my son got his Passat. They were good to him and good to work with and I wanted to go with an established relationship and not someone random. The salesman we worked with on the Passat is the EV specialist there and he said that until very recently they just didn't have any info at their level. So I think that is part of the problem, not part of the dealer apathy side of it, but part of the information blackhole until lately.
Looking forward to a 650 mile road trip in it first thing! Really looking forward to see how it does on the interstate.
I agree, and don't mean that they should be let off the hook for poor communication, no argument there. I am not sure they are used to this type of event, but I would hope that at least some care enough to read the blogs and get a feel for what their customers are wanting.Even if they have no new info, they could communicate that.
I have been to 4 VW dealers in Mass when I lived there, only 1 provided good service. There are 5 VW dealers in Maine, I have been to 4 of them and had issues with all 4 of them. I selected the 5th for my ID.4, hopefully they will be okay. I quit taking my VW's to a dealer for anything but warranty service shortly after I bought my 1st VW in 2002. Thankfully there is enough info online that I can fix most anything myself. The words "VW" and "service" seem to be an oxymoron and just don't go together.I agree with the absence of any communication here in Pittsburgh. Also, the service has been really bad. This is my second VW dealer over the past five years and compared to Germany, I would not call this service or customer relationship what I see here. If anybody has a good dealer/service experience in and around Pittsburgh, please let me know.
I had a first generation Scirocco in a really nice green color, and I liked driving it. I don't remember if it was reliable or not, but it was my first stick shift and I burned out the clutch pretty fast!My only VW to this point was a 1975 Scirocco. What a POS that was, and my dealer was horrible. It spent half it's life at the dealership it was so bad, as much the problem of bad mechanics as bad mechanicals. I hope this car will be better!
I have a VAG-COM in my toolbox that I have used on older VWs. I am told I will need to upgrade for it to work on the ID series.I fortunately have a Buddy that helps me with my Jetta and I learnt a lot from him so that I am now able to do a lot as well. I fear that this will not be possible anymore except maybe door locks and things like that. On the other hand, I hope there is little needed when it come to the engine or battery. So sad to hear about all your similar service experiences.
Do you need to upgrade just the software or do you need to upgrade the dongle as well? I have had VCDS since 2003 and I need to upgrade both.I have a VAG-COM in my toolbox that I have used on older VWs. I am told I will need to upgrade for it to work on the ID series.