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Just saw two crews of Tesla tech working on EA chargers today in Orange County CA. They said that they now have a maintenance contract with EA. Don't know how extensive the service contract is though. EA has had a horrible maintenance program for their chargers; half of the chargers don't work and it's not like they have 10-20 chargers stations, most of time, it's 4 or 6, which means that only 2 or 3 are working at any moment. Hopefully, the situation will improve.
 

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EA seriously needs to hire their very own service personnel, instead of using contractors and other 3rd parties that may or may not give a care.
That’s what I always thought about using contractors versus employees. It makes a big difference when you directly are in charge of their pay, promotions, and employment. They become invested in your success rather than you just being one in a long line of customers.
 

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Would be interesting to hear a Tesla technician comment on the critical deficiencies in the third party hardware design available to EA, vs the reliable in house Tesla stuff

Kyle Conner claims the power units are air cooled at EA without apparent filters, vs liquid cooled for Tesla.

I can just hear these guys muttering about the POS EA installs
 
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