avi1956· Registered User
Discussion Starter · #1 ·
I recently bought a teslatap mini 40 amp from teslatap online store. When I plugged it into tesla silver 240 v evse at Hilton hotel it did not charge my new id.4 pro s awd car and the light on plug inlet on car turned from white to red and i got error message on id cockpit that no charger detected! When I called Teslatap support they asked me if i had waited atleast 30 seconds prior to plugging it in and I told them i did then they blamed the tesla evse indicating although its label indicates 240 v it is indeed 270v and that wont work with teslatap when I indicated that i verified it was indeed 240 v they then blamed my id.4 as defective I told them vw had checked the car and there is nothing wrong with the car and I had successfully charged it via J1772 they said it is not possible for their teslatap to be defective! After I filled out return form online I have not yet received a return authorization number from them! I would advise caution when purchasing this product since it is more expensive than other adapters available on Amazon and although many youtube videos claim it is of high quality it has failed to work for me! I will let you know if they send me a return authorization number and refund my money!