I'm hoping to buy a new ID4 this year, but have been hesitant because of all the negative reviews/feedback on the software (glitchy, slow, complicated, etc). Has VW fixed those issues with their software updates? For those who have been driving it for a while, is the complicated infotainment system easy to get used to? Does it become somewhat intuitive after some time? Thank you all for the help!
It seems like you've done some homework and have the knowledge base of the most frequent complaints.
Now do what I did and take that knowledge to a test drive – a real vehicle shakedown – to check the system speed and overall interface, how it works with your phone, the AA or CarPlay implementation, the various touch controls, the ACC, and last but not least the actual driving characteristics.
Expecting the worst, I think you'll come away relatively surprised how overblown most of these complaints and observations are, but that also depends on your past ownership experience and expectations.
And definitely temper your expectations. Updates are expected, endlessly debatable whether promised, but no matter, is this a UI you can live with? Because even when an update materializes, there's no expectation that any particular quirk your can't stand will ever be fixed. And a feature you do like may be in danger of going poof when the next OTA hits.