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What's your #1 ID.4 Complaint?

52K views 401 replies 147 participants last post by  erslah  
#1 ·
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For those that have overall enjoyed owning their ID.4s, is there anything that you'd consider a stand out complaint to your car? Is it something small or is it a big deal you wished was taken care of? This can extend to the ID.3 as well for any European members.
 
#4 ·
Love my ID4.

Two complaints though. 1. Infotainment lag. But I've learned to live with it. 2. Lack of parts. Was rear-ended in July. The parts are still on back order with NO eta.
Have you disabled voice commands to ID.Voice and just used the voice command button on the right steering wheel spoke? To me it seems to increase infotainment response because it’s not always listening 🤷‍♂️.
 
#5 · (Edited)
The most annoying thing is that it is otherwise a great car hobbled by a series of small annoyances (some of which could be fixed in software if they ever get their act together)

1) click OK each time you get in the car to dismiss a user profile modal
2) settings that randomly reset every couple weeks
3) unnecessary capacitive touch buttons everywhere (e.g. adjust the rear view mirror: you will call roadside assistance by mistake, lean your hand on the door rest: you will activate the child locks by mistake)
4) no physical knobs for volume and temperature control (this is a problem in most EVs)
5) car is done charging: approach the locked car to unplug the cable, but since you have proximity unlock enabled (which is great), it unlocks the doors, it then wakes up and decides to start charging again, forcing you to unlock via the keyfob to release the cable

I don't understand how a large company can't put a handful of cars in testing with some UX experts early on and gather the necessary feedback. Or maybe they did and were overruled by managers who thought it needed to be more "high techy".
 
#17 · (Edited)
adjust the rear view mirror: you will call roadside assistance by mistake
Wait, what? On my 2021 that's a physical button and under a molly-guard. Did they change that in later years?

The child lock thing is for real though. Terrible place for a function that shouldn't often be toggled anyways.

Edit: I agree with the user profile thing too, but I've "fixed" that issue with an OBDeleven hack. But nobody should have to do that.
 
#9 ·
There's no manual unlatch for the charge port flap if the actuator fails to unlock when the car is unlocked. If you can't open the charge port flap, you can't charge. The only workaround if you really need to charge is to manually force the flap open, thereby breaking it. So it would be nice to have a manual override.

My understanding is that these actuators (for charge or fuel port doors) actually fail with some regularity across the entire VW product line, so it's not like VW hasn't had time to come up with a solution. It's just a question of wanting to do it enough to overrule the objections of the bean counters.
 
#16 ·
VW doesn’t know how to do opening panoramic sunroofs so they didn’t make them available for the ID.Xs.

A settlement has been reached for Audi and Volkswagen owners who claim the sunroofs are prone to leak due to problems with their drainage systems and seals.

Six Volkswagen sunroof leak class action lawsuits were filed between December 2019 and May 2020 and consolidated into this lawsuit which includes these vehicles.
  • 2018-2021 Volkswagen Atlas
  • 2020-2021 Volkswagen Atlas Cross Sport
  • 2015-2018 Volkswagen Golf / Golf GTI
  • 2015-2019 Volkswagen Golf SportWagen
  • 2017-2019 Volkswagen Golf alltrack
  • 2018-2021 Volkswagen Tiguan
  • 2019-2021 Audi Q3
  • 2019-2021 Audi Q8
  • 2019-2021 Audi e-tron
The class action alleges a sunroof leak causes water to damage the interiors, audio systems, electrical systems, seats, carpets and roof headliners. The class action lawsuit also alleges mold and mildew can grow in seats and carpet that get drenched by water leaks.

The nine plaintiffs who sued contend VW knew the sunroofs were defective but failed to warn customers.

Those plaintiffs also assert the VW sunroof leak warranty didn't help, and neither did technical service bulletins Volkswagen issued to its dealers about sunroof leaks.
 
#18 ·
Along with Toyota, Kia/Hyundai, Lucid, and a few other smaller players. So the two largest automakers in the world haven't committed to NACS yet.

My take is that they'll all switch to NACS at some point. It's not a question of if, but when. The question is whether or not that will involve cutting a deal to use Tesla SCs or not. It's within the realm of possibility that an automaker could announce a switch to NACS without cutting a charging deal with Tesla, though imo that would not be a good marketing decision. NACS will be a standard totally independent of Tesla's control and licensing.
 
#19 ·
I'm on software 3.1 and have multiple software complaints.
  • Forgets settings
  • Remembers settings but doesn't act on them, e.g., charging to more than selected limit
  • Inconsistent menu layouts and actions
  • Partial implementation of voice command system, e.g., why can't I control the lights or windows by voice?
  • Pathetic phone app
  • Some missing features, e.g., when backup camera is enabled it should take one touch to switch between modes
As mentioned, my complaints are small bugs in the software. I can see complaints about VW having trouble making pre-conditioning work, I can see the complaints about the touch-enabled controls, I can see complaints about the sequence of events related to the charging door and unlocking. But to me, those are missing features.

What irritates me is features that the car is supposed to have, and tries to have, but they don't work reliably, or at all, and there is no obvious reason why they can't be fixed.
 
#27 ·
For me it is that the driver seat memory is not keyed to the key fob, but must be adjusted manually before I can enter the car and have it offer to adjust it for me. Grrrr.

Even my 2014 Honda Accord could recognize my key fob and adjust the seat for me as I was opening the door.

C'mon VW.

Dave
 
#37 ·
View attachment 28059

For those that have overall enjoyed owning their ID.4s, is there anything that you'd consider a stand out complaint to your car?
After trading in a buggy First Edition for a 2023, many of the issues were resolved. That said, most revolve around infotainment:
  • inconsistent connection to Apple CarPlay: works really fast sometimes, often very slow, and occasionally simply won't connect without restarting the car
  • too many 'buttons' to press to navigate screens, for example going from a podcast to live radio could be 3 or 4 taps
  • I know it's small, but it's quite an annoyance to not have the touch bar illuminated. I suppose I could put stickers for tactile feedback, but why didn't VW?
All that said, I'm pretty happy with the new ID.4!
 
#38 ·
  • inconsistent connection to Apple CarPlay: works really fast sometimes, often very slow, and occasionally simply won't connect without restarting the car
FWIW I have found CarPlay - especially wireless CP - is unreliably implemented in many vehicles, especially around the initial connection. My recent experiences are with late model Subaru, Polestar, Toyota, and a dealer-loaner Tiguan (It was, of course, a 100% non-issue in a CP-less Tesla rental... gah!). I know some folks report better reliability, but I've yet to see it myself. I stick to wired CP for minimal connection hassle. Once connected, CP is mostly flawless and nearly eliminates my need to get into the VW interface.
 
#39 ·
FWIW I have found CarPlay - especially wireless CP - is unreliably implemented in many vehicles, especially around the initial connection. My recent experiences are with late model Subaru, Polestar, Toyota, and a dealer-loaner Tiguan (It was, of course, a 100% non-issue in a CP-less Tesla rental... gah!). I know some folks report better reliability, but I've yet to see it myself. I stick to wired CP for minimal connection hassle. Once connected, CP is mostly flawless and nearly eliminates my need to get into the VW interface.
I find that across many vehicle brands more complain of Android Auto issues, but certainly some with Apple CarPlay as well.

The AA/CarPlay interface in the Infotainment system gets updated far less often than the smartphone OS itself, so ....

btw: ID.4 OTA does work for such "supporting cast" App's, and has for quite some time. But of course not [yet] for main software.
 
#40 ·
Whoa!! Throw chum in the water before jumping off the boat much?
Seems some folks skipped over the first 9 words in your post :). And also skipped over the title :). I know I was temped ...

There are parts of the ownership experience I've enjoyed, but UI issues (lack of buttons in some places, weird placement, etc) bug me the most.
I was tempted to agree with @BlueDH and say lack of battery preconditioning, but I don't do enough trips in Autumn, Winter, or Spring for that to rise to my #1 issue.
 
#44 ·
Too many bugs in the infotainment. 19 months so far with no fix yet for them. The update to 3.1 was a 5 month wait at the dealer, and then I get a new set of bugs, which sounds like more annoying bugs than I had to start with. How long to get an update to fix the new bugs?
Yeah, this is my biggest complaint. I have a few other nits (capacitive buttons, no knobs, having to turn the shifter twice to switch to B mode), but I could live with all of those if the software worked consistently. I'd love to have decent apps that work with it all, too, but I'll just take non-buggy software.
 
#47 ·
aren't there the homelink buttons on the bottom of the rearview mirror you can program with your garage door opener?

if your garage door opener works with Apple HomeKit, iOS 17 seems to have nice feature that shows the garage door status in the lower right corner in the CarPlay display as you get closer to home, and touching it will open or close the garage door. it's a nice reminder of whether you closed the garage door or not as you drive away from home too.