When I got my eGolf the dealer had a Level 2 charger just outside the showroom. The one and only time I needed an emergency charge I happened to be nearby so I headed over there. It had been removed. I asked inside, but no one could tell me why. I knew they had another charger in the back, but they wouldn't let me use it (even though I was down to less than 2 miles of range) due to "insurance" issues. I asked where the nearest charger was that I could use, and the general manager sent me to a nearby 7-11 store parking lot. Only when I got there I discovered it was CHAdeMO only. The VW manager didn't know there were multiple charging types, nor which kind his cars used. I ended up having to get a tow to my house. That's when I stopped going to that dealer, and wrote a strong letter of complaint to Volkswagen America about the dealership's lack of support for their product.
Imagine my surprise when I ordered my new ID.4 and that dealership came up first on the list of preferred dealers in my area! Needless to say, I went with a different one. I don't know if that means they put the charger back at that dealership -I wouldn't go back there to find out.