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2021 ID.4 Pro S Silver
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Discussion Starter · #1 ·
Hi! New to the Forum. I just got my ID.4 Pro S about 3 weeks ago here in Georgia. So just my luck, I’m driving on the highway on Tuesday and a rock flies out from under the tire in front of me and hits my windshield...I check for knicks or cracks and see nothing. The next morning I get in my car and see a crack about 6 inches long...it has grown since then. Called Safelite today and they don’t even have the car in their system to check for a quote...I’m feeling like this is going to be expensive... :(
 

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ID.4 1st Edition White / Lunar Grey
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899 Posts
I'd check with a VW dealer just to get a feel for what their lead time is. I don't know exactly how the replacement windshield industry operates, but I know my local parts counters don't have an inventory sitting behind them. When I ordered OE glass for one of my cars recently, the installer picked it up locally, and I'm betting it's the same source as where my dealer would have sourced it had I taken it to a dealership. So if VW says it'll take a day or two, that's an indication there's something on somebody's shelf somewhere. If they say it'll take a few weeks, then you know it's coming from overseas and you're screwed.
 

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Happy owner of a blue ID.4 FE
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687 Posts
Sorry to read about your bad luck, hopefully you can get a fixed windshield soon.
On the advice of my insurance agent, I added an OEM parts addendum. It costs me maybe $40 more per 6 months, but might be very much worth it on a brand new model.
 

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Dusk Blue ID.4 FE
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107 Posts
Sadly, might be worth going through the dealer this early. After market windshields can mess with sensors and might require recalibration of things. A windshield replaced via the dealer should include any other necessary changes, and if anything is funky after you can point the finger at them.
 

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Sadly, might be worth going through the dealer this early. After market windshields can mess with sensors and might require recalibration of things. A windshield replaced via the dealer should include any other necessary changes, and if anything is funky after you can point the finger at them.
I agree, I've been told by 3rd party vendors I had to go with oem glass because of the sensors for other cars I've owned
 

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1st Edition
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203 Posts
My windshield was replaced right after I took delivery. The dealer got the part rather quickly, and had a glass shop install it. This does require full sensor calibration.
 

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Super Moderator
ID.4 1st Edition
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1,488 Posts
Very sorry to hear of your bad luck MPope and belated Welcome to the forum.

In many states there is one "free" windshield per annum covered by insurance. Doesn't even have to be cracked as I had one replaced when interstate rash over time made driving into late afternoon Sun visibility-dangerous.

Reminds me of my wife getting a star-ding in her new car windshield on the way home from the dealership and not near any other cars (but obviously near enough). I used one of those polymer repair kits and it did a good job, but ultimately replaced as she still knew where it was, of course close to her eye line. :oops:
Hi! New to the Forum. I just got my ID.4 Pro S about 3 weeks ago here in Georgia. So just my luck, I’m driving on the highway on Tuesday and a rock flies out from under the tire in front of me and hits my windshield...I check for knicks or cracks and see nothing. The next morning I get in my car and see a crack about 6 inches long...it has grown since then. Called Safelite today and they don’t even have the car in their system to check for a quote...I’m feeling like this is going to be expensive... :(
 

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Registered User
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166 Posts
Don’t forget to check with your insurance. State Farm will replace with no hit to your claims.
I agree, I've been told by 3rd party vendors I had to go with oem glass because of the sensors for other cars I've owned
When I had a ding on prior car's windshield - which also had a camera like we do - State Farm insisted I use Safelite and wouldn't pay the extra for OEM. I never did the replacement because I didn't want to risk wavy glass and my repair job was holding just fine.
 

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2021 ID.4 Pro S Silver
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Discussion Starter · #10 ·
Thanks everyone. I called the dealership and they weren’t any help at all. They told me to call my insurance company and make a claim. Did that, but unfortunately my deductible is $1000 so looks like I’m screwed either way. My parents live in SC and they have the free windshield, but I don’t believe we have that here in GA.
 

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Registered User
2021 VW ID.4 FE
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94 Posts
Thanks everyone. I called the dealership and they weren’t any help at all. They told me to call my insurance company and make a claim. Did that, but unfortunately my deductible is $1000 so looks like I’m screwed either way. My parents live in SC and they have the free windshield, but I don’t believe we have that here in GA.
Recheck that your deductible is really $1k. Most policies I'm familiar with have a much lower glass deductible than the overall comp & collision deductible.
 

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Registered User
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323 Posts
Sorry to read about your bad luck, hopefully you can get a fixed windshield soon.
On the advice of my insurance agent, I added an OEM parts addendum. It costs me maybe $40 more per 6 months, but might be very much worth it on a brand new model.
Thanks for the heads up. I'm calling my agent right away to add that.
 

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15 Posts
I was also told by that same third party glass vendor that was repairing a rock chip (in my other rig) to buy the lowest comprehensive coverage I could afford in the event that the windshield needed to be replaced with factory glass to ensure the sensors calibrated correctly.
 

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Registered User
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12 Posts
I'd check with a VW dealer just to get a feel for what their lead time is. I don't know exactly how the replacement windshield industry operates, but I know my local parts counters don't have an inventory sitting behind them. When I ordered OE glass for one of my cars recently, the installer picked it up locally, and I'm betting it's the same source as where my dealer would have sourced it had I taken it to a dealership. So if VW says it'll take a day or two, that's an indication there's something on somebody's shelf somewhere. If they say it'll take a few weeks, then you know it's coming from overseas and you're screwed.
My feeling is that Volkswagen is woefully unprepared to handle this kind of issue. Dealers are showing a lack of willingness to deal with all the arising problems. In my case the lack of clear service information. When you approach their service departments they look at you like you are from Mars.
A week ago I had a driver's side tire puncture issue due to a roadway nail. I had to replace it on my own but the service dept. could not find a tire in their inventory. They had a demo ID.4 on the lot and my only option was to purchase a 300-miles used tire at almost 200 bucks. That's just one issue. I am saying this after reading so many complaints. I think Volkswagen was in too much of a hurry to launch its product in America that they neglected to pre-stock parts for these vehicles that many are subsequently awaiting.
 

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Super Moderator
ID.4 1st Edition
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Alas the business model these days both at the factory and dealership (most all makes/brands) is to stock the absolute minimum of parts and rather rely on vendor timely support. Combine that with little track record to date on where most of these issues will arise, and ongoing Covid-related transportation slowdowns, and it can indeed be a very trying situation.
Dealers vary. My salesman continues to maintain contact, which is a first for me.
I've had mediocre Audi service over the years, as has my wife Lexus in the past, so it's not just VW.

My feeling is that Volkswagen is woefully unprepared to handle this kind of issue. Dealers are showing a lack of willingness to deal with all the arising problems. In my case the lack of clear service information. When you approach their service departments they look at you like you are from Mars.
A week ago I had a driver's side tire puncture issue due to a roadway nail. I had to replace it on my own but the service dept. could not find a tire in their inventory. They had a demo ID.4 on the lot and my only option was to purchase a 300-miles used tire at almost 200 bucks. That's just one issue. I am saying this after reading so many complaints. I think Volkswagen was in too much of a hurry to launch its product in America that they neglected to pre-stock parts for these vehicles that many are subsequently awaiting.
 

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Premium Member
VW ID.4 1st (picked up 3/19/21).
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921 Posts
Alas the business model these days both at the factory and dealership (most all makes/brands) is to stock the absolute minimum of parts and rather rely on vendor timely support. Combine that with little track record to date on where most of these issues will arise, and ongoing Covid-related transportation slowdowns, and it can indeed be a very trying situation.
Things like tires and windshields they ought to be able to predict based on past experience with other models.
 

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Super Moderator
ID.4 1st Edition
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1,488 Posts
Yes, I agree. In my former working life in Gov't telecommunications systems we had a dedicated engineering group that predicted maintenance needs based on assembly & part analysis, service capability & experience, environmental impacts, etc. etc. Automobile manufacturers do too.
No excuse for not having some tires in stock or readily being able to obtain some. It's not like we have run-flats or some other exotic type. Yes, they were somewhat uniquely designed for this EV, but in a pinch most any similar-to would do.
Things like tires and windshields they ought to be able to predict based on past experience with other models.
 
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