Our 3 month old ID 4 went completely dead and had to be towed to the dealer. For three weeks they’ve been trouble shooting the vehicle, also involving VWoA engineers. They been clueless until suddenly this morning we receive a text (not even a courtesy call) from our service department with pictures claiming some sort of rodent chewed our wires, causing all our electrical ills. They say the harness needs to be replace and will not be covered under warranty.
In speaking with a service advisor, he said he cannot conclusively state. This will solve the problem of the dead car, but they cannot proceed without the new harness. Any repairs after the harnesses installed and software update it that can be traced back to the harness will be my responsibility. I am not a rodent expert and I seriously don’t know if the pictures posted below show chewed through wires or chafed wires. The biggest issue to my wife and I is they want us to file an insurance claim for the damage to be repaired. They cannot guarantee that this was the cause of our problems in the first place, or if replacing this harness will solve our problems. But they are claiming that any problems discovered after replacement of the harness will result in additional claim to my insurance company for additional repair, they intend not to cover this under warranty at all. Looking for guidance here. Our car is a 3mo old ID-4 Pro S with RWD. 4700 miles.
In speaking with a service advisor, he said he cannot conclusively state. This will solve the problem of the dead car, but they cannot proceed without the new harness. Any repairs after the harnesses installed and software update it that can be traced back to the harness will be my responsibility. I am not a rodent expert and I seriously don’t know if the pictures posted below show chewed through wires or chafed wires. The biggest issue to my wife and I is they want us to file an insurance claim for the damage to be repaired. They cannot guarantee that this was the cause of our problems in the first place, or if replacing this harness will solve our problems. But they are claiming that any problems discovered after replacement of the harness will result in additional claim to my insurance company for additional repair, they intend not to cover this under warranty at all. Looking for guidance here. Our car is a 3mo old ID-4 Pro S with RWD. 4700 miles.