I agree with the generally positive reviews of this video. Many of the things that annoy Brandon annoy me too. With a bit of perspective, we can see these annoyances as what comes with buying a version 1.0 product, and living with a supply chain reeling from COVID. Obviously, VW made a mistake in its initial choice of a 12v battery for the ID.4--at least, this seems to be the reason why we're not getting those software updates. We can assume that in a normal economy, we'd all have had our 12v batteries swapped out by now. We also have to factor in how VW has likely needed to divert considerable human resources to managing the various impacts of the pandemic. But it shouldn't fall to low-knowledge people like me to provide excuses for VW--the lack of communication by VW to ID.4 owners (and from my U.S.-based perspective, this poor communication seems to particularly be a problem in the U.S. market) has increased our frustration with the delay in updating the software.
This being said, much of what Brandon complains about WILL be addressed in the upcoming software update. I hope it's addressed to my satisfaction.
Personally, I'm quite happy with my ID.4. Part of the personality of the ID.4 is that it's good-but-not-great at so many things. Yes, I'd like an EV with all of the features of my ID.4 plus a 360 degree camera and battery preconditioning for optimal fast charging, but I'm not seeing that from any of the ID.4's competitors at a comparable price. Sure I'd like better mi/kWh, but I'm not sure I want to forego an SUV body style to bump up my efficiency. Better software, yes, but putting more money into the pockets of Mr. Musk is not an option for me. Yes the ID.4 is quirky, but I've gotten used to most of those quirks and found work-arounds for a lot of them.
Here's the bottom line. I've driven around 15,000 miles in my ID.4 in the 11 months I've owned it, and as a consequence have put something like 10,000 fewer pounds of CO2 equivalent into the atmosphere. I might have done so with any number of EVs, all of which strike me as good choices. The difference between EVs are (I think) miniscule compared to what (I think) was the right choice in buying an EV in the first place.